JH
Jossias H.
Project Strategy Director
Education Management
Enterprise (> 1000 emp.)
"Reducing wait time and enhancing patient satisfaction"
What do you like best about Noda Contact Center?
We have found the use of inbound ACD from Noda Contact Center effective for our call center management. Working with C++ and Java development languages also lets us fine-tune the platform to our requirements. Review collected by and hosted on G2.com.
What do you dislike about Noda Contact Center?
The reporting aspect of Noda Contact Center looks a bit weak here. It is unfeasible to monitor the performance of an agent for a particular customer segment or even gauge the sentiment of the call for optimization. Review collected by and hosted on G2.com.