Best Contact Center Software - Page 38

startelelogic cx

startelelogic is an AI-powered customer experience platform built to help enterprises deliver intelligent, personalized, and connected customer interactions across every channel. The platform brings together AI Agents, Human Agents, Voice, Messaging, Conversational AI, Agent Assist, Automation, and Customer Experience Analytics in one unified CX platform. With AI at the core, startelelogic enables organizations to automate customer conversations, intelligently route interactions, assist human agents in real time, understand customer intent and sentiment, and continuously improve the customer experience. AI-Powered Customer Experience startelelogic enables enterprises to: Deploy AI Voice and Conversational Agents for automated customer interactions Combine AI Agents and Human Agents for seamless customer journeys Provide real-time Agent Assist and AI Copilot capabilities Automate repetitive customer service and business workflows Understand conversations using AI-powered analytics, sentiment, and intent Deliver personalized experiences across voice and digital channels Connect customer interactions with CRM and enterprise systems Monitor customer experience and contact-center performance in real time Omnichannel Customer Engagement Customers can interact through voice, WhatsApp, chat, email, and other digital channels, while enterprises manage these interactions through a unified CX platform. Built for Enterprise AI Transformation startelelogic is designed for enterprises, contact centers, BPOs, and telecom operators that want to move from traditional customer service to AI-driven customer experience. The platform helps organizations progress from human-only customer service to AI-assisted and AI-led customer engagement, while maintaining human intervention whenever it is required. startelelogic — AI that understands, automates, assists, and improves every customer interaction.

Startel Premise-Based Contact Center

Startel, Professional Teledata and Alston Tascom are leading providers of best-in-class contact center solutions. With a combined 90+ years of experience in the industry, the companies have established a loyal customer base in healthcare, contact centers and a dozen additional industries.

Steam-connect

Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers. There is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection. We are all used to having conversations through all kinds of channels. The whole day long. These channels and platforms are very diverse and constantly changing. With that in mind, we have developed a future-proof platform that allows you to join whenever and wherever you want. Steam-connect is the customer-contact ecosystem that is winning hearts. A solution where there is complete freedom. Through which (future) channels the conversation also runs. This way, all customer interactions are tracked without losing the storyline. With Steam-connect, every conversation stays on top of steam. This way you can be more attentive, show understanding immediately and offer the right insight. Empathetic and very effective. Steam-connect is therefore the ideal source of power for every conversation. All customer contact channels in one solution.

Suzee Ai

Suzee AI: 24/7 AI Phone Answering Assistant for Businesses Suzee AI is your always-on, intelligent voice assistant that answers every customer call — day or night — so you never miss a lead. Designed for small businesses, service providers, and professionals, Suzee handles routine questions, books appointments, filters spam, and forwards only the calls that truly matter. Whether you're in a meeting, on a job site, or after hours, Suzee delivers human-like conversations in 50+ languages, making your business sound professional around the clock. Setup takes minutes. Results speak for themselves. Answer every business call, 24/7 Smart routing & appointment booking Natural voice, speaks 50+ languages Works with your existing phone number Trusted by plumbers, dentists, property managers & more Let Suzee AI increase your answered calls, improve customer experience, and help you close more deals — all while saving time.

Sycurio.Voice

Sycurio.Voice is the established PCI compliance solution for payments made over phone - it enables contact centers to be almost entirely removed from the scope of PCI DSS. Sycurio measurably improves the customer payment experience, agent productivity and transaction security. In addition, it significantly reduces the complexity and costs of compliance as no sensitive payment data ever enters the merchant’s environment. Sycurio.Voice is deployed as a service for enterprises and large organizations with supported integrations for both cloud (CCaaS) and on-premises contact centers, CRM and ERP platforms. Our technologies include patented DTMF masking solutions for payment and sensitive data collection, extensive API integration capabilities and Sycurio.Digital, the highly flexible digital payment links for use in omnichannel payment applications and payment services integrations into applications and web-services. As a PCI Level 1 Service Provider and accredited by both Visa and Mastercard, Sycurio solves a range of systemic payment security, payment card industry and other regulatory compliance problems while directly improving payment CX and operational efficiency. Sycurio enables organizations to: • Embed secure, simple and highly secure payment services in their existing operational contact center systems, CRM, applications & services. • Enable agents to communicate with the customer through the entire call without hearing or seeing any sensitive payment card data. • Record calls in their entirety without pauses and breaks (as no payment card data is captured) - ensuring compliance with financial, health and other regulatory requirements that require full unbroken call recordings. • Empower agents to easily take payments remotely or from any location without additional supervision or training. • Measurably improve the speed (average handling time) and quality (CSAT/NPS etc) of all and contact center phone payment experiences. • Take secure accessible payments in agent & IVR transactions using multiple-language speech recognition. • Create embeddable payment links for email, SMS, chat and messaging applications, social media and AI driven bot interactions & services. • Reduce their PCI DSS compliance reporting to the Self-Assessment Questionnaire A (SAQ-A) level for all protected payments. Sycurio’s suite of PCI compliance and payment solutions enable enterprises to build and operate reliable payment environments that add tangible value to their propositions. By placing payment CX and security together at the heart of every experience they can build trust and lasting loyalty in each transaction.

SynerVoxAi

SynerVox AI is an AI-powered contact center platform for outbound and blended teams that need enterprise dialing without enterprise complexity. Predictive and progressive dialing with campaign-level pacing, answering machine detection, and configurable abandonment controls keeps agents talking instead of waiting. Supervisors see queue depth, agent state, and campaign performance live. Agents work entirely in the browser over WebRTC - no desk phone, no VPN, no install. The CRM Bridge, a Chrome extension, connects the dialer to the CRM your team already uses. Right-click any number to dial it, and the matching record opens automatically as the call connects. Administrators define which CRM fields the extension can read, so integration needs no custom API build. Calling-hours enforcement, DNC and suppression handling, per-campaign rules, and full call detail records support compliance and audit readiness. Built for BPO, collections, market research, and sales teams.

Taalk

Taalk is an advanced conversational AI platform designed to enhance communication and streamline customer interactions. Our AI-powered Conversational Agents will enable businesses to provide personalized support, automate tasks, and engage with customers effectively.

Talisma KnowledgeBase

Customizable enterprise software streamlines document management, customer support, reporting, etc.

Average Rating: 4.3/5.0

Total Reviews: 2

TaskFlow

Tata Communications Kaleyra CCaaS

Tata Communications CCaaS is a cloud-based contact center platform that empowers businesses to deliver seamless, secure, and scalable customer experiences across voice, video, chat, email, and social channels. Key Features: Omnichannel support (voice, video, chat, email, social) Global SIP trunking & PSTN replacement AI-driven automation & analytics CRM & third-party integrations (Salesforce, MS Dynamics, etc.) Advanced call routing & IVR Workforce management & quality monitoring Enterprise-grade security & compliance (PCI-DSS, ISO, GDPR) Real-time & historical reporting dashboards Cloud-native scalability & resiliency Managed services & 24/7 support

TechNylo

Telavox

Telavox is a European tech company in the telecom industry that offers a world-leading communication platform with solutions for smart and efficient telephony, PBX, chat and much more. Founded in 2003 and with headquarters in Malmö, Sweden, Telavox currently employs more than 360 employees. The Telavox platform has more than 300 000 business seats with 60k customers, operational in 9 counties. Great workdays, happy customers - changing business communications forever 💚

Tele365

Tele365 is our collective name on our telephone exchanges from Mitel. Tele365 supports all forms of collaboration such as voice calls, video calls, chat and instant messaging, as well as audio, video and web meetings.

Average Rating: 5.0/5.0

Total Reviews: 1

TELE-ALL-ONE

Tele Calling CRM