Best Conversational Support Software - Page 14

Hyphen

Solve tickets faster and build stronger customer relationships with Hyphen's modernized end-user experience, connected context from Sales and Product integrations, and queryable AI baked in. With Hyphen's Intelligence Engine, support and cross-functional leaders get infinite access to customer insights, from the real-time revenue impact of bugs to how customers actually feel about new products and features. For customers, for agents, and for leaders: Hyphen enables support that sees it all.

Inbound Pilot

InboundPilot — AI Agent for Lead Qualification & Customer Support Across Social Media Turn missed DMs into closed deals. InboundPilot puts an AI agent on every incoming message — qualifying leads, answering customer questions 24/7, and alerting your team the moment a prospect is ready. Connects Instagram, Facebook Messenger, WhatsApp, Telegram, and Gmail into one inbox. Upload your knowledge base — website, documents, FAQs — and the AI responds instantly using your real business information, in any language. Built for local service businesses: salons, auto repair shops, gyms, dental clinics, cleaning services. No flows to build. No leads left waiting. 14-day free trial. No credit card required.

Infocorp Conversational Banking

insmartbot

Integraciones SH

IntelAgent

IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver better, faster, cheaper access to public services across any digital channel, anytime and in any language. Your citizens and customers expect more channel choice than ever before. Reimagine your citizen services by being where they need you; web, Messenger, Whatsapp, Alexa, Google Home, Twitter, SMS, email, in-app… you name the channel and our bots will be there. Our bots do the ordinary so your teams can do the extraordinary. But sometimes, only a human will do. No problem! ‘Switch’ allows your agents to jump into a conversation whenever they’re needed. They’ll get handed the info they need to make the handover seamless, and when they’re done they can switch back to bot mode at the tap of a button. Easy!

IntelliServe

Jix

Join.chat

Kalvo

Kalvo is an AI receptionist for small businesses. It answers your phone in your business name around the clock, responds to questions from a knowledge base your team updates in plain language, books and reschedules appointments while the caller is on the line, takes messages, and transfers urgent calls to a person under rules you set. The same knowledge base also powers a website chat widget and email replies, so every channel gives the same answers and every conversation lands in one inbox. You keep your existing phone number: point it at Kalvo or set a divert so it only picks up the calls you miss. An approval mode drafts replies and waits for your one-tap sign-off before anything sends. Setup takes minutes: Kalvo learns from your website and a short set of questions. Plans are flat monthly prices from £49 for 100 call minutes, with no per-call charges inside the plan. Built for dental practices, trades, salons, veterinary and physiotherapy clinics, and other appointment-driven businesses.

KIMCC INC

Kim.cc is the most reliable AI-native customer support service for Shopify, eCommerce and DTC brands. You get a powerful AI toolkit paired with Sentinels, trained CX professionals who implement, train, and QA the AI, and step in the moment a ticket needs human judgement. 1) AI resolves repetitive tickets end to end, including order status, shipping delays, returns, refunds, exchanges, and subscription changes, not just generic replies 2) Takes real backend actions across Shopify, your helpdesk, and other connected ecosystems, closing the loop instead of just answering 3) Works within your existing stack (Gorgias, Zendesk, Freshdesk, Shopify, etc..) instead of forcing you to replace it 4) Sentinels are the CX experts with real industry experience, who setup your AI, monitor every interaction, train the AI, and step in on anything uncertain or high-stakes before it reaches a customer The result: an AI that actually resolves, backed by Setinels, who catch what it can't handle alone, so brands can automate more without gambling on customer trust.

Kreechat Customer Service Software

Customer Service Software Al-in-one inbox for inquiries via messaging platforms - WhatsApp, Messenger, Telegram and Viber. - Automatic ticket creation - Real-Time notifications - Faster and more efficient service

Levvo

Linc

Loquent

Loquent is a business operating system that centralizes customer interactions across multiple channels, including phone, text, email, web chat, WhatsApp, Instagram, Messenger, and LinkedIn. It unifies conversations into a single interface, maintaining one continuous contact record with preserved history and context. AI teammates handle tasks like answering calls, qualifying needs, routing inquiries, booking appointments, managing messages, and converting conversations into actionable tasks. Social media tools enable content distribution, automated replies, and performance insights. Website hosting includes integrated web chat, forms, and visitor tracking. Call recordings and transcripts attach to customer records, while the system drafts responses for human approval, learning from edits to improve suggestions. Daily briefings consolidate activity, handled conversations, bookings, and tasks, with follow-ups generated directly from conversations.