# KoolToolz Reviews
**Vendor:** Kooltoolz  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)
## About KoolToolz
cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.






- [View KoolToolz pricing details and edition comparison](https://www.g2.com/products/kooltoolz/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+09%3A50%3A49+-0500&secure%5Bsession_id%5D=de7f0fb2-ce36-412c-a25c-d618ab6631b1&secure%5Btoken%5D=3bbd8fc7d3fc640f2aac6951f2a3ec389bcb938255fe804b2a5975aabcfec1db&format=llm_user)

## KoolToolz Features
**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management

## Top KoolToolz Alternatives
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,938 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews)