# Best Contact Center Workforce Software - Page 7

## How Many Contact Center Workforce Software Products Does G2 Track?

**Total Products under this Category:** 97

### Category Stats (Aug 2026)

- **Average Rating:** 4.22/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Peopleware (+0.51%) - Among all products in this category, Peopleware recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Contact Center Workforce Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 24,100+ Authentic Reviews
- 97+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Workforce Software
 ![G2 Grid® for Contact Center Workforce Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-workforce/grids.png?focus%5B%5D=5494&focus%5B%5D=9132&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=37283&focus%5B%5D=16976&focus%5B%5D=5511&focus%5B%5D=1342579)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Calabrio ONE, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, RingCentral Contact Center, Verint Workforce Management, Talkdesk, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=calabrio-one&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=verint-workforce-management&focus%5B%5D=talkdesk&focus%5B%5D=ringcx)

**Sponsored**

### Procedureflow

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=54&secure%5Bchosen_at%5D=2026-08-15T09%3A02%3A49Z&secure%5Bdisplayable_resource_id%5D=54&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=54&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=54&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-workforce%3Fpage%3D7&secure%5Btoken%5D=7cd298caab42b6ff29db97382750306efa8a0b11e98b59ee818382ca336d1e16&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url)

### [SWEET!](https://www.g2.com/products/sweet/reviews)

SWEET! is a call accounting software that provides you with information to make choices for your business with in-depth reporting on incoming, outgoing, and internal calls.

#### Who Is the Company Behind SWEET!?

- **Seller:** [DATEL Software Solutions](https://www.g2.com/sellers/datel-software-solutions)
- **HQ Location:** N/A
- **Twitter:** @DATEL\_Software  
150 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e99a067b4b2d47f681a44992204840b15afe3cd3d4cc08029aa6288233bdd6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdatel-software-solutions-llc.&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [Tetherfi Video Solutions](https://www.g2.com/products/tetherfi-video-solutions/reviews)

Tetherfi is focused on delivering rich-media, Vision AI driven, in-app customer engagement for Sales and Service to enterprises. Hence, enabling ‘Customers’ of enterprises to connect from ‘anywhere’ on ‘any device’ at ‘any time’ Tetherfi's Multi-eXperience (MX) platform powered by Tetherfi SDK / API, enables enterprise customers to chat, video, audio, screen share & co-browse with their customers and prospects through secure mobile apps, popular messaging platforms and websites from anywhere on any device withing a single session, breaking the challenge of silos. Tetherfi's Secure & Compliance Monitoring platform provides a seamless and secure work from home experience for agents, supervisors, and other users, just like working from the office. Our modular architecture simplifies and enriches the digital customer journey in agile & cost-effective manner. Our platform delivers a consistent user experience and interface across on-premise, hosted, hybrid and pure-cloud deployments. At Tetherfi we work with some of the world’s leading banking, telecommunication and hospitality brands to accelerate their digital transformation journey. Tetherfi is one of Singapore’s fastest-growing technology and is the recipient of Frost & Sullivan’s 2019 Best Practices Award. Our customers are spread across more than 12 countries using 22Million API driven interactions every year and using 14,000 Digital Agents and 10,000+ Secure Agents.

#### Who Is the Company Behind Tetherfi Video Solutions?

- **Seller:** [Tetherfi](https://www.g2.com/sellers/tetherfi)
- **Year Founded:** 2009
- **HQ Location:** Singapore, SG
- **Twitter:** @tetherfi  
101 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=870d5318084b5559a0580402169576da9ab39da636903fa43b4cfbf0883a7bf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftetherfi%2F&secure%5Burl_type%5D=linkedin_company_website)  
234 employees on LinkedIn®

### [Verizon Contact centers and CX](https://www.g2.com/products/verizon-contact-centers-and-cx/reviews)

Verizon Unified Customer Experience (CX), built on Ciscos Hosted Collaboration Solution (HCS) provides organizations with a hosted cloud omnichannel contact center platform that helps them focus on enhancing customer experiences. It also helps improve agent productivity and enables them to seamlessly interact with customers via voice, email, chat, social and mobile.

#### Who Is the Company Behind Verizon Contact centers and CX?

- **Seller:** [Verizon Enterprise](https://www.g2.com/sellers/verizon-enterprise)
- **Year Founded:** 1988
- **HQ Location:** Basking Ridge, NJ
- **Twitter:** @VerizonEnterpr  
7 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32c2ef4b0503c1e083833676e491ac42edef7577ccd78938f7f25da81fadf7f8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1094%2F&secure%5Burl_type%5D=linkedin_company_website)  
15,489 employees on LinkedIn®

### [ViaDialog](https://www.g2.com/products/viadialog-viadialog/reviews)

Viadialog: AI‑Powered Customer Service Platform for Omnichannel Excellence Viadialog is a sophisticated, cloud‑native customer interaction management suite powered by artificial intelligence. Designed for contact centers, customer support teams, and sales operations, it centralizes calls, emails, live chat, SMS, video, social media, and more into a unified interface—creating an efficient omnichannel customer experience viadialog.com Trusted by over 150 companies and boasting a 4.7/5 satisfaction score across 200+ reviews, Viadialog delivers both scalability and reliability 🛠️ Core Modules ViaFlow (Omnichannel): Centralizes all customer communications in a single, intuitive platform ViaSpeech (Conversational AI): Employs natural language processing to modernize voice interactions viadialog.com ViaSay / ViaBot (AI Chatbots): Deploys voice and text chatbots quickly to handle routine queries, available both in English and French ViaBrain (Analytics): Captures interaction data for sentiment analysis, transcription, and insight generation ViaLeads (Outbound Campaigns): Powers smarter, AI-augmented outbound calling ViaEngine (CCaaS API platform): Enables custom integration via APIs 🤖 AI‑Driven Enhancements Viadialog’s platform integrates AI enhancements designed to elevate agent performance and customer satisfaction: Workflows: Automated transcription, summarization, sentiment detection, and issue recognition across channels Agent Assist: Provides real-time, AI‑powered support during complex interactions Quality Monitoring: Intelligent, automated supervision to ensure consistent performance and boost sales 🤝 Who It’s For From ambitious startups to enterprise-level organizations, Viadialog is tailored to benefit: Contact centers After‑sales and support teams Sales and telemarketing units Organizations seeking to optimize costs, scale communication, or unlock AI‑driven insights 🌟 Why Choose Viadialog? Viadialog offers a robust, future‑ready customer service ecosystem: All‑in‑one platform across channels High‑impact AI modules for enhanced workflows and agent support Proven outcomes in efficiency and satisfaction Scalable, secure, compliant architecture backed by expert support

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate ViaDialog?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ViaDialog?

- **Seller:** [ViaDialog](https://www.g2.com/sellers/viadialog)
- **Year Founded:** 2012
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4bab8765a7cdc05bbc6164e4c6026dcbb32b6abec0465aaf1fb7e5365efe4d1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fviadialog%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About ViaDialog?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **omnichannel hub for customer interactions** in ViaDialog, enhancing communication efficiency and engagement.

##### Cons

- Users express concerns about **update issues** , highlighting the necessity for the product to stay current with the latest versions.

#### What Are Recent G2 Reviews of ViaDialog?

**["The 1st intelligent and codable platform for customer interactions"](https://www.g2.com/survey_responses/viadialog-review-8508190)**

**Rating:** 5.0/5.0 stars

_— Sandeep N._

[Read full review](https://www.g2.com/survey_responses/viadialog-review-8508190)

**["A reliable and constantly evolving telephony solution"](https://www.g2.com/survey_responses/viadialog-review-10685236)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/viadialog-review-10685236)

### [VPI Capture](https://www.g2.com/products/vpi-capture/reviews)

VPI Capture is a call and screen data interaction recording solution that can record your multimedia interactions with a range of network configurations, TDM and VoIP telephony enviroments, across multiple locations.

#### Who Is the Company Behind VPI Capture?

- **Seller:** [Voice Print International](https://www.g2.com/sellers/voice-print-international)
- **HQ Location:** N/A
- **Twitter:** @VPISolutions  
681 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ccde119ab253658f26bd88ec1be7af834e79b7a263074a33af7eca699aa9ce97&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoice-print-international&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

### [XorceView Dashboards](https://www.g2.com/products/xorceview-dashboards/reviews)

XorceView Dashboard combines the critical data & immediate access to summary data and drill down options to gain more detailed information

#### Who Is the Company Behind XorceView Dashboards?

- **Seller:** [Specorp](https://www.g2.com/sellers/specorp)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [XTIUM Contact Center](https://www.g2.com/products/xtium-contact-center/reviews)

Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more. We’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’. Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful. Visit our website for more information: https://www.evolveip.net/contact-center

**Average Rating:** 4.9/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate XTIUM Contact Center?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind XTIUM Contact Center?

- **Seller:** [Xtium](https://www.g2.com/sellers/xtium-367414e0-0979-4601-8508-a216e2b31350)
- **Year Founded:** 2007
- **HQ Location:** Tampa, FL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76a4312c95f7113d7d81c55d0092710c02659592fc21f7cad65b8359489f71da&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxtium%2F&secure%5Burl_type%5D=linkedin_company_website)  
463 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 40% Small

#### What Are Recent G2 Reviews of XTIUM Contact Center?

**["Evolve Call Center"](https://www.g2.com/survey_responses/xtium-contact-center-review-645477)**

**Rating:** 5.0/5.0 stars

_— DANIELLE t._

[Read full review](https://www.g2.com/survey_responses/xtium-contact-center-review-645477)

**["Great Cloud Company with fast response time"](https://www.g2.com/survey_responses/xtium-contact-center-review-686252)**

**Rating:** 4.5/5.0 stars

_— Carey H._

[Read full review](https://www.g2.com/survey_responses/xtium-contact-center-review-686252)

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[Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure)

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Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center](/categories/contact-center)

- [Contact Center AI Observability](/categories/contact-center-ai-observability)
- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)

- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Workforce Themes](/categories/contact-center-workforce/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Contact center workforce software enables companies to manage their call center employees’ schedules, activities, and performance. In businesses where call center responsiveness to incoming calls is critical, contact center workforce software helps businesses run the line of business efficiently. Contact center workforce software is used by managers of customer service call and contact centers to effectively monitor the quality of calls and manage agents’ time and learning. They can also be used by the agents themselves to self-schedule, submit time-off requests, receive feedback, and access training materials. Tools in this category are often used in conjunction with contact center infrastructure products, and can supplement other customer service-related tools like help desk and live chat products.

To qualify for inclusion in the Contact Center Workforce category, a product must:

- Forecast customer call demand
- Predict agent staffing numbers based on historical trends
- Allow for the creation and editing of agent work schedules
- Provide visibility into agents’ call volumes and performance
- Provide analytics dashboards and call recording to give managers insight into performance and quality

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