The Top 20 Contact Center Operations Software

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The Top 20 Contact Center Operations Software
G2 Satisfaction Score
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99
Overall Satisfaction Score
99
Satisfaction
Ease of Use
Avg 91%
97%
Meets Requirements
Avg 91%
95%
Ease of Doing Business With
Avg 91%
96%
Setup and Support
Ease of Setup
Avg 88%
98%
Quality of Support
Avg 90%
96%
Ease of Admin
Avg 89%
95%
Top Industries Represented
Consumer Services
108
Food & Beverages
35
Telecommunications
28
Outsourcing/Offshoring
26
Overall Satisfaction Score
95
Satisfaction
Ease of Use
Avg 91%
92%
Meets Requirements
Avg 91%
90%
Ease of Doing Business With
Avg 91%
90%
Setup and Support
Ease of Setup
Avg 88%
88%
Quality of Support
Avg 90%
89%
Ease of Admin
Avg 89%
90%
Top Industries Represented
Computer Software
75
Information Technology and Services
58
Consumer Services
58
Financial Services
57
Overall Satisfaction Score
89
Satisfaction
Ease of Use
Avg 91%
98%
Meets Requirements
Avg 91%
98%
Ease of Doing Business With
Avg 91%
100%
Setup and Support
Ease of Setup
Avg 88%
96%
Quality of Support
Avg 90%
99%
Ease of Admin
Avg 89%
99%
Top Industries Represented
Marketing and Advertising
10
Management Consulting
6
Computer Software
5
Financial Services
3
Overall Satisfaction Score
89
Satisfaction
Ease of Use
Avg 91%
93%
Meets Requirements
Avg 91%
93%
Ease of Doing Business With
Avg 91%
98%
Setup and Support
Ease of Setup
Avg 88%
91%
Quality of Support
Avg 90%
96%
Ease of Admin
Avg 89%
93%
Top Industries Represented
Consumer Services
13
Computer Software
12
Information Technology and Services
11
Real Estate
7
Overall Satisfaction Score
89
Satisfaction
Ease of Use
Avg 91%
88%
Meets Requirements
Avg 91%
88%
Ease of Doing Business With
Avg 91%
84%
Setup and Support
Ease of Setup
Avg 88%
81%
Quality of Support
Avg 90%
84%
Ease of Admin
Avg 89%
85%
Top Industries Represented
Information Technology and Services
60
Consumer Services
58
Financial Services
40
Insurance
40
Overall Satisfaction Score
88
Satisfaction
Ease of Use
Avg 91%
89%
Meets Requirements
Avg 91%
86%
Ease of Doing Business With
Avg 91%
85%
Setup and Support
Ease of Setup
Avg 88%
84%
Quality of Support
Avg 90%
79%
Ease of Admin
Avg 89%
85%
Top Industries Represented
Financial Services
46
Insurance
26
Information Technology and Services
25
Accounting
19
Overall Satisfaction Score
88
Satisfaction
Ease of Use
Avg 91%
92%
Meets Requirements
Avg 91%
89%
Ease of Doing Business With
Avg 91%
91%
Setup and Support
Ease of Setup
Avg 88%
92%
Quality of Support
Avg 90%
91%
Ease of Admin
Avg 89%
92%
Top Industries Represented
Information Technology and Services
19
Marketing and Advertising
14
Computer Software
10
Internet
9
Overall Satisfaction Score
86
Satisfaction
Ease of Use
Avg 91%
92%
Meets Requirements
Avg 91%
88%
Ease of Doing Business With
Avg 91%
85%
Setup and Support
Ease of Setup
Avg 88%
89%
Quality of Support
Avg 90%
87%
Ease of Admin
Avg 89%
88%
Top Industries Represented
Computer Software
31
Information Technology and Services
23
Internet
16
Financial Services
14
#9
3CX
84
Overall Satisfaction Score
84
Satisfaction
Ease of Use
Avg 91%
93%
Meets Requirements
Avg 91%
92%
Ease of Doing Business With
Avg 91%
89%
Setup and Support
Ease of Setup
Avg 88%
91%
Quality of Support
Avg 90%
84%
Ease of Admin
Avg 89%
91%
Top Industries Represented
Information Technology and Services
22
Hospital & Health Care
15
Financial Services
13
Telecommunications
13
83
Overall Satisfaction Score
83
Satisfaction
Ease of Use
Avg 91%
95%
Meets Requirements
Avg 91%
95%
Ease of Doing Business With
Avg 91%
97%
Setup and Support
Ease of Setup
Avg 88%
94%
Quality of Support
Avg 90%
97%
Ease of Admin
Avg 89%
95%
Top Industries Represented
Financial Services
12
Real Estate
6
Information Technology and Services
6
Computer Software
5
#11
Dixa
83
Overall Satisfaction Score
83
Satisfaction
Ease of Use
Avg 91%
90%
Meets Requirements
Avg 91%
87%
Ease of Doing Business With
Avg 91%
93%
Setup and Support
Ease of Setup
Avg 88%
89%
Quality of Support
Avg 90%
91%
Ease of Admin
Avg 89%
91%
Top Industries Represented
Retail
22
Leisure, Travel & Tourism
13
Consumer Goods
12
Sporting Goods
11
Overall Satisfaction Score
78
Satisfaction
Ease of Use
Avg 91%
96%
Meets Requirements
Avg 91%
92%
Ease of Doing Business With
Avg 91%
95%
Setup and Support
Ease of Setup
Avg 88%
90%
Quality of Support
Avg 90%
93%
Ease of Admin
Avg 89%
89%
Top Industries Represented
Information Technology and Services
5
Computer Software
5
Leisure, Travel & Tourism
3
Construction
2
Overall Satisfaction Score
78
Satisfaction
Ease of Use
Avg 91%
84%
Meets Requirements
Avg 91%
89%
Ease of Doing Business With
Avg 91%
86%
Setup and Support
Ease of Setup
Avg 88%
72%
Quality of Support
Avg 90%
83%
Ease of Admin
Avg 89%
78%
Top Industries Represented
Banking
52
Telecommunications
42
Financial Services
42
Insurance
38
Overall Satisfaction Score
77
Satisfaction
Ease of Use
Avg 91%
92%
Meets Requirements
Avg 91%
95%
Ease of Doing Business With
Avg 91%
97%
Setup and Support
Ease of Setup
Avg 88%
87%
Quality of Support
Avg 90%
94%
Ease of Admin
Avg 89%
92%
Top Industries Represented
Hospital & Health Care
8
Health, Wellness and Fitness
7
Construction
6
Marketing and Advertising
5
Overall Satisfaction Score
74
Satisfaction
Ease of Use
Avg 91%
91%
Meets Requirements
Avg 91%
89%
Ease of Doing Business With
Avg 91%
89%
Setup and Support
Ease of Setup
Avg 88%
86%
Quality of Support
Avg 90%
87%
Ease of Admin
Avg 89%
88%
Top Industries Represented
Marketing and Advertising
73
Real Estate
20
Internet
13
Hospital & Health Care
8
Overall Satisfaction Score
74
Satisfaction
Ease of Use
Avg 91%
95%
Meets Requirements
Avg 91%
94%
Ease of Doing Business With
Avg 91%
91%
Setup and Support
Ease of Setup
Avg 88%
100%
Quality of Support
Avg 90%
99%
Ease of Admin
Avg 89%
98%
Top Industries Represented
Telecommunications
4
Retail
4
Financial Services
2
Logistics and Supply Chain
2
Overall Satisfaction Score
70
Satisfaction
Ease of Use
Avg 91%
87%
Meets Requirements
Avg 91%
88%
Ease of Doing Business With
Avg 91%
81%
Setup and Support
Ease of Setup
Avg 88%
77%
Quality of Support
Avg 90%
81%
Ease of Admin
Avg 89%
82%
Top Industries Represented
Financial Services
35
Insurance
26
Hospital & Health Care
22
Telecommunications
14
Overall Satisfaction Score
70
Satisfaction
Ease of Use
Avg 91%
89%
Meets Requirements
Avg 91%
88%
Ease of Doing Business With
Avg 91%
89%
Setup and Support
Ease of Setup
Avg 88%
85%
Quality of Support
Avg 90%
87%
Ease of Admin
Avg 89%
89%
Top Industries Represented
Information Technology and Services
9
Computer Software
8
Consumer Services
5
Financial Services
5
Overall Satisfaction Score
68
Satisfaction
Ease of Use
Avg 91%
90%
Meets Requirements
Avg 91%
90%
Ease of Doing Business With
Avg 91%
95%
Setup and Support
Ease of Setup
Avg 88%
84%
Quality of Support
Avg 90%
91%
Ease of Admin
Avg 89%
82%
Top Industries Represented
Financial Services
8
Outsourcing/Offshoring
6
Banking
5
Telecommunications
5
67
Overall Satisfaction Score
67
Satisfaction
Ease of Use
Avg 91%
87%
Meets Requirements
Avg 91%
86%
Ease of Doing Business With
Avg 91%
91%
Setup and Support
Ease of Setup
Avg 88%
81%
Quality of Support
Avg 90%
84%
Ease of Admin
Avg 89%
84%
Top Industries Represented
Information Technology and Services
16
Insurance
15
Consumer Services
13
Financial Services
12