# Best Contact Center Quality Assurance Software - Page 10

## How Many Contact Center Quality Assurance Software Products Does G2 Track?

**Total Products under this Category:** 168

### Category Stats (Aug 2026)

- **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** EdgeTier (+1.49%) - Among all products in this category, EdgeTier recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Contact Center Quality Assurance Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 35,400+ Authentic Reviews
- 168+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Quality Assurance Software
 ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=1173&focus%5B%5D=1173027&focus%5B%5D=88148&focus%5B%5D=9177&focus%5B%5D=4215&focus%5B%5D=130653&focus%5B%5D=5511)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, my.SQM Auto QA, evaluagent, ScorebuddyCX, Genesys Cloud CX, Hiya Connect Branded Call, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=my-sqm-auto-qa&focus%5B%5D=evaluagent&focus%5B%5D=scorebuddycx&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=hiya-connect-branded-call&focus%5B%5D=talkdesk)

**Sponsored**

### Guardz

Guardz is a unified cybersecurity platform specifically designed for Managed Service Providers (MSPs). This innovative solution consolidates essential security controls, identity threat detection and response (ITDR), endpoint protection (EDR), email security, user awareness training and phishing simulations, and Managed Detection and Response (MDR) into a single AI-native framework. The platform aims to enhance operational efficiency by streamlining security processes and providing a comprehensive approach to cybersecurity. Targeting MSPs, Guardz addresses the unique challenges these providers face in managing multiple security tools that often operate in silos. By adopting an identity-centric approach, Guardz connects various security vectors, effectively reducing the gaps that can leave organizations vulnerable. This layered and holistic view enables MSPs to respond to user risks in real time, ensuring that security measures are not only reactive but also proactive in safeguarding client environments. Key features of Guardz include its 24/7 AI and human-led Managed Detection and Response (MDR) services. The platform employs agentic AI to triage threats at machine speed, allowing for rapid identification and prioritization of potential security incidents. This automated triage process is complemented by expert analysts who validate findings, mitigate risks, and guide response actions. As a result, MSPs can offer scalable protection to their clients without the need to expand their workforce, making it a cost-effective solution for growing cybersecurity demands. Guardz stands out in the cybersecurity landscape by providing a unified platform that integrates various security functions into one cohesive system. This integration not only simplifies the management of security tools but also enhances the overall effectiveness of security measures. By leveraging AI-driven insights and human expertise, Guardz empowers MSPs to deliver robust cybersecurity solutions that adapt to the evolving threat landscape, ensuring their clients remain protected against emerging risks.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-08-09T04%3A41%3A02Z&secure%5Bdisplayable_resource_id%5D=1797&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1231537&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1231537&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%3Fpage%3D10&secure%5Btoken%5D=b47cbf625b34c1be9338c237a77b5640bf89611aa09325dc5053215d3a42e565&secure%5Burl%5D=https%3A%2F%2Fguardz.com%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dvisitwebsite&secure%5Burl_type%5D=custom_url)

### [Loopy](https://www.g2.com/products/loopy/reviews)

Loopy is a Customer Support Observability Platform that unifies your CX Ops Data, detects anomalies, and alerts the right people for timely resolution. Customer support operations, at times, feel like a black box. Teams have to deal with a sea of information juggling disparate software, spreadsheets, big data silos, and manual workflows to meet customer support demands. This results in a significant lack of clarity, which creates confusion. A solution is needed to bring transparency and illuminate the path to more efficient support, and that’s what Loopy’s all about.

#### Who Is the Company Behind Loopy?

- **Seller:** [Loopy](https://www.g2.com/sellers/loopy)
- **Year Founded:** 2022
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d56402a3436a2eb8ec1ea331394ad55c4ead126a21bc8879c6e95e17e0c4a17&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Floopy-technologies&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Mitel Workforce Optimization](https://www.g2.com/products/mitel-workforce-optimization/reviews)

Empower your employees with Mitel Workforce Optimization solutions that are proven to improve both the efficiency of your organization and the quality of your customer experience.

#### Who Is the Company Behind Mitel Workforce Optimization?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

### [MosaicVoice](https://www.g2.com/products/mosaicvoice/reviews)

MosaicVoice is an AI-powered platform designed to enhance contact center operations by providing real-time agent assistance and automated quality assurance. By integrating seamlessly with existing dialers, MosaicVoice delivers dynamic guidance during customer interactions, ensuring conversations are accurate, compliant, and empathetic. This solution accelerates agent training, simplifies complex workflows, and maintains high-quality customer experiences across various industries, including healthcare, utilities, hospitality, and business process outsourcing (BPO). Key Features and Functionality: - Real-Time Agent Guidance: Utilizes AI to understand customer intent and offers agents relevant talking points, keeping conversations on track. - Intelligent Objection Handling: Detects customer objections and provides agents with proven responses instantly, transforming challenges into opportunities. - Automated Quality Assurance: Monitors compliance in real-time, alerts managers to breaches, and guides agents with remediation plans before calls conclude. - CRM-Ready Summaries: Generates detailed call reports and transcripts automatically, with sensitive information redacted, ready for seamless CRM integration. - Powerful Analytics: Offers deep insights into call patterns, agent performance, and customer satisfaction to continuously improve operations. Primary Value and Solutions Provided: MosaicVoice addresses common challenges in contact centers by enhancing agent performance, ensuring compliance, and improving customer satisfaction. It reduces agent training time, decreases compliance violations, and lowers agent churn by empowering agents with tools they appreciate. By automating quality assurance and providing real-time guidance, MosaicVoice enables contact centers to deliver exceptional customer experiences efficiently.

#### Who Is the Company Behind MosaicVoice?

- **Seller:** [MosaicVoice](https://www.g2.com/sellers/mosaicvoice)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0abb0607f7a703462f4949c4890dd7092ef4217001da8411774f497774ceca41&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmosaicvoice&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

### [My Audition](https://www.g2.com/products/my-audition/reviews)

Audition is an AI-powered voice simulation platform built for contact centres. It runs realistic, scored phone call simulations for recruitment screening, agent training, and leadership coaching. Powered by OpenAI's Realtime API, every simulation is a live voice conversation with an AI persona that adapts in real time. Instant automated scoring across five dimensions, live coaching nudges, call recordings, and transcripts included.

#### Who Is the Company Behind My Audition?

- **Seller:** [My Audition](https://www.g2.com/sellers/my-audition)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [OneContact Gamification](https://www.g2.com/products/onecontact-gamification/reviews)

Contact centers have one of the highest staff rotation rates in the industry and one of the lowest age averages. In this scenario, creating a mechanism that motivates and promotes employee loyalty is very important. Gamification is a tool to shape behaviors, develop skills and drive outcomes – making work more appealing, motivating and fun while still trying to meet company goals. OneContact Gamification is available stand-alone via web browser or customizable mobile apps, and can be connected to OneContact WFO, OneContact CC and 3rd party software. Key Benefits 1. Boost performance and results with a healthy competitive spirit; 2.Improve engagement by making the workplace more enjoyable and fun; 3.Identify top talent for promotions and provide extra motivation for agents that are not performing so well.

#### Who Is the Company Behind OneContact Gamification?

- **Seller:** [Collab](https://www.g2.com/sellers/collab-58132644-e921-4144-be2c-a4303506daa0)
- **Year Founded:** 2003
- **HQ Location:** Lisbon, Lisbon, Portugal
- **Twitter:** @CollabPortugal  
146 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0cb9522a849e76eae874778f59d8d744b86a5f03759d3d4ad638d0561c3a6150&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcollab&secure%5Burl_type%5D=linkedin_company_website)  
110 employees on LinkedIn®

### [OnScript AI](https://www.g2.com/products/onscript-ai/reviews)

OnScript AI: The All-in-One Platform All features are included in our platform (OnStarter and up). No add-on fees. No per-seat licenses. Pillar 1: Automated Quality & Compliance The complete suite to score 100% of interactions and ensure compliance. • Automated Scorecards: A comprehensive call scoring and evaluation system, fully automated. • Compliance Shield: Monitor 100% of calls for compliance scripts, violations, and required disclosures. o Immediate Alerting: Because our AI understands tone and intent, it can trigger immediate alerts for compliance issues, incorrect information, or potential complaints, letting you protect your business in real-time. • PII and/or PHI Redaction: Automatically find and redact sensitive PII (for PCI) and/or PHI (for HIPAA). o Our Advantage: Unlike tools that fully redact transcripts (making them useless), we can selectively redact only PHI, letting you maintain PII for customer tracking and analysis. • Data Validation: Real-time data validation and compliance checking during the call. Pillar 2: Agent Performance & Coaching Tools to make agents and managers more effective, all in one place. • Conversational Coaching: AI-powered insights to identify coachable moments. We go beyond "did they say the words" and coach on how they said it—flagging sarcasm, dismissive or rushed tones, and coaching for true empathy. • Agent Trend Analysis: Track agent performance trends over time with powerful, actionable dashboards. • Shareable Reporting & Links: Instantly share performance reports in a presentable format to anyone with a secure link. (Also exportable, available in-app, or sent to your system via webhook). • Daily Digest Reports: Comprehensive daily performance summaries delivered to your inbox. Pillar 3: Deep Conversation Intelligence The true LLM-powered analytics that drive business decisions. • Disposition & Intent: Automated call categorization and a deep understanding of why the customer is calling. • Sentiment & Vocalytics: Real-time sentiment analysis, tone, and advanced voice analytics. • Key Fact Extraction: Automatically extract key facts, information, and call summaries. • Webhook & API Automation: Seamlessly integrate OnScript data into your CRM or other tools, and automatically post facts and summaries back to your customer database to reduce after-call work. Enterprise-Grade Trust & Security • Certifications: SOC 1, SOC 2, and ISO 27001 • Compliance: HIPAA and PCI compliant

#### Who Is the Company Behind OnScript AI?

- **Seller:** [OnScript AI](https://www.g2.com/sellers/onscript-ai)
- **HQ Location:** St. Petersburg, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ebe9dee12e245b346dd63d055191b54e83fd0df15a7bd428af8007032b557439&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonscript-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

### [Operata](https://www.g2.com/products/operata/reviews)

Operata is the experience management platform for cloud contact centers. Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Operata helps diagnose issues, automate actions and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's.

#### Who Is the Company Behind Operata?

- **Seller:** [Operata](https://www.g2.com/sellers/operata)
- **Year Founded:** 2017
- **HQ Location:** Denver, US
- **LinkedIn® Page:** [au.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0bbef2e5bace4f550af2692382d7976d18d7a0d2a1a6f2bd3e638852d7a22ca6&secure%5Burl%5D=https%3A%2F%2Fau.linkedin.com%2Fcompany%2Foperata&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

### [OttoQA](https://www.g2.com/products/ottoqa/reviews)

OttoQA is an AI-powered call center quality assurance platform that automates the QA scoring process. It adapts to your existing QA forms and processes, providing 95% accurate AI call scoring without per-seat licensing. OttoQA analyzes calls in under one minute (even 10-15 minute calls), delivers agent coaching insights, sentiment analysis, customer KPI predictions, and detailed call summaries. It supports QA in any language including Spanish, Mandarin, and Hindi. Features include question-level scoring, agent strengths and improvement areas identification, and the unique Redo feature that lets supervisors turn poorly executed calls into training opportunities. Pricing is based on call volume with month-to-month flexibility and no long-term contracts.

#### Who Is the Company Behind OttoQA?

- **Seller:** [OttoQA](https://www.g2.com/sellers/ottoqa)
- **Year Founded:** 2023
- **HQ Location:** Erie, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=773f18bdccf0de31be7c1ac579b88025efe43c21a880a7beb35e1fd154f502d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fottoqa%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Performline](https://www.g2.com/products/performline/reviews)

PerformLine is a marketing compliance software for financial institutions that automates pre-publication review, omni-channel monitoring (web, social, email, voice, chat), AI Response monitoring and risk mitigation. Proprietary rulebooks flag AI-washing, missing disclosures, and regulatory violations aligned with federal and state regulators (such as CFPB, NY DFS, State AGs, and FTC requirements; UDAAP, TILA, Reg Z, and more). Cut manual review time, ensure brand safety, and discover unknown affiliate content across all consumer touchpoints with scalable marketing compliance technology.

#### Who Is the Company Behind Performline?

- **Seller:** [PerformLine](https://www.g2.com/sellers/performline)
- **Year Founded:** 2007
- **HQ Location:** Morristown, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c5c31b6d73c9d8b363c669de5fcd55b0db498688055f50718a9496a538eac38&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fperformline-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
85 employees on LinkedIn®

### [Proponisi](https://www.g2.com/products/proponisi/reviews)

Proponisi is a Contact Center Intelligence platform that turns customer conversations into measurable outcomes. By analyzing 100% of interactions across calls, chats, and feedback channels, Proponisi uncovers key insights, automates coaching and training, and equips agents with real-time knowledge to perform at their best. The platform also helps reduce call volume, lower operating costs, and eliminate inefficiencies—driving better customer experiences and more scalable, cost-effective contact center operations.

#### Who Is the Company Behind Proponisi?

- **Seller:** [Proponisi](https://www.g2.com/sellers/proponisi)
- **Year Founded:** 2015
- **HQ Location:** Dallas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3beceede548459d81cd3f7e5e43cb4a28ff22b3344a44bd67783435343d7585f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproponisi%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [PulseAI360](https://www.g2.com/products/pulseai360/reviews)

PulseAI360 is an AI-powered contact center platform developed by Trellissoft Inc. that is designed to transform quality assurance, agent coaching, and compliance management in modern contact centers, especially for BPOs, MSPs, and large-scale operations.

#### Who Is the Company Behind PulseAI360?

- **Seller:** [Trellissoft](https://www.g2.com/sellers/trellissoft-96fa1f54-a317-407c-97af-5200759c1524)
- **HQ Location:** San Jose, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7341107dc9034922a9502e4fc6adcefbc79686f99c77244edf85a857c8bd5e3d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrellissoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
153 employees on LinkedIn®

### [PumpCX](https://www.g2.com/products/pumpcx/reviews)

PumpCX was founded in 2013 to help organisations with automated, continuous testing and quality assurance systems for contact centres. Our origin moment was triggered watching a valuable customer struggle to execute their transformation project. They needed to perform regression testing, load testing, and operate a large dynamic platform that is in a state of agile flux in a safe and secure way, their existing toolset did not enable this.

#### Who Is the Company Behind PumpCX?

- **Seller:** [PumpCX](https://www.g2.com/sellers/pumpcx)
- **Year Founded:** 2013
- **HQ Location:** Stanmore, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d004b45fa3d811e2854a319eef893d97a7036060f54fb3e3cbbc41013367c3dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpump-cx&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Qualiteam.ai](https://www.g2.com/products/qualiteam-ai/reviews)

Qualiteam.ai is an AI-driven platform that helps companies monitor and improve the quality of customer communication. Instead of manually reviewing a small sample of conversations, Qualiteam analyzes 100% of interactions and evaluates them based on custom quality standards. With Qualiteam, you can track how well your team communicates key business initiatives at scale — from promotions and upsells to retention efforts and policy updates.

#### Who Is the Company Behind Qualiteam.ai?

- **Seller:** [Qualiteam](https://www.g2.com/sellers/qualiteam)
- **Year Founded:** 2025
- **HQ Location:** Barcelona, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b01882da5da28966713f0bd91b1b5fddc2019f75e2c2cd0fd041af7b95f4fc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqualiteam-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [QualityDesk](https://www.g2.com/products/qualitydesk/reviews)

QualityDesk is a quality assurance and coaching leadership tool for any organization that wants to do continues quality assurance in their sales and/or customer services and/or wants to manage their coaching leadership process. Typically replacing spreadsheets and word documents. Works well with any HR software and most contact center software, but doesn't need them in order to work. Features: - Scorecard builder. - Dimension builder. - Coaching form builder, for example, one-to-ones, coaching sessions, etc. - Calendar invites with the coaching forms. - You can build all the forms as you like and modify them as you please. - No limits in forms or dimensions. - Automatic data deletion for GDPR. - Multiple reports in real-time, automatic email reports. - API. - Azure AD SSO. - Integrations to contact center softwares. - Integrations to survey tools. - Integrations to HR Systems. QualityDesk's user NPS is 88. Results, our customers have had using QualityDesk: - 30% increase in additional sales in customer service. - 15 points better NPS. - 19% increase in agent effectiveness. - 50% faster training of new agents. - 25% increase in order confirmations in telesales

#### Who Is the Company Behind QualityDesk?

- **Seller:** [QualityDesk](https://www.g2.com/sellers/qualitydesk)
- **Year Founded:** 2017
- **HQ Location:** Tampere, FI
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90669e6727fc744512241f95c51b62b5dad514edff324797d6a69e5aae4db776&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqualitydesk-nordics&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Quality Hub](https://www.g2.com/products/quality-hub/reviews)

Quality Hub is a New Zealand-based software development company specializing in delivering comprehensive quality management systems tailored to organizations of all sizes and industries. Established in 2009, Quality Hub has built a reputation for implementing robust, secure, and user-friendly solutions, particularly within the health sector, where stringent quality control is essential for patient safety. Key Features and Functionality: - Comprehensive Quality Management Systems: Offers a full suite of systems designed to support successful quality management across various organizational needs. - Robust and Secure Solutions: Develops systems that are both secure and reliable, ensuring the integrity and confidentiality of quality management processes. - User-Friendly Interfaces: Focuses on creating intuitive and accessible systems to enhance user experience and facilitate seamless integration into existing workflows. Primary Value and Problem Solved: Quality Hub addresses the critical need for effective quality management by providing tailored software solutions that enhance operational efficiency and ensure compliance with industry standards. By offering secure, user-friendly systems, Quality Hub empowers organizations to maintain high-quality standards, particularly in sectors where quality control is paramount, such as healthcare. This approach not only mitigates risks but also fosters a culture of continuous improvement and excellence within organizations.

#### Who Is the Company Behind Quality Hub?

- **Seller:** [Quality Hub](https://www.g2.com/sellers/quality-hub)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center](/categories/contact-center)

- [Contact Center AI Observability](/categories/contact-center-ai-observability)
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 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Contact center quality assurance software is designed to help businesses evaluate the performance of their customer service operations. For call centers and customer service teams, quality assurance (QA) is an essential process for improving customer satisfaction and employee engagement. Contact center quality assurance software is primarily used by customer service managers to assess agent performance, provide timely feedback to employees, and increase department productivity. Contact center quality assurance software can be integrated with other sales or customer service tools such as [CRM software](https://www.g2.com/categories/crm) or [help desk software](https://www.g2.com/categories/help-desk), but many also offer the option to be used as a standalone product.

While many companies offer contact center quality assurance solutions as a standalone product, there are a few who offer an all-in-one solution in which quality assurance is provided as an additional feature along with the product’s core offering.

To qualify for inclusion in the Contact Center Quality Assurance category, a product must:

- Facilitate the creation and customization of scorecards for evaluating customer interactions
- Offer tools for delivering personalized feedback or coaching sessions to agents
- Provide analytics that give insight into team and agent performance
- Integrate with other customer service or CRM software
- Be specifically intended for use within a call center environment

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