---
title: IQ Reviews
meta_title: 'IQ Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how IQ works for a business like yours.
date_modified: '2026-09-23'
parent_category:
  name: Process Automation
  url: https://www.g2.com/categories/process-automation
---


# IQ Reviews
**Vendor:** United Technologies of Automation  
**Category:** [Process Orchestration Software](https://www.g2.com/categories/process-orchestration)  
**AI Enabled:** This product embeds AI to enhance or extend its core functionality.
## About IQ
UTOFA https://utofa.com/ (United Technologies of Automation) redefines how businesses scale through intelligent enterprise automation. We overcome the talent shortages, legacy integration roadblocks, and data security risks that stall digital transformation by delivering a fully managed Intelligent Process Automation (IPA) platform built for high-volume production. Built on a Java-based micro-services architecture, our flagship IQ™ platform orchestrates core workflows across your enterprise, integrating seamlessly with both modern APIs and legacy UIs. To guarantee uncompromised security, our sovereign on-premises and VPC deployment models utilize an SLM-first (Small Language Model) strategy. This ensures algorithmic decision-making and proprietary data remain strictly within your infrastructure, eliminating third-party API vulnerabilities. From process mining to continuous bot optimization, we manage the entire automation lifecycle. UTOFA deploys 24/7 autonomous agents to handle the heavy lifting, drastically reducing operational costs and accelerating straight-through processing so your human teams can focus on innovation.






- [View IQ pricing details and edition comparison](https://www.g2.com/products/iq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-23+17%3A20%3A49+-0500&secure%5Bsession_id%5D=4f5db884-c36a-4f16-a3f8-15734f72ad4c&secure%5Btoken%5D=82c7561c0ce724187d933139b5c57570041263c3a3ac1dc0864916648047358e&format=llm_user)

## IQ Features
**Customer Support**
- Text
- Speech
- Knowledge Base
- Knowledge Base Management

**Functionality - Process Orchestration**
- Peak Demand Handling
- Process Customization
- Process Automation
- Workflow Management
- High-Stakes Process Automation

**Automation**
- Ticket Resolution
- Customization
- Intelligent Routing
- Customizable Templates

**Integration & Adaptability - Process Orchestration**
- Third-Party Software Integration
- Endpoint Integration
- Intuitive Process Design
- Real-Time Process Monitoring
- Business Process Adaptation
- Customer-Facing Process Management
- Multi-Endpoint Execution
- Regulatory Compliance Management

**Artificial Intelligence**
- Learning
- Language
- Conversational AI
- Generative AI

**Additional Functionality**
- Workflow Management
- Interaction Tracking
- Alerts/Notifications
- Single Sign On
- Self Service Portal
- Real-Time Analytics
- Customer Database
- Client Portal
- Inventory Management
- Tagging
- Configurable Workflow
- Customer History
- Surveys & Feedback
- Support Ticket Management
- Service Level Agreement (SLA) Management
- Widgets
- Search/Filter
- Chatbot
- Email Templates
- Activity Tracking
- Feedback Management
- Real-Time Data
- API
- Reporting/Analytics
- Event Triggered Actions
- Website Integration
- Help Desk Management
- Call Center Management
- Queue Management
- SSL Security
- Social Media Integration
- CRM
- Chat/Messaging
- Live Chat
- AI Copilot
- Customizable Reports
- Email Management
- Customizable Branding
- Reporting & Statistics
- Real-Time Notifications
- Access Controls/Permissions
- Customizable Forms
- Customer Communication
- Activity Dashboard
- Third-Party Integrations
- Customizable Fields
- Multi-Channel Communication
- Application Management
- Communication Management
- Role-Based Permissions

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