Best Contact Center Software - Page 37

SmartConnect

Maaz Technologies delivers enterprise-grade contact center CTI solutions, cloud telephony integration, and AI-driven customer experience software. Our flagship solutions, including SmartConnect, seamlessly connect legacy and modern contact centers (Cisco UCCX, UCCE, Webex CC, Amazon Connect) with major CRM platforms like Salesforce, Microsoft Dynamics 365, and Zendesk. We empower enterprises to optimize agent workflows, automate customer interactions through conversational AI, and unify telephony operations into an intuitive agent interface.

Smartdesk IVR

Smartz Commz

Smartz Solutions

Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time.

Smiddle Webex to CCE Connector

Snapforce CRM

Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all new customers.

Average Rating: 4.3/5.0

Total Reviews: 2

SOBERAN Contact Center

SoftBCom Contact Center

Softdial Contact Center

Softdial Contact Center helps inbound operations resolve customer queries in a timely manner using IVR, voicemail, routing calls in a timely manner, and making sure the voice call and the data travel together.

Solgari Cloud Contact Center

Solgari transforms Microsoft Dynamics 365 into an AI-optimised customer engagement platform, enabling every employee to manage voice, chat, SMS, email, and social interactions directly within D365. Fully built on Azure and seamlessly embedded into the CRM, Solgari can be deployed in under 24 hours with no need for new infrastructure, retraining, or disruptive migrations. The solution turns Dynamics 365 into a company-wide customer experience (CX) platform where any user — not just contact centre agents — can handle omnichannel conversations enriched by AI-generated insights, all with full compliance and Azure-native security. Designed for Microsoft-first organisations, Solgari is the ideal solution for businesses seeking scalable and secure CX capabilities, rapid AI deployment without contact centre overhead, and teams aiming to unify all customer-facing communications and CRM data. Buyers choose Solgari for its ability to deploy fast through the Azure Marketplace, its native integration with Microsoft Dynamics 365, Teams, Azure, and M365, and its AI-first capabilities — including automatic transcription, summarisation, translation, sentiment detection, and next-best-action insights. The platform supports organisation-wide usage, with Lite licences covering up to 95% of users at around 10% of the enterprise cost. Fully embedded within D365, Solgari requires no middleware, system switching, or data duplication, and operates with ISO-certified, GDPR-ready compliance. Within the platform, users can handle voice, SMS, chat, email, and social channels seamlessly. Each interaction is automatically summarised by AI and logged into CRM records. Solgari Copilot and GenAI Chat are included by default, providing advanced conversational intelligence. Supervisors benefit from comprehensive dashboards offering sentiment analysis, queue management, and team performance insights. Lite users have full access to interaction history, recordings, and AI tools, and can also work through Microsoft Teams — with all conversations synchronised into D365 via the Teams licence — ensuring every persona stays connected within a single, unified engagement platform.

Sonora AI

Every conversation, answered and resolved. Sonora AI is an AI voice-agent platform that handles customer conversations end to end — it answers, calls, understands, resolves and acts, over phone, web and WhatsApp, 24/7. It picks up on the first ring, calls your customer lists with your script (reminders, confirmations, follow-ups, collections) and places calls on your behalf. On WhatsApp it answers chats and calls on your number, replies to voice notes with voice notes, and picks up a dropped call in seconds. It books and reschedules into real calendars, takes orders and collects payment via Mercado Pago and Stripe with exactly-once charging, qualifies leads into your CRM, takes insurance claims, dispatches on-call staff, verifies callers, and hands off to a human with full context. 30+ actions, 27 industry-ready solutions from healthcare and legal to logistics and aviation. Speaks like a local — the Spanish actually spoken in Argentina — and English. White-label and multi-tenant for agencies and resellers. A product of CODEFORGE LLC. sonoravoice.com

SparkTG

SparkTG provides cloud telephony services.

Average Rating: 3.8/5.0

Total Reviews: 3

Sparrow Converse

Sparrow is an omnichannel contact center technology that provides agents with a 360-degree view of customers and their inquiries across various communication channels, including social media, phone calls, text messages, SMS, and more. This means that agents using Sparrow have access to a unified interface or platform that allows them to seamlessly handle customer interactions and access relevant information, regardless of the channel through which the customer reaches out. By integrating and consolidating customer data from multiple channels, Sparrow enables agents to have a comprehensive understanding of each customer's history, preferences, and previous interactions. This empowers agents to deliver personalized and efficient customer service, as they have a holistic view of the customer's journey and can provide relevant and accurate assistance. Furthermore, Sparrow likely offers features such as real-time monitoring of customer interactions, automated routing of inquiries to the most suitable agents, analytics and reporting capabilities, and integration with customer relationship management (CRM) systems or other business tools. These functionalities help contact centers optimize their operations, improve customer satisfaction, and streamline their communication processes across various channels.

Spoken

Squirrels AI

Squirrels AI is a SaaS platform specializing in autonomous AI Agents designed to replace repetitive manual labor. Unlike standard chatbots, these agents are built for high-level outreach. The platform offers specialized agents, such as the AI SDR for booking sales meetings, the AI Recruiter for sourcing and interviewing candidates, and the AI Collections Specialist for managing accounts receivable. By leveraging advanced voice and text capabilities, Squirrels.ai enables businesses to scale their workflows 24/7 without increasing headcount, effectively turning complex business processes into streamlined, automated cycles.

Average Rating: 5.0/5.0

Total Reviews: 1