### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Customer Journey Mapping Tools Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Journey Mapping Tools Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Customer Journey Mapping Tools Articles [![Inside Connections 2022: What We Liked and Would’ve Liked to See](https://learn.g2.com/hubfs/Salesforce%20Connections.jpg "Inside Connections 2022: What We Liked and Would’ve Liked to See")](https://www.g2.com/articles/inside-connections-2022) [ ### Inside Connections 2022: What We Liked and Would’ve Liked to See ](https://www.g2.com/articles/inside-connections-2022) Analyst work isn’t just confined to data, graphs, and charts. In the research world, our role also relies heavily on presenting findings, mapping trends, and advising in our areas of expertise. The experience varies from industry to industry, but for those of us in the martech arena, we often have the opportunity to have inside access to some of the biggest conferences and events in the space. [ ![Victoria Blackwell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoria Blackwell") VB ](https://learn.g2.com/author/victoria-blackwell) by Victoria Blackwell [![5 App Design Tips for a Better UI/UX](https://learn.g2crowd.com/hubfs/app-design.jpg "5 App Design Tips for a Better UI/UX")](https://www.g2.com/articles/app-design) [ ### 5 App Design Tips for a Better UI/UX ](https://www.g2.com/articles/app-design) Your app will live and die by its design. [ ![Bridget Poetker](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridget Poetker") BP ](https://learn.g2.com/author/bridget-poetker) by Bridget Poetker [![How to Use Customer Testimonials Across Your Marketing Channels](https://learn.g2.com/hubfs/G2CM_BI077_Backlog_Images_%5BCustomer_testimonials%5D_V1a.png "How to Use Customer Testimonials Across Your Marketing Channels")](https://www.g2.com/articles/where-use-customer-testimonials) [ ### How to Use Customer Testimonials Across Your Marketing Channels ](https://www.g2.com/articles/where-use-customer-testimonials) Customer testimonials are incredibly powerful.  [ ![G2](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "G2") G ](https://learn.g2.com/author/g2) by G2 ## Customer Journey Mapping Tools Glossary Terms [![Customer Journey Map](https://learn.g2.com/hubfs/GI548_Glossary_Article_Images-%5BCustomer_Journey_Map%5D_V1a.png "Customer Journey Map")](https://www.g2.com/glossary/customer-journey-map-definition) [Customer Journey Map](https://www.g2.com/glossary/customer-journey-map-definition) A customer journey map (CJM) visually represents every touchpoint a buyer has with a company or a brand. Learn about the types and benefits of CJMs. by Kelly Fiorini [![Design Thinking](https://learn.g2.com/hubfs/G2CM_GI491_Glossary_Article_Images-%5BDesign_Thinking%5D_V1a.png "Design Thinking")](https://www.g2.com/glossary/design-thinking-definition) [Design Thinking](https://www.g2.com/glossary/design-thinking-definition) Design thinking is an approach to problem-solving involving empathy, expansive thinking, and experimentation. Learn its benefits and the five stages. by Alyssa Towns ## Customer Journey Mapping Tools Discussions 0 [What are the best journey mapping tools for service design teams?](/discussions/what-are-the-best-journey-mapping-tools-for-service-design-teams) Looking for a service design team for journey mapping platforms that make it easy to build, collaborate, and visualize user journeys and service blueprints. Ideally, something intuitive, flexible, and tailored to both early ideation and detailed design. Here are a few platforms we’ve been researching on G2: - [**TheyDo**](https://www.g2.com/products/theydo/reviews)– Tailored for service design; offers journey mapping, service blueprinting, persona development, and real-time collaboration in one workspace. - [**Miro**](https://www.g2.com/products/miro/reviews)– Flexible digital whiteboard; great for early-stage mapping, brainstorming, and collaboration with support for blueprinting. If you’ve worked with any of these (or others), I’d love to hear. **How well did they handle collaboration across disciplines (design, research, ops)?** Answered: Devyani Mehta on September 4, 2025 Can confirm Miro is the best one by far away! We have an enterprise plan for it and use it for all design thinking/user mapping exercises - tough to beat in terms of functionality + ease of use. It has a creative look and feel to it, so definitely gets you in the zone and mindset of a creative thinker/designer to get the best out of you! Answered: Rahul Agarwal on October 20, 2025 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/what-are-the-best-journey-mapping-tools-for-service-design-teams/comments/new?remote=true) 0 Question on: Miro [Can Miro Spaces be used to manage the full product lifecycle — or are they better for early-stage planning?](/discussions/can-miro-spaces-be-used-to-manage-the-full-product-lifecycle-or-are-they-better-for-early-stage-planning) I want to start a discussion in this Miro community to better understand how to use Miro Spaces. Is it possible to use it to manage the entire product lifecycle, or is Miro Spaces better for early stage planning? I would love to know if anyone has experience using Miro Spaces for this use case. It's absolutely very helpfull tool for start ups as they catch up more on meets online Answered: Syed Rehan Hussain on March 24, 2026 Miro Spaces are designed to support the entire product lifecycle — from discovery and planning to launch and iteration. You can create Spaces to house your research boards, strategy docs, roadmaps, sprint boards, and retrospectives all in one place. With AI woven into each board, teams can summarize updates, generate action items, and keep stakeholders aligned asynchronously. It’s a scalable way to centralize everything product-related without losing speed. Answered: Brittany Guntang on August 8, 2025 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/can-miro-spaces-be-used-to-manage-the-full-product-lifecycle-or-are-they-better-for-early-stage-planning/comments/new?remote=true) 0 Question on: Miro [What’s the easiest way to get started using AI inside Miro?](/discussions/what-s-the-easiest-way-to-get-started-using-ai-inside-miro) Hey G2! I want to get more comfortable using AI features in Miro. The features look cool, but kind of overwhelming. Does anyone have experience using these features and is willing to share their knowledge? The easiest way to start using Miro AI is by interacting with content you already have. Select a group of sticky notes, text blocks, or cards and choose from built-in AI actions like “Summarize,” “Cluster by theme,” or “Generate ideas.” These one-click tools work directly in the canvas, with no need to learn prompting. It’s a simple, visual way to build comfort with AI inside your team’s existing workflows. Answered: Brittany Guntang on September 10, 2025 [Your answer](/discussions/what-s-the-easiest-way-to-get-started-using-ai-inside-miro/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/customer-journey-mapping/resources) - [1](/categories/customer-journey-mapping/resources) - 2 - [3](/categories/customer-journey-mapping/resources?discussions_page=3) - [4](/categories/customer-journey-mapping/resources?discussions_page=4) - [5](/categories/customer-journey-mapping/resources?discussions_page=5) - [6](/categories/customer-journey-mapping/resources?discussions_page=6) - … - [31](/categories/customer-journey-mapping/resources?discussions_page=31) - [32](/categories/customer-journey-mapping/resources?discussions_page=32) - [Next ›Next ›](/categories/customer-journey-mapping/resources?discussions_page=3) ## Customer Journey Mapping Tools Reports Mid-Market Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Momentum Grid® Report