Total Products under this Category: 260
Last updated: November 01, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Fin, WhatsApp Business Platform, Freshdesk, Jotform AI Agents, Birdeye, and Tidio.
Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio)
tahc is AI Hybrid Chat - combining AI with real humans when it matters. AI handles routine questions instantly while humans step in for context, judgment, and trust. tahc is a new kind of chat platform built for businesses tired of choosing between frustrating chatbots and expensive human support teams.
TalkWiz.ai is an AI-powered SMS Lead Engagement and Appointment Scheduling platform designed specifically for the home services industry. It instantly connects with your inbound leads via SMS 24/7, ensuring you never miss an opportunity. Our AI assistant engages, qualifies, and converts leads based on your unique business goals, then automatically schedules appointments by checking your real-time availability. With a 98% response rate, TalkWiz.ai maximizes each lead without the need for manual follow-up or costly sales reps. Founded by home services professionals, we offer top-notch, personalized support to seamlessly integrate our solution into your business. Automate your customer engagement and watch your sales soar effortlessly with TalkWiz.ai.
Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.
Tata Communications Commotion Voice AI is a real-time voice AI platform that brings together multi-agent intelligence and an enterprise-grade AI Worker platform to deliver outcome-driven customer interactions at scale. It enables enterprises to deploy human-like AI voice agents that can engage customers, understand context, and complete tasks autonomously. Unlike conventional conversational AI platforms that chain speech-to-text and text-to-speech, Tata Communications Commotion Voice AI is built on a speech-to-speech AI model with sub-250ms end-to-end latency, delivering real-time voice AI conversations without the lag that makes a typical voicebot sound robotic. Supporting 40+ languages with customisable brand voice, accent and domain adaptation, this enterprise conversational AI platform delivers natural, emotionally intelligent conversations, preserving context across voice, text and digital channels through omnichannel journey orchestration and a composable CDP. Its AI voice agents go beyond intent recognition, taking action in real time to resolve requests across KYC verification, appointment booking, order tracking, payments, and patient support. With 200+ integrations, they connect to enterprise systems to trigger workflows, automate transactions, update records, and execute business operations end to end. Ready-to-use AI agents for customer service, sales, collections, support, and reservations help accelerate time to value while improving operational efficiency. Enterprise-ready and compliant with GDPR, HIPAA, RBI and DPDP, with flexible deployment, auto-scaling, and multi-tenancy (200+ concurrent users per node), Tata Communications Commotion Voice AI helps businesses own their brand voice, scale customer interactions, and achieve measurable outcomes through real-time voice AI conversations.
Tenreply is an omnichannel customer-messaging platform for sales, support, and marketing teams. It brings WhatsApp Business, Instagram DMs, Facebook Messenger, and website live chat into one shared inbox with conversation assignment, broadcasts, visual automation, contact and deal management, analytics, AI reply suggestions, and a REST API with webhooks. Tenreply is an official Meta Business Partner and the full platform is free during open beta; Meta messaging charges remain separate.
ThinkChat is an AI Chat Agent for Malaysian SMEs, not a chatbot. It answers WhatsApp, Instagram, Messenger and more from your own Q&A, website and files, 24/7. From RM299/month.
ThumbCrowd AI bot builder helps you deliver stellar customer service with maximum efficiency, instant answers and 24/7 availability to your customers in a fun yet valuable way. Design your Bot once and leverage it across any chat platform including Facebook Messenger, Web, Slack, SMS, and more.
Average Rating: 4.8/5.0
Total Reviews: 2
"A simple interface for creating chatbots with zero coding can be achieved by various platforms"
Rating: 4.5/5.0 stars
— Heena K.
"Simple interface to build custom Chat Bots with Zero coding"
Rating: 5.0/5.0 stars
— Noman S.
TurChat is an AI-powered customer communication platform for businesses. It combines a website live chat widget, an AI chatbot trained on your own knowledge base and FAQs, and a unified inbox for WhatsApp, Facebook Messenger, and Instagram. TurChat also provides real-time two-way live translation between agents and visitors, voice and video calls, appointment booking, lead-capture forms, and a built-in CRM. Companies use TurChat to automate customer support, reply instantly across every channel, and serve customers in any language from a single dashboard.
Ushur is a purpose-built Agentic CX Automation platform designed to streamline journeys across the entire customer lifecycle, specifically for regulated industries. We set the standard for best-in-class self-service customer experiences, enabling customers to start, navigate, and complete complex requests end to end—without handoffs, callbacks, or loss of context. Designed from the ground up for healthcare, insurance, and financial services, Ushur AI agents operate at the highest levels of security, compliance, auditability, and control, ensuring trust is never compromised. The platform uniquely combines intelligent, agentic automation with seamless human handoff and industry-leading outbound capabilities, enabling proactive, two-way engagement across text, email, voice, and chat. At enterprise scale, Ushur helps organizations improve customer retention and customer growth, while reducing staff burden for customer service and delivering the fastest time to value through a no-code deployment.
Average Rating: 4.4/5.0
Total Reviews: 17
AI-generated summary from verified user reviews
"Simplifying Member Connections and Benefits!"
Rating: 5.0/5.0 stars
— Larissa A.
"Ushur is a platform with great customer service that is highly customizable to fit any need."
Rating: 5.0/5.0 stars
— Jonathan B.
VoxHive is an AI-powered customer communication and virtual receptionist platform designed to help businesses manage customer enquiries 24/7 across phone calls, web chat, email, SMS and WhatsApp. VoxHive can answer customer questions, capture and qualify leads, take messages and book appointments, helping businesses respond to customers even when their team is busy or unavailable. Unlike general-purpose AI assistants, VoxHive is designed to answer using the business information and knowledge provided and approved by the customer, including services, pricing, opening hours, policies and operating instructions. When the information required to answer an enquiry is unavailable, VoxHive can acknowledge this and capture the enquiry for follow-up rather than inventing an answer. The platform provides businesses with a central workspace for managing their AI receptionist, knowledge, communication channels, phone numbers, conversations, calls, customers and bookings.
WhachatCRM is an AI-powered, WhatsApp-first CRM and sales automation platform designed to turn everyday conversations into real business opportunities. More than a chatbot, WhachatCRM combines a Unified Inbox, intelligent CRM, AI-powered sales assistants, and automated workflows in one easy-to-use platform. One Platform. Multiple Channels. Smarter Sales. Manage WhatsApp through Meta's official Business API, Instagram, Facebook Messenger, SMS, email, and other supported channels from one collaborative inbox. Assign conversations, track leads, manage sales pipelines, and automate follow-ups without switching between tools. Meet Your AI Sales Team - Prospect AI: Discover potential customers, identify opportunities, and assist with personalized outreach. - AI Brain: Uses your business knowledge to power smarter, more relevant customer interactions. - AI Copilot: Helps qualify leads, recommend replies, prioritize opportunities, and guide sales conversations. - Smart Automations: Handle repetitive tasks, trigger follow-ups, and keep sales opportunities moving. Built for Real Business Growth WhachatCRM supports real estate professionals, agencies, e-commerce brands, service businesses, and growing sales teams. Our specialized Growth Engines bring industry-specific workflows together, including the Realtor Growth Engine for lead qualification and appointment booking, and Shopify-connected messaging workflows for e-commerce businesses. Transparent Pricing. No Messaging Markups. Start with our Free plan or upgrade to Pro starting at $49/month. WhachatCRM adds 0% markup to Meta's WhatsApp messaging charges. Meta's applicable fees are separate. Stop losing leads between conversations. Turn WhatsApp and your other messaging channels into an organized, AI-powered sales workspace. WhachatCRM — Turn Every Conversation Into a Sales Opportunity.
