Best Conversational Support Software - Page 14

Heyy

Heyy is an AI employee platform that handles customer conversations across WhatsApp, Instagram, Facebook, and Live Chat. It autonomously manages repetitive interactions while intelligently escalating complex cases to your human team. By deploying AI employees across your messaging channels, you can automate 80% of customer conversations - including order status, FAQs, bookings, and lead qualification -while ensuring the 20% requiring human judgment are seamlessly handed off to your team with full context preservation. The platform provides a unified inbox across all channels and scales instantly without hiring or training delays. Beyond AI conversations, Heyy includes campaigns, a mini CRM, and advanced automation builder that lets you create complex scenarios combining AI responses, predefined message flows, and human agent handoffs. You're not limited to AI-only interactions - design multi-step journeys where AI handles initial engagement, automated flows deliver targeted messages, and your team steps in for high-value conversations. This flexibility enables sophisticated customer communication strategies that adapt to each interaction's complexity.

HiO

HiO is the AI business partner built for small business teams. It knows your business, helps you make more money, and manages your customer relationships along the way. HiO helps you: ✅ Spot business opportunities you don't have time to find ✅ Get real-time insights and tailored advice to make smarter moves ✅ Manage all your customer conversations, without a support team ✅ Run your business like a much bigger one Built for local businesses who are managing it all themselves. It's about time you got some help.

Howazit

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey.

Huggy

Platform for digital customer service

Average Rating: 2.5/5.0

Total Reviews: 1

Hyphen

Solve tickets faster and build stronger customer relationships with Hyphen's modernized end-user experience, connected context from Sales and Product integrations, and queryable AI baked in. With Hyphen's Intelligence Engine, support and cross-functional leaders get infinite access to customer insights, from the real-time revenue impact of bugs to how customers actually feel about new products and features. For customers, for agents, and for leaders: Hyphen enables support that sees it all.

Inbound Pilot

InboundPilot — AI Agent for Lead Qualification & Customer Support Across Social Media Turn missed DMs into closed deals. InboundPilot puts an AI agent on every incoming message — qualifying leads, answering customer questions 24/7, and alerting your team the moment a prospect is ready. Connects Instagram, Facebook Messenger, WhatsApp, Telegram, and Gmail into one inbox. Upload your knowledge base — website, documents, FAQs — and the AI responds instantly using your real business information, in any language. Built for local service businesses: salons, auto repair shops, gyms, dental clinics, cleaning services. No flows to build. No leads left waiting. 14-day free trial. No credit card required.

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InstantResponse.AI

InstantResponse.AI is the AI front desk for local service businesses. It replies to message leads from Google Local Services Ads, Yelp, Thumbtack and your website chat widget in seconds, 24/7. The AI follows your rules (services, starting prices, offers and hours), asks the qualifying questions you set, collects the customer's phone number or confirms a time, follows up when leads go quiet, and hands off to your team with alerts by WhatsApp, SMS and email. All leads land in one inbox, along with Google LSA call recordings, transcripts and AI summaries. Reports cover Yelp Ads, Google LSA (including lead credits), Google Business Profile and leads by source. Native Workiz integration, plus Zapier and webhooks. Plans from $99/month with unlimited leads and messages, a 14-day free trial and no contracts.

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IntelAgent

IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver better, faster, cheaper access to public services across any digital channel, anytime and in any language. Your citizens and customers expect more channel choice than ever before. Reimagine your citizen services by being where they need you; web, Messenger, Whatsapp, Alexa, Google Home, Twitter, SMS, email, in-app… you name the channel and our bots will be there. Our bots do the ordinary so your teams can do the extraordinary. But sometimes, only a human will do. No problem! ‘Switch’ allows your agents to jump into a conversation whenever they’re needed. They’ll get handed the info they need to make the handover seamless, and when they’re done they can switch back to bot mode at the tap of a button. Easy!

IntelliServe

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Kadaleo

Kadaleo is an AI platform for local businesses such as salons, clinics, studios and rental companies. Describe your business and Kadaleo builds a website you can preview in a few minutes, with online booking built in. Its AI customer agent answers in WhatsApp, Instagram Direct, Facebook Messenger, Telegram and email from the business facts you give it, books open slots and hands the conversation to you whenever needed. Every enquiry becomes a customer record with history, deals and tasks, and payments (cards and MB WAY through Stripe) stay on the same record. Kadaleo plans a month of social media posts, and nothing is published until you approve it. Each channel has its own on/off switch for AI replies, and you can take over any conversation. Plans start at €49 per month plus VAT.

Average Rating: 5.0/5.0

Total Reviews: 1