Loquent

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Loquent is a business operating system that centralizes customer interactions across multiple channels, including phone, text, email, web chat, WhatsApp, Instagram, Messenger, and LinkedIn. It unifies conversations into a single interface, maintaining one continuous contact record with preserved history and context. AI teammates handle tasks like answering calls, qualifying needs, routing inquiries, booking appointments, managing messages, and converting conversations into actionable tasks. Social media tools enable content distribution, automated replies, and performance insights. Website hosting includes integrated web chat, forms, and visitor tracking. Call recordings and transcripts attach to customer records, while the system drafts responses for human approval, learning from edits to improve suggestions. Daily briefings consolidate activity, handled conversations, bookings, and tasks, with follow-ups generated directly from conversations.