Best Contact Center Software - Page 14

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 639

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 626Dialler (+17.65%) - Among all products in this category, 626Dialler recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 55,000+ Authentic Reviews
  • 639+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcx)

ID Cloud

ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to streamline customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality. Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate ID Cloud?

  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind ID Cloud?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About ID Cloud?

AI-generated summary from verified user reviews

Pros
  • Users find ID Cloud very easy to use, particularly praising its user-friendly setup and overall functionality.
  • Users find the easy setup of ID Cloud to be a major advantage, enhancing their overall experience.
Cons
  • Users find the slow loading of Cloud frustrating, impacting their overall experience with the app.

What Are Recent G2 Reviews of ID Cloud?

Intelligent Contacts Hosted Contact Center

Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center auto dialing solution powered by AI and machine learning. The Intelligent Cloud Contact Center platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass. With intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant. For outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x. Through a modern, non-techie admin interface, supervisors can monitor, analyze and report on the performance of agents, teams, and campaigns without needing help from IT. Intelligent Contacts’ Hosted Contact Center includes call recording with advanced speech analytics to automatically score calls based on performance metrics, or flag calls with potential compliance violations. Contact center implementations can be completed in as little as a few days, but most customers typically go live within 2-3 weeks.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Intelligent Contacts Hosted Contact Center?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Intelligent Contacts Hosted Contact Center?

MetTel

MetTel provides customized, integrated and managed communications solutions for enterprise customers.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate MetTel?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind MetTel?

  • Seller: MetTel
  • Year Founded: 1996
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    758 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of MetTel?

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MirrorFly

MirrorFly is a comprehensive CPaaS platform empowering businesses to create engaging communication experiences. MirrorFly provides robust functionalities including voice & video calling, chat, live streaming APIs and SDKs. It is world #1 white label self-hosted , SaaS and CPaaS provider with extensive customization options, allowing businesses across multiple industries including healthcare, telecommunication, finance, social apps, e-commerce, logistics & more MirrorFly with pre-designed UI components to accelerate development. Gain valuable insights into user behavior through our advanced analytics tools. Prioritize data security with our industry-leading encryption and compliance standards. The scalable platform ensures seamless performance, even during peak usage. Experience faster time-to-market, enhanced customer satisfaction, optimized costs, and streamlined operations with MirrorFly CPaaS. Highlights of MirrorFly as CPaaS ✅ 100% Customizable Workflow ✅ Host on Your Own Server ✅ Complete Data in Your Hand ✅ 1000+ Features (Chat, Voice, Video Chat, Video KYC, Live Stream, Conference, SIP, Activity Feed, etc) ✅ Custom Security (Gmail, Phone, BioMetric, etc) ✅ Upload Enlarged Files (3+ GB) ✅ Mulit-tenant Server ✅ Scale 1+ Billion Concurrent Users ✅ One Time License Cost ✅ Free Migration & Integration ✅ Hire Your Own Dedicated Team

Average Rating: 4.4/5.0

Total Reviews: 29

How Do G2 Users Rate MirrorFly?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind MirrorFly?

  • Seller: Mirrorfly
  • Year Founded: 2015
  • HQ Location: Atlanta, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®
  • Ownership: Thyaghu
  • Phone: 9884311333

Who Uses This Product?

  • Company Size: 43% Medium, 40% Small

What Are Recent G2 Reviews of MirrorFly?

What Are G2 Users Discussing About MirrorFly?

My Call Cloud

MyCallCloud is a full-service software consulting firm. It empowers your business with expertise and technological solutions that revolutionize how contact centers connect with customers and how managers connect with employees.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind My Call Cloud?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of My Call Cloud?

What Are G2 Users Discussing About My Call Cloud?

Newbridge

Newbridge Telecom Solutions merges managed customer experience solutions with the benefits of customized technology.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Newbridge?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Newbridge?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Newbridge?

NFON Contact Center

NFON Contact Center is a cloud-based, AI-powered customer interaction platform that integrates multiple communication channels—such as voice, email, chat, social media, SMS, and WhatsApp—into a single intuitive interface. It empowers businesses to unify customer touchpoints, streamline operations, and deliver efficient, personalised service without relying on traditional on-premises infrastructure. Benefits & Features - True omnichannel experience: All customer communications are managed centrally, enabling seamless transitions across channels like web chat, email, social media, SMS, and voice—all within one platform. - AI-driven efficiency: Built-in AI capabilities—such as chatbots, voicebots, intelligent email routing, GPT-generated responses, and automation tools—help reduce response times, minimise manual workload, and improve agent productivity. - Comprehensive customer history & CRM integration: Agents access the full communication history and customer profile in one place. Uninterrupted service is enabled with deep integrations into CRM, ticketing systems, and workforce tools. - Live tracking & reporting: Supervisors gain real-time visibility through customisable dashboards and wallboards, plus robust reporting features for informed resource planning and performance optimisation. - Scalable, flexible pricing: Modular subscription plans adjust monthly according to needs, ranging from voice-only bundles to full omnichannel packages. This flexibility supports both growth and cost efficiency. - Secure and compliant infrastructure: Hosted in GDPR-compliant, geo-redundant data centers, the platform emphasises high availability, enterprise-level security, and data protection. GetApp Best Practices in the Industry - Flexibility for hybrid & remote workflows: By centralising all channels and enabling remote access through desktop and mobile apps, teams stay aligned and responsive, regardless of location. - Frictionless CRM & business tool integration: Integrations with top CRMs (e.g., Salesforce, HubSpot), workforce management tools, and payment systems (PCI-DSS compliant) enable agents to work effectively without jumping between systems. - Automation and AI to enhance agent capacity: Automated workflows and AI-powered responses help handle routine tasks efficiently, freeing agents to focus on higher-value customer engagements. - Real-time visibility and data-driven decisions: Custom dashboards and live tracking enable dynamic staffing, SLA adherence, quality monitoring, and strategic operational planning. - Subscription-based Scalability: Subscription tiers provide financial flexibility, adaptability, and predictability—key for businesses prioritising cost-efficient growth.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind NFON Contact Center?

  • Seller: NFON
  • Year Founded: 2007
  • HQ Location: Munich, DE
  • LinkedIn® Page: www.linkedin.com
    380 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium, 50% Small

What Are Recent G2 Reviews of NFON Contact Center?

Noda Contact Center

Noda Contact Center is the company's own all-in-one (C++, Java) IP solution. Today more than 350 contact centers exploit Noda's solution. Among company's customers are Jaguar Landrover, Inter RAO, MTS, Rostelecom, AVIVA, EFES, FLEETCOR, Amadeus, Karcher, and Zepter International.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Noda Contact Center?

  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Noda Contact Center?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Noda Contact Center?

Nubitel CX

Nubitel is a Cloud Customer Engagement Solution brought to you by Microtel Technology. With more than 19 years of implementing end-to-end Customer Interaction Solutions, Microtel is proud to introduce Nubitel that caters to your business communication needs to engage with your customers. We provide Unified Communications, Omnichannel Customer Engagement Platform (single interface for customer interactions from voice, video, email, IM, social media and social chat apps), AI-powered Chatbots, CRM, Workforce Optimization, Gamifications and other modules.

Average Rating: 2.0/5.0

Total Reviews: 1

How Do G2 Users Rate Nubitel CX?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 5.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 1.7/10 (Category avg: 8.5/10)
  • Administrator Access: 5.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Nubitel CX?

Who Uses This Product?

  • Company Size: 100% Large

Occam

Occam is a software company specializing in contact center solutions. Its flagship product, Razor is a Contact Center Eco-system testing platform, enabling businesses to optimize customer interactions and ensure flawless service delivery with comprehensive system testing.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate Occam?

  • Concurrent Calling: 6.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Occam?

  • Seller: Occam
  • Year Founded: 2004
  • HQ Location: Austin, US
  • LinkedIn® Page: www.linkedin.com
    838 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

OneContact

Transform the way you deliver customer and workplace experiences with OneCloud. Our intelligent cloud platform gives you instant access to the latest collaboration tools, business critical applications, and world-class solutions and services in one interactive portal.

Average Rating: 3.5/5.0

Total Reviews: 1

Who Is the Company Behind OneContact?

  • Seller: ONECOM
  • Year Founded: 2002
  • HQ Location: Fareham, GB
  • LinkedIn® Page: www.linkedin.com
    687 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

RocketPhone.ai

RocketPhone’s all-in-one business phone system with smart automation lets your teams focus on delighting customers, not on admin.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind RocketPhone.ai?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of RocketPhone.ai?

Sarv Cloud Telephony

Just four steps to finish a promising call center without any hassle

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Sarv Cloud Telephony?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Sarv Cloud Telephony?

  • Seller: sarv.com
  • Year Founded: 2011
  • HQ Location: Jaipur, IN
  • LinkedIn® Page: www.linkedin.com
    309 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Sarv Cloud Telephony?

What Are G2 Users Discussing About Sarv Cloud Telephony?

Smart Choice Communications

SmartChoice is a U.S.-based Managed Connectivity Provider built to help enterprises navigate and simplify complex technology environments. We serve as a single, trusted point of contact for telecom, internet, security, and infrastructure solutions, eliminating the challenges that come with managing multiple vendors, contracts, and support channels. With deep experience supporting distributed, multi-location organizations, SmartChoice partners closely with enterprise IT teams and MSPs to deliver consistency, accountability, and measurable results. Our signature service model is rooted in proactive support, precision execution, and an unwavering commitment to exceptional customer experience—ensuring our clients aren’t just connected, but confidently supported. As Microsoft Teams continues to become the backbone of enterprise collaboration, SmartChoice enables organizations to take the next step with Microsoft Teams Voice. Our solution transforms Teams into a fully integrated, cloud-based enterprise phone system—modernizing legacy voice environments and unifying calling, meetings, and collaboration on a single platform. We deliver native PSTN calling directly within Microsoft Teams, allowing employees to make and receive business calls from any device, anywhere. SmartChoice manages the entire lifecycle of the solution, including design, carrier selection, number porting, deployment, and ongoing optimization. By handling these complexities, we ensure a seamless transition to Teams Voice with minimal disruption and maximum adoption. The true power of Microsoft Teams Voice by SmartChoice lies in the value it delivers to both IT teams and the business as a whole. As a Managed Connectivity Provider, we remove the operational burden of voice management, freeing internal teams to focus on strategic initiatives rather than day-to-day telecom issues. Enterprises gain centralized visibility, standardized communications across locations, and the flexibility to scale as the organization grows, acquires new locations, or supports a remote workforce. Our carrier-agnostic approach enables cost optimization and future-proofing, while our hands-on service model ensures accountability long after deployment. By combining Microsoft’s industry-leading collaboration platform with SmartChoice’s enterprise expertise and service-first mindset, organizations gain a reliable, scalable, and future-ready communications solution designed to support long-term business success. This is enterprise voice—simplified, standardized, and delivered with care.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Smart Choice Communications?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Smart Choice Communications?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Smart Choice Communications?

What Are G2 Users Discussing About Smart Choice Communications?

Smarter biz

Speech A.I. Powered Smarter Sales Assistant

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Smarter biz?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 6.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Smarter biz?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Smarter biz?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025