Best Customer Service Automation Software - Page 12

Auto Participants for Jira Service Management

Auto Participants for Jira Service Management adds request participants automatically. You set rules that add the members of a customer organization or a Jira group to matching requests, and manage all of them in one app. It runs on Atlassian Forge and is available on the Atlassian Marketplace with a free trial. Independent app by Atesen Software.

AutoZap

AutoZap is a Brazilian WhatsApp automation platform for businesses: a 24/7 AI agent that answers, schedules and hands off to humans, plus a sales CRM pipeline, shared team inbox, bulk campaigns with anti-ban protection, visual chatbot builder, WhatsApp voice calls and official Meta API integration. Plans from R$107/month with a free trial.

B2B Chat

B2B Chat is a Windows and macOS customer-service workspace for cross-border business teams. It brings multiple WhatsApp, Telegram and LINE accounts into one desktop client and supports two-way AI translation and AI-assisted customer replies. Teams can use translation during conversations and configure routine responses using a knowledge base. Web consoles support account and device management, customer records, reply libraries, support seats and billing. The desktop client handles messaging, while translation and AI customer-service capabilities are billed based on use.

Bedel

Bedel answers the WhatsApp line of student residences, university halls, colivings and businesses with premises. It handles repeated questions (opening hours, rules, meals, parcels, room bookings) and sends anything it should not decide to the phone of the person in charge, by org chart and shift. Every fault is logged with who reported it, who it was assigned to and the time of each step, and exports to Excel. If nobody picks it up within the configured deadline, the alert goes up to the manager and then to the director. Staff and residents use WhatsApp, with nothing to install. Data is hosted in the EU (Ireland), with a published GDPR data processing agreement (art. 28).

Billetterie

BOTNATION AI

Instantly engage your audience on messaging apps or on your site 24/7. Capture key information and personalize conversations. Guide your prospects in a personalized buying process.

Average Rating: 5.0/5.0

Total Reviews: 3

Botsify

Botsify is a White-Label AI Agent Platform that lets businesses and agencies build, deploy, and resell AI agents across web and messaging channels, without coding.

Average Rating: 4.2/5.0

Total Reviews: 19

BPAI

BPAI is an AI-powered customer support platform that combines AI agents, live conversations, human handoff, team collaboration, and multi-channel customer communication in one workspace.

Brand2Chat

Brand2Chat is an AI-powered live chat, customer support, and ticketing platform that helps businesses engage website visitors, automate customer conversations, and deliver exceptional support from a single unified workspace. Designed for startups, small businesses, agencies, and enterprises, Brand2Chat combines live chat, AI chatbots, ticket management, and a shared team inbox to streamline customer communication across every stage of the customer journey. Businesses can respond instantly to inquiries, automate frequently asked questions with AI, and seamlessly transfer conversations to human agents whenever personalized assistance is needed. With Brand2Chat, teams can manage customer interactions from multiple channels in one place, collaborate efficiently, track conversation history, and monitor performance through built-in analytics. The platform also includes customizable chat widgets, knowledge base integration, canned responses, automation workflows, visitor tracking, and team collaboration tools to improve response times and customer satisfaction. Whether your goal is to generate more leads, increase sales, reduce support workload, or provide faster customer service, Brand2Chat helps businesses build stronger customer relationships while improving operational efficiency. Key Features: 1. AI-powered live chat and chatbot automation 2. Shared team inbox and ticket management 3. Customizable website chat widget 4. Knowledge base integration 5. Visitor tracking and conversation history 6. Canned responses and workflow automation 7. Team collaboration and agent assignment 8. Analytics and reporting 9. Multi-channel customer communication 10. Cloud-based SaaS with secure and scalable infrastructure Brand2Chat empowers businesses to provide fast, intelligent, and personalized customer support while converting more visitors into loyal customers.

Busibud

Cactus

Cactus is an AI-driven answering service tailored for home service businesses, designed to ensure that every customer call is promptly addressed, every lead is efficiently booked, and existing revenue opportunities within the business are fully realized. Operating around the clock, Cactus functions as a 24/7 virtual receptionist, capturing every call and converting leads into scheduled jobs without the need for additional hires or increased budgets. Key Features and Functionality: - 24/7 Call Answering: Ensures no call goes unanswered, capturing after-hours and overflow leads to maximize booking opportunities. - Instant Lead Response: Responds to web leads from platforms like Google Local Services Ads and Angi within 60 seconds, significantly increasing the likelihood of securing the job. - Direct CRM Integration: Automatically logs and schedules every lead into the business's CRM system, streamlining operations and reducing manual data entry. - Live Call Transfer: Seamlessly transfers calls to human staff when a personal touch is required, ensuring a smooth customer experience. - Spam Blocking: Filters out spam calls, saving businesses valuable time and allowing focus on genuine customer inquiries. - Revenue Recovery: Identifies and reactivates dormant customers, follows up on open estimates, and sends automated appointment reminders, tapping into potential revenue sitting uncontacted in the CRM. Primary Value and Solutions Provided: Cactus addresses critical challenges faced by home service businesses, including missed calls, slow response times, and underutilized customer databases. By ensuring rapid response to every inquiry and automating follow-ups, Cactus helps businesses capture more leads, reduce revenue leakage, and enhance customer satisfaction. This leads to increased job bookings, higher revenue, and a more efficient operation without the need for additional staffing.

Call Agent Ai

Call Agent AI is a fast-growing startup based in Canada focused on helping small businesses thrive through automation. Founded in 2024, our team brings together expertise in AI, customer service, and small business operations. We're a lean and agile company committed to making advanced AI accessible and useful for everyday business owners. Our product is a smart, AI-powered call answering system that acts like a real human receptionist. It can answer inbound calls, respond to FAQs, qualify leads, schedule appointments, and transfer important calls—all in a natural, conversational tone. No training or scripting is required. Simply set it up, customize your responses, and let your AI agent get to work 24/7. Call Agent AI solves a major pain point for small and service-based businesses: missed calls and lost customers. Whether you're too busy to answer, closed for the day, or just need backup, your AI agent ensures every call is handled professionally—so you can focus on growing your business, not managing the phone.

Cayzu Help Desk

Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents.

Average Rating: 4.2/5.0

Total Reviews: 10

Centribal

Chaport

Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Why Chaport? Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends. The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder. Key features: – Live chat: Talk to your customers in real time. – Chatbots: Let chatbots answer common questions and qualify leads. Offer instant help 24/7, even when your team is offline. – Knowledge base + FAQ bot: Provide your customers with a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget. – Integrations with Facebook, Viber, Telegram, etc.: Answer questions from all channels in one place. – Auto-invitations: Initiate more chats with your website visitors. – Saved replies: Prepare answer templates to frequently asked questions, answer in a few clicks, and save your time. – Typing insights: Read messages even before they are sent and answer faster. – Web-, desktop, and mobile apps: Chat with customers wherever you are. – Zapier & API: Integrate Chaport with your website more closely or connect it to third-party apps. – And much more... Sign up today and increase your sales! Free trial available.

Average Rating: 4.8/5.0

Total Reviews: 22