# Razor Reviews
**Vendor:** OCCAM  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)
## About Razor
Razor automatically traverses your entire IVR and provides an interactive map detailing current CX operations. With up-to-date documentation and a clear understanding of the existing configuration, users can easily identify areas for improvement and work together to design and implement changes at pace.






- [View Razor pricing details and edition comparison](https://www.g2.com/products/occam-razor/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+19%3A20%3A26+-0500&secure%5Bsession_id%5D=afbcd869-83bb-45d4-9352-39ab91ac6ba4&secure%5Btoken%5D=3bf89e1926f63c7d8ad207dcbf9e6b84f2f16fc5b5fa1e2e55f61e749b4cbc78&format=llm_user)

## Razor Features
**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management

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