---
title: Lens Reviews
meta_title: 'Lens Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Lens works for a business like yours.
date_modified: '2026-04-02'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Lens Reviews
**Vendor:** Tekvision  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
## About Lens
Automated CX Assurance Testing that enables you to focus on what matters most—your customers. Lens 5.0 is designed to deliver detailed, actionable insights into the health and performance of your contact center environment to quickly identify and resolve problem areas to achieve and maintain outstanding customer experience.






- [View Lens pricing details and edition comparison](https://www.g2.com/products/tekvision-lens/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-04+11%3A47%3A20+-0500&secure%5Bsession_id%5D=0df25fee-5003-4d88-8a63-74a21386b4fc&secure%5Btoken%5D=abd108b410d0fa31bda92fedd7e1a12a8e7ffdeb08148637cae966d9f705d5e0&format=llm_user)

## Lens Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Performance**
- Third-Party Integrations
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

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