Best Contact Center Workforce Software - Page 7

Razor

Razor automatically traverses your entire IVR and provides an interactive map detailing current CX operations. With up-to-date documentation and a clear understanding of the existing configuration, users can easily identify areas for improvement and work together to design and implement changes at pace.

READi System

READi System is a utility billing software that provides the ultimate engine for regulated, de-regulated and complex billing.

rostrvm Manager

rostrvm Manager is an enterprise reporting, agent analytics and mangement application for call centers and the back office.

SWEET!

SWEET! is a call accounting software that provides you with information to make choices for your business with in-depth reporting on incoming, outgoing, and internal calls.

Tetherfi Video Solutions

Tetherfi is focused on delivering rich-media, Vision AI driven, in-app customer engagement for Sales and Service to enterprises. Hence, enabling ‘Customers’ of enterprises to connect from ‘anywhere’ on ‘any device’ at ‘any time’ Tetherfi's Multi-eXperience (MX) platform powered by Tetherfi SDK / API, enables enterprise customers to chat, video, audio, screen share & co-browse with their customers and prospects through secure mobile apps, popular messaging platforms and websites from anywhere on any device withing a single session, breaking the challenge of silos. Tetherfi's Secure & Compliance Monitoring platform provides a seamless and secure work from home experience for agents, supervisors, and other users, just like working from the office. Our modular architecture simplifies and enriches the digital customer journey in agile & cost-effective manner. Our platform delivers a consistent user experience and interface across on-premise, hosted, hybrid and pure-cloud deployments. At Tetherfi we work with some of the world’s leading banking, telecommunication and hospitality brands to accelerate their digital transformation journey. Tetherfi is one of Singapore’s fastest-growing technology and is the recipient of Frost & Sullivan’s 2019 Best Practices Award. Our customers are spread across more than 12 countries using 22Million API driven interactions every year and using 14,000 Digital Agents and 10,000+ Secure Agents.

Verint Workforce Engagement

Verizon Contact centers and CX

Verizon Unified Customer Experience (CX), built on Ciscos Hosted Collaboration Solution (HCS) provides organizations with a hosted cloud omnichannel contact center platform that helps them focus on enhancing customer experiences. It also helps improve agent productivity and enables them to seamlessly interact with customers via voice, email, chat, social and mobile.

ViaDialog

Viadialog: AI‑Powered Customer Service Platform for Omnichannel Excellence Viadialog is a sophisticated, cloud‑native customer interaction management suite powered by artificial intelligence. Designed for contact centers, customer support teams, and sales operations, it centralizes calls, emails, live chat, SMS, video, social media, and more into a unified interface—creating an efficient omnichannel customer experience viadialog.com Trusted by over 150 companies and boasting a 4.7/5 satisfaction score across 200+ reviews, Viadialog delivers both scalability and reliability 🛠️ Core Modules ViaFlow (Omnichannel): Centralizes all customer communications in a single, intuitive platform ViaSpeech (Conversational AI): Employs natural language processing to modernize voice interactions viadialog.com ViaSay / ViaBot (AI Chatbots): Deploys voice and text chatbots quickly to handle routine queries, available both in English and French ViaBrain (Analytics): Captures interaction data for sentiment analysis, transcription, and insight generation ViaLeads (Outbound Campaigns): Powers smarter, AI-augmented outbound calling ViaEngine (CCaaS API platform): Enables custom integration via APIs 🤖 AI‑Driven Enhancements Viadialog’s platform integrates AI enhancements designed to elevate agent performance and customer satisfaction: Workflows: Automated transcription, summarization, sentiment detection, and issue recognition across channels Agent Assist: Provides real-time, AI‑powered support during complex interactions Quality Monitoring: Intelligent, automated supervision to ensure consistent performance and boost sales 🤝 Who It’s For From ambitious startups to enterprise-level organizations, Viadialog is tailored to benefit: Contact centers After‑sales and support teams Sales and telemarketing units Organizations seeking to optimize costs, scale communication, or unlock AI‑driven insights 🌟 Why Choose Viadialog? Viadialog offers a robust, future‑ready customer service ecosystem: All‑in‑one platform across channels High‑impact AI modules for enhanced workflows and agent support Proven outcomes in efficiency and satisfaction Scalable, secure, compliant architecture backed by expert support

Average Rating: 5.0/5.0

Total Reviews: 2

VPI Capture

VPI Capture is a call and screen data interaction recording solution that can record your multimedia interactions with a range of network configurations, TDM and VoIP telephony enviroments, across multiple locations.

Workforce Optimization (WFO)

XorceView Dashboards

XorceView Dashboard combines the critical data & immediate access to summary data and drill down options to gain more detailed information

XTIUM Contact Center

Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more. We’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’. Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful. Visit our website for more information: https://www.evolveip.net/contact-center

Average Rating: 4.9/5.0

Total Reviews: 5

Zendesk WFM