Best Conversational Support Software - Page 15

Kalvo

Kalvo is an AI receptionist for small businesses. It answers your phone in your business name around the clock, responds to questions from a knowledge base your team updates in plain language, books and reschedules appointments while the caller is on the line, takes messages, and transfers urgent calls to a person under rules you set. The same knowledge base also powers a website chat widget and email replies, so every channel gives the same answers and every conversation lands in one inbox. You keep your existing phone number: point it at Kalvo or set a divert so it only picks up the calls you miss. An approval mode drafts replies and waits for your one-tap sign-off before anything sends. Setup takes minutes: Kalvo learns from your website and a short set of questions. Plans are flat monthly prices from £49 for 100 call minutes, with no per-call charges inside the plan. Built for dental practices, trades, salons, veterinary and physiotherapy clinics, and other appointment-driven businesses.

KIMCC INC

Kim.cc is the most reliable AI-native customer support service for Shopify, eCommerce and DTC brands. You get a powerful AI toolkit paired with Sentinels, trained CX professionals who implement, train, and QA the AI, and step in the moment a ticket needs human judgement. 1) AI resolves repetitive tickets end to end, including order status, shipping delays, returns, refunds, exchanges, and subscription changes, not just generic replies 2) Takes real backend actions across Shopify, your helpdesk, and other connected ecosystems, closing the loop instead of just answering 3) Works within your existing stack (Gorgias, Zendesk, Freshdesk, Shopify, etc..) instead of forcing you to replace it 4) Sentinels are the CX experts with real industry experience, who setup your AI, monitor every interaction, train the AI, and step in on anything uncertain or high-stakes before it reaches a customer The result: an AI that actually resolves, backed by Setinels, who catch what it can't handle alone, so brands can automate more without gambling on customer trust.

Kreechat Customer Service Software

Customer Service Software Al-in-one inbox for inquiries via messaging platforms - WhatsApp, Messenger, Telegram and Viber. - Automatic ticket creation - Real-Time notifications - Faster and more efficient service

Levvo

Linc

Loquent

Loquent is a business operating system that centralizes customer interactions across multiple channels, including phone, text, email, web chat, WhatsApp, Instagram, Messenger, and LinkedIn. It unifies conversations into a single interface, maintaining one continuous contact record with preserved history and context. AI teammates handle tasks like answering calls, qualifying needs, routing inquiries, booking appointments, managing messages, and converting conversations into actionable tasks. Social media tools enable content distribution, automated replies, and performance insights. Website hosting includes integrated web chat, forms, and visitor tracking. Call recordings and transcripts attach to customer records, while the system drafts responses for human approval, learning from edits to improve suggestions. Daily briefings consolidate activity, handled conversations, bookings, and tasks, with follow-ups generated directly from conversations.

Lucidya OmniServe

Mercuria AI

Mercuria AI is an AI communication platform that automates lead generation, sales, customer support, and customer communication across website chat, social media, WhatsApp, and voice channels. The platform combines AI-powered conversations, omnichannel messaging, workflow automation, lead qualification, appointment booking, reporting, and human handoff in a single solution. Businesses can manage customer interactions from a unified inbox while maintaining visibility across all communication channels. Mercuria AI includes AI training, integrations, analytics, and managed implementation to help businesses deploy, manage, and scale AI automation quickly.

Messaging Studio by 1440

1440 streamlines conversations with a unified messaging inbox, enables mobile employees to message on Salesforce’s native channels (such as SMS and WhatsApp) and extends channel support for Google, Instagram, X, LINE, and Kakaotalk.

MicroCommerce

MicroCommerce AI Shopping Assistant is an ecommerce software solution that helps online retailers guide shoppers to the right products, answer product and support questions, and improve conversion on their websites. It is designed for ecommerce teams that want to make product discovery easier, reduce friction in the buying journey, and provide fast, accurate answers using their own product and business content. The software can be embedded into an ecommerce site as a chat assistant or widget, product answers, category answers or embedded search. The product uses retailer-provided data such as product catalogs, product details, FAQs, help content, and other site content to generate relevant responses for shoppers. It supports guided shopping experiences, product recommendations, product-specific questions, customer support answers, and handoff options when live assistance is needed. The MicroCommerce AI Shopping Assistant can be used with any ecommerce platform and also has a easy to implement Shopify Marketplace app. Ready for deploy in less than an hour. Key features and capabilities include: • AI-guided product discovery and product recommendation • Answers to product, policy, and customer support questions • Use of retailer content and catalog data to improve response relevance • Support for ecommerce use cases such as product comparison and purchase guidance • Analytics to review shopper questions, engagement, and interaction trends The primary value of the product is helping ecommerce businesses improve the shopping experience which leads to increase conversion and improved customer experience.

Mixdesk

Mixdesk is an AI-powered customer engagement platform for sales and support teams handling conversations across messaging channels, website chat and email. It combines a shared inbox, translation, automation, team collaboration and reporting. Teams can configure AI Agents using their business knowledge. Plans include unlimited teammates, while connected channel accounts and AI usage depend on the plan. AI Agents are available on Pro and Expert; API and webhooks are included with Expert. Channel-provider fees are separate.. Official resources Website: https://mixdesk.com/ Pricing: https://mixdesk.com/pricing English Help Center: https://mixdesk.com/help/en/ LinkedIn: https://www.linkedin.com/company/mixdesk/ YouTube tutorials and demos: https://www.youtube.com/@MixdeskOfficial

Molin AI

Molin is a ChatGPT-powered AI Agent that helps customers buy faster while reducing your customer support workload. Molin AI takes customer support for online stores and general websites to a whole new level. It's an advanced chatbot made for e-commerce shops that understands what your customers want, suggests the right products, and handles routine tasks automatically. This means more sales and less time spent on support. Works perfectly with popular platforms like Shopify, WooCommerce, Wix, Shoper, UNAS, Shoprenter, and others. Molin AI keeps your product list updated in real time and responds immediately in 92 different languages. Why Pick Molin AI? - Sell More: Increase your sales by recommending relevant products during chats. - Instant Answers: Give customers immediate and accurate replies, across many languages. - AI Actions: Track and update orders, initiate refunds, and do other tasks automatically. - Integrations: Chat with customers directly on your website and through Facebook Messenger. - Accurate Responses: Automatically answer up to 80% of customer questions. What Does Molin AI’s Knowledge Base Include? Molin uses various data sources to give the most accurate answers: - Product Catalog: Shows details such as product names, prices, descriptions, stock status, and images. - Website Data: Pulls information directly from your website to respond to customer questions. - Merchant Documents: Lets businesses upload PDFs with important guides and policy documents. - FAQs: Shops can add custom question and answer pairs to help your visitors quickly. - Customer Data & Order History: With Molin connected to your ecommerce system, it can easily access past orders, customer preferences, and important information to give hyper-personalized support. - Real-Time Order Tracking: Using API integration to instantly fetch order updates without extra coding, so your customers can quickly check their order status anytime. How Molin AI Makes Your Life Easier? - Understands & Answers Quickly: Uses ChatGPT to deliver clear, natural replies. - Suggests Products: Helps customers quickly discover and buy exactly what they're looking for. - Order Tracking: Provides instant order status updates, reducing your support workload. Already trusted by more than 1,000 stores and supported by investors, Molin AI is the ideal AI tool for e-commerce companies who want to automate their support and increase sales.

Average Rating: 4.6/5.0

Total Reviews: 16

Neeve

NLX

NLX offers the most comprehensive, end-to-end conversational AI platform for everyone - from individual builders to large enterprise brands. The platform empowers users to build sophisticated and beautiful world-class voice, text, and multimodal (Voice+™) experiences. Sitting at the intersection of conversational and generative AI, the no-code platform makes it easy for all users, regardless of technical expertise, to build, manage, and analyze automated conversations across any combination of channels. The NLX platform is incredibly flexible, designed to handle even the most unique challenges with out-of-the-box or custom solutions. It seamlessly integrates with all existing channels, systems, and unique business processes. NLX provides customizable analytics and alerting capabilities to eliminate guesswork, giving builders and brands peace of mind that their customers are always getting the best possible automated experience.

Nova360

Nova360 is an enterprise-grade AI platform for governed interaction execution across voice and digital channels. Designed for high-volume, multilingual environments, Nova360 converts Standard Operating Procedures (SOPs) into automated workflows that handle customer inquiries, support tasks, and service fulfillment — all through sentiment-adaptive AI. Enterprises use Nova360 to reduce support costs, improve response quality, and ensure consistent, policy-aligned customer experiences. Unlike chatbot frameworks or CCaaS extensions, Nova360 is built natively for AI-driven execution, with features such as: Human-like voice and text automation across 50+ languages Sentiment recognition and adaptive flow control Real-time conversation transcripts and summaries Built-in human handoff with full context Live analytics and operational insights Nova360 integrates with CRMs, ticketing systems, and legacy infrastructure, making it a fit for industries like Telecom, Fintech, Healthcare, and Public Services. Because it operates at both front-end (interaction) and backend (workflow) layers, Nova360 gives enterprises the ability to deploy new customer support capabilities rapidly — often going live in weeks, not months. It is part of OptivaAI’s modular AI platform but functions as a fully independent product. Organizations may adopt Nova360 on its own or alongside InsightPro, OptivaAI’s Decision Intelligence platform, to complete the execution-visibility loop. Use Nova360 to scale support, not cost. Deploy faster. Automate deeper. Stay in control.