---
title: IQ Reviews
meta_title: 'IQ Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how IQ works for a business like yours.
date_modified: '2026-07-27'
parent_category:
  name: Process Automation
  url: https://www.g2.com/categories/process-automation
---

# IQ Reviews
**Vendor:** United Technologies of Automation  
**Category:** [Process Orchestration Software](https://www.g2.com/categories/process-orchestration)
## About IQ
UTOFA https://utofa.com/ (United Technologies of Automation) redefines how businesses scale through intelligent enterprise automation. We overcome the talent shortages, legacy integration roadblocks, and data security risks that stall digital transformation by delivering a fully managed Intelligent Process Automation (IPA) platform built for high-volume production. Built on a Java-based micro-services architecture, our flagship IQ™ platform orchestrates core workflows across your enterprise, integrating seamlessly with both modern APIs and legacy UIs. To guarantee uncompromised security, our sovereign on-premises and VPC deployment models utilize an SLM-first (Small Language Model) strategy. This ensures algorithmic decision-making and proprietary data remain strictly within your infrastructure, eliminating third-party API vulnerabilities. From process mining to continuous bot optimization, we manage the entire automation lifecycle. UTOFA deploys 24/7 autonomous agents to handle the heavy lifting, drastically reducing operational costs and accelerating straight-through processing so your human teams can focus on innovation.






- [View IQ pricing details and edition comparison](https://www.g2.com/products/iq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-04+00%3A22%3A39+-0500&secure%5Bsession_id%5D=2710a6d5-e349-4d01-a000-c3c717af892f&secure%5Btoken%5D=77c459f9388d4a06240c9d2f6df141f4cf721fd78d009f6d9cf66592724006cf&format=llm_user)

## IQ Features
**Customer Support**
- Text
- Speech
- Knowledge Base

**Functionality - Process Orchestration**
- Peak Demand Handling
- Process Customization
- Process Automation
- Workflow Management
- High-Stakes Process Automation

**Automation**
- Ticket Resolution
- Customization
- Intelligent Routing

**Integration & Adaptability - Process Orchestration**
- Third-Party Software Integration
- Endpoint Integration
- Intuitive Process Design
- Real-Time Process Monitoring
- Business Process Adaptation
- Customer-Facing Process Management
- Multi-Endpoint Execution
- Regulatory Compliance Management

**Artificial Intelligence**
- Learning
- Language
- Conversational AI

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