Best Contact Center Software - Page 14

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 490

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CloudCall (+0.44%) - Among all products in this category, CloudCall recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 47,600+ Authentic Reviews
  • 490+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Talkdesk, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=ringover)

Occam

Occam is a software company specializing in contact center solutions. Its flagship product, Razor is a Contact Center Eco-system testing platform, enabling businesses to optimize customer interactions and ensure flawless service delivery with comprehensive system testing.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate Occam?

  • Concurrent Calling: 6.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Occam?

  • Seller: Occam
  • Year Founded: 2004
  • HQ Location: Austin, US
  • LinkedIn® Page: www.linkedin.com
    838 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

OneContact

Transform the way you deliver customer and workplace experiences with OneCloud. Our intelligent cloud platform gives you instant access to the latest collaboration tools, business critical applications, and world-class solutions and services in one interactive portal.

Average Rating: 3.5/5.0

Total Reviews: 1

Who Is the Company Behind OneContact?

  • Seller: ONECOM
  • Year Founded: 2002
  • HQ Location: Fareham, GB
  • LinkedIn® Page: www.linkedin.com
    687 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

OneContact PBX

OneContact Cloud PBX is a worldwide corporate telephony with VoIP technology for your business. Centralized Management of physical, softphone, mobile and convergent extensions. Simplifies the process of routing calls and call reception throughout features such as voicemail, hunting groups and auto-attendants. • Integrated management of communications • Easy to use • Flexible and functional Includes SIP Extension, UC Extension, Operator Console, Convergent Extension. Possible Ad-ons: Voice Recording (per extension, includes 90 days), IVR Inbound Port, Additional Recording Storage (30 days) KEY BENEFITS: 1.Manage corporate communications from anywhere, no software installation required. 2.Quick setup and immediate scalability. 3.Auto-Attendants to guide incoming calls with pre-recorded or auto-generated text-to-speech voice announcements.

Average Rating: 3.3/5.0

Total Reviews: 2

Who Is the Company Behind OneContact PBX?

  • Seller: Collab
  • Year Founded: 2003
  • HQ Location: Lisbon, Lisbon, Portugal
  • Twitter: @CollabPortugal
    146 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    110 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Do G2 Reviewers Say About OneContact PBX?

AI-generated summary from verified user reviews

Pros
  • Users find OneContact PBX to have ease of use, allowing simple changes and integration with other tools like Skype and Teams.
  • Users value the easy integration of OneContact PBX, seamlessly connecting with tools like Skype and Teams.
  • Users value the easy integrations with tools like Skype and Teams, simplifying modifications and enhancing functionality.
  • Users value the flexibility of OneContact PBX, allowing seamless integration with tools like Skype and Teams.
  • Users value the simplicity of OneContact PBX, allowing easy changes and integrations with tools like Skype and Teams.
Cons
  • Users find that complex processes for database configuration can lead to frustrating delays in making necessary changes.
  • Users often experience long waiting times for configuration changes at the database level, affecting efficiency.
  • Users often find that making configuration changes in OneContact PBX leads to long wait times for updates to take effect.

What Are G2 Users Discussing About OneContact PBX?

RocketPhone.ai

RocketPhone’s all-in-one business phone system with smart automation lets your teams focus on delighting customers, not on admin.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind RocketPhone.ai?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of RocketPhone.ai?

Sarv Cloud Telephony

Just four steps to finish a promising call center without any hassle

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Sarv Cloud Telephony?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Sarv Cloud Telephony?

  • Seller: sarv.com
  • Year Founded: 2011
  • HQ Location: Jaipur, IN
  • Twitter: @SarvOfficial
    4,190 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    249 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Sarv Cloud Telephony?

What Are G2 Users Discussing About Sarv Cloud Telephony?

Smart Choice Communications

SmartChoice is a U.S.-based Managed Connectivity Provider built to help enterprises navigate and simplify complex technology environments. We serve as a single, trusted point of contact for telecom, internet, security, and infrastructure solutions, eliminating the challenges that come with managing multiple vendors, contracts, and support channels. With deep experience supporting distributed, multi-location organizations, SmartChoice partners closely with enterprise IT teams and MSPs to deliver consistency, accountability, and measurable results. Our signature service model is rooted in proactive support, precision execution, and an unwavering commitment to exceptional customer experience—ensuring our clients aren’t just connected, but confidently supported. As Microsoft Teams continues to become the backbone of enterprise collaboration, SmartChoice enables organizations to take the next step with Microsoft Teams Voice. Our solution transforms Teams into a fully integrated, cloud-based enterprise phone system—modernizing legacy voice environments and unifying calling, meetings, and collaboration on a single platform. We deliver native PSTN calling directly within Microsoft Teams, allowing employees to make and receive business calls from any device, anywhere. SmartChoice manages the entire lifecycle of the solution, including design, carrier selection, number porting, deployment, and ongoing optimization. By handling these complexities, we ensure a seamless transition to Teams Voice with minimal disruption and maximum adoption. The true power of Microsoft Teams Voice by SmartChoice lies in the value it delivers to both IT teams and the business as a whole. As a Managed Connectivity Provider, we remove the operational burden of voice management, freeing internal teams to focus on strategic initiatives rather than day-to-day telecom issues. Enterprises gain centralized visibility, standardized communications across locations, and the flexibility to scale as the organization grows, acquires new locations, or supports a remote workforce. Our carrier-agnostic approach enables cost optimization and future-proofing, while our hands-on service model ensures accountability long after deployment. By combining Microsoft’s industry-leading collaboration platform with SmartChoice’s enterprise expertise and service-first mindset, organizations gain a reliable, scalable, and future-ready communications solution designed to support long-term business success. This is enterprise voice—simplified, standardized, and delivered with care.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Smart Choice Communications?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Smart Choice Communications?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Smart Choice Communications?

What Are G2 Users Discussing About Smart Choice Communications?

Smarter biz

Speech A.I. Powered Smarter Sales Assistant

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Smarter biz?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 6.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Smarter biz?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Smarter biz?

Smiddle

Modern sofwtare solution for recording and storing calls in the contact center

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Smiddle?

  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Smiddle?

  • Seller: Smiddle
  • Year Founded: 2015
  • HQ Location: Kyiv, UA
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Smiddle?

Teldrip Signal

Teldrip Signal is an all-in-one cloud telephony and revenue communication platform built for modern sales, support, and operations teams. It replaces fragmented calling tools, spreadsheets, and hardware-based PBX systems with a single browser-based workspace where teams can place and receive calls, run outbound calling campaigns, configure IVR flows, monitor call quality, and turn every conversation into AI-powered, actionable data — all without provisioning any on-premise equipment. Power dialing and campaign management At the core of Teldrip Signal is a flexible dialer engine with four distinct calling modes, each suited to a different outreach motion: - Preview Dialing — reps review contact and account context before a call connects, ideal for high-touch enterprise sales. - Progressive Dialing — the system dials the next contact automatically as soon as a rep is free, keeping talk time high without overwhelming reps. - Power Dialing — multiple lines are dialed per rep simultaneously, maximizing connect volume for high-velocity outbound teams. - Predictive Dialing — an AI-driven pacing algorithm predicts rep availability and answer likelihood in real time, dialing ahead of agent availability to minimize idle time across large outbound campaigns. Campaigns are built through a guided Campaign Builder, with contact list uploads, call scripts, disposition trees for structured outcome logging, and configurable retry and callback rules. A built-in Spam-Risk and Throttle Signal panel uses AI-based number reputation scoring to monitor pacing in real time, protecting answer rates and keeping outbound numbers ahead of carrier-level spam flagging. Revenue Dialer for live execution Layered on top of Campaigns, the Revenue Dialer is a live, real-time execution workspace for outbound calling — giving managers AI-surfaced visibility into which reps are active, which queues are moving, and where bottlenecks are forming, across multiple concurrent campaigns. Inbound calling, Outbound Calling, and softphone Teldrip Signal includes a full browser-based softphone for inbound and outbound calling, with call transfers, hold, mute, and multi-party conferencing. Call Quality and AI-powered coaching The Call Quality module gives teams AI-driven visibility into every conversation through a Review Queue, Voice Quality monitoring, a Keyword Library that automatically flags compliance risks or competitor mentions, and Scorecards for structured QA evaluations. Agent KPIs and Insights dashboards use AI analytics to surface performance trends across teams, while a Calibration and Audit workflow keeps QA scoring consistent across reviewers. Every call is recorded, transcribed, and diarized automatically using AI speech models, giving supervisors a searchable record of every interaction for coaching, dispute resolution, and compliance review. Number provisioning, Number Scoring, and CNAM Teldrip Signal handles DID and number provisioning directly in-platform, backed by AI-driven Number Scoring that continuously evaluates each business number's carrier reputation and spam-flag risk — surfacing at-risk numbers before they hurt connect rates, so teams know exactly when to rotate or retire a number. CNAM (Caller ID name) management is built in as well, so outbound calls display a verified business name instead of "Unknown Caller," directly improving pickup rates. Teldrip Signal also manages 10DLC brand registration and messaging campaign compliance for U.S. SMS, letting businesses register a brand, create a messaging campaign against carrier-approved use cases, and assign numbers to approved campaigns with transparent, usage-based pricing shown up front. Identity verification and trust To keep the platform compliant and reduce fraud risk, Teldrip Signal includes workspace-level KYC identity verification before a business can purchase numbers or place outbound calls, with a straightforward hosted verification flow and clear status indicators throughout the account. CRM and workflow integrations Teldrip Signal connects natively with CRM platforms including HubSpot and Zoho, syncing contacts, call logs, and dispositions automatically so reps never re-key data between systems. A centralized Integrations hub in Settings manages authentication and sync status for every connected tool. User management and access control Teldrip Signal supports granular role-based access control through its Agent Console Access model — separating what a user is permitted to do (Role), the working environment they see (Console Profile), and the data they can access (Access Level) — making it straightforward to onboard agents, supervisors, and administrators with exactly the right level of visibility, even across large, multi-team organizations. AI analytics across every module Every module in Teldrip Signal — dialing, campaigns, call quality, number management, and CRM sync — is backed by AI analytics, turning raw call activity into real-time signals: predictive dial pacing, automated QA scoring, number reputation scoring, keyword and sentiment flagging, and performance trend detection. Rather than bolting AI onto reporting after the fact, Teldrip Signal uses it to actively improve connect rates, agent coaching, and number health as teams work. Reporting and call analytics Every call, campaign, and agent interaction feeds into Teldrip Signal's reporting layer, giving managers visibility into call volume, connect rates, disposition trends, and agent productivity. Billing and transparent pricing Teldrip Signal runs on transparent, seat-based billing with a workspace wallet for usage-based costs like number purchases and messaging campaigns, so finance teams always know what they're spending and why. Who it's for Teldrip Signal is built for SMB and enterprise sales teams, customer support organizations, and contact centers that rely on the phone as a core revenue and service channel — anywhere teams need reliable cloud calling, AI-driven call quality, compliant messaging, and real conversation data, in one connected platform instead of five disconnected tools.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Teldrip Signal?

  • Seller: Teldrip
  • Year Founded: 2024
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®
  • Ownership: Teldrip
  • Phone: +18552397670

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Teldrip Signal?

Ublux

IP cloud communication system for small and medium-sized companies, easy to use and adaptable to your processes and tools. Our software will improve your customer experience, it will help your team to be more flexible and organized, and it will help you to take better decisions based on our analytics.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Ublux?

  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Ublux?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Ublux?

Ubona Contact Center Solution

We marry highly scalable technology with intelligent automation to architect systems that can meet all your customer-experience challenges. With data-derived decisions and razor-sharp security, we fast-track your digital transformation and make your enterprise future-ready.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Ubona Contact Center Solution?

  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Ubona Contact Center Solution?

Who Uses This Product?

  • Company Size: 100% Large, 100% Medium

What Are Recent G2 Reviews of Ubona Contact Center Solution?

Voca Conversational Interaction Center

Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Voca Conversational Interaction Center?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Voca Conversational Interaction Center?

  • Seller: AudioCodes
  • Year Founded: 1993
  • HQ Location: Or Yehuda, Tel Aviv District, Israel
  • LinkedIn® Page: www.linkedin.com
    1,362 employees on LinkedIn®
  • Ownership: NASDAQ: AUDC

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Voca Conversational Interaction Center?

Voice Clearity

Voice clearity is a leading Cloud Telephony Solution provider having headquarter in NCR, India. Organization caters to the requirements of the customers more effectively & efficiently as it provides Artificial Intelligence enabled Cloud Telephony systems -- It provides customized solutions such as On Premises and Cloud based Call Center , Click 2 Call, Bulk Messaging, and other IVR based Cloud Solutions. Being Customer Centric Organization, offers full support to customers & is 100% reliable.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Voice Clearity?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Voice Clearity?

Voxbay X

Voxbay empowers businesses with AI-powered business intelligence platform that transform customer engagement. Our all-in-one platform integrates Cloud Telephony, AI Voice Agents, Cloud Contact Center, WhatsApp Business API, Lead & Ticket management and omnichannel communication solutions that enable you to enhance customer experience and drive growth for your business.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Voxbay X?

  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Voxbay X?

  • Seller: Voxbay
  • Year Founded: 2014
  • HQ Location: Cochin, IN
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Voxbay X?

Yeastar Linkus UC Clients

Linkus UC Clients is a unified communications app that aims to help businesses stay connected anytime anywhere. Designed for the Yeastar P-Series Phone System, it transforms your desktop and mobile phone into a fully-featured office extension, provides a convenient call experience, and offers powerful collaboration features like presence, instant messaging, contacts management, CRM integration, etc. With Linkus UC Clients, work anywhere with integrated voice, messaging, conferencing, and more – from virtually any device. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access.

Average Rating: 4.8/5.0

Total Reviews: 5

How Do G2 Users Rate Yeastar Linkus UC Clients?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Yeastar Linkus UC Clients?

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Do G2 Reviewers Say About Yeastar Linkus UC Clients?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the flexibility of VoIP services with Linkus, enabling calls on any device seamlessly integrated with Teams.
  • Users love the softphone feature of Yeastar Linkus UC Clients, enabling calls from laptops and phones effortlessly.
  • Users value the convenience of receiving office calls on any device, seamlessly integrated with Teams.
  • Users enjoy the seamless integration with Teams, enabling calls from their office number on any device.
  • Users value the ease of use of Yeastar Linkus UC Clients, appreciating its compatibility with various communication apps.
Cons
  • Users find it frustrating when receiving a call from Linkus during another call, citing call drop issues for disruption.
  • Users experience upgrade issues due to version mismatches between Linkus and PBX firmware, impacting voice quality.

What Are Recent G2 Reviews of Yeastar Linkus UC Clients?

What Are G2 Users Discussing About Yeastar Linkus UC Clients?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025