Best Complaint Management Software - Page 4

Complaints Management

Complyr

Complyr is complaint management software designed to help regulated teams organise, track, and resolve complaints efficiently, meeting FCA and customer expectations.

Confide Platform

The Confide Platform offers a complete GRC workflow and case management system that consolidates whistleblowing, grievances, fraud investigations, third-party risk assessments, customer complaints, and more in one intuitive interface. The platform is built on 4 core principles: ⓵ Receive: Instantly initiate risk and compliance workflows. ⓶ Manage: All the tools you need in one place for any investigation or workflow ⓷ Resolve: Complete cases with audit-ready case and task management ⓸ Comply: Ensure and demonstrate regulatory adherence in real-time Get up and running in hours with pre-built templates and automated workflows. Perfect for enterprises seeking consolidation or startups building their first compliance program

Average Rating: 4.8/5.0

Total Reviews: 2

ConSol CM/Complaint

Customer Complaint Management Software

Customer Complaint Management Software

dls | complaint

Emson

Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to different people. They can also have costs recorded and approved against any type of case. Log and track complaints, leads or incidents; assign actions and costs; analyse what causes complaints. Emson provides a full operational view of your customer interactions and the actions taken to resolve them. A free tier exists for small companies and start ups to use as a basic shared inbox system. This could be used as a help desk or a way to respond to customers contacting you via the embedded contact form. Simplified setup, no need for a degree or training course in how to configure.

ExclusionSentry

ExclusionSentry is healthcare compliance software that performs monthly exclusion screening against federal and state databases to identify individuals on exclusion, debarment, and termination lists. The platform screens rosters against 28 sources, including OIG LEIE, SAM.gov, and 26 state-specific databases. It accepts CSV roster uploads with column mapping and row-level validation for accuracy. Matching uses name, date of birth, NPI, and license numbers while rejecting uploads with Social Security numbers to protect sensitive data. Each screening generates a timestamped audit PDF documenting source versions, checksums, and match resolutions with side-by-side evidence. The PDF includes a notice if any source was outdated and a SHA-256 hash for verification. The software ensures all potential matches remain visible for manual review. A live status board tracks source freshness with daily updates.

FeedSolve

FeedSolve is external stakeholder feedback and complaint resolution software for SMEs and enterprises. It centralizes feedback from customers, suppliers, partners, and communities in one platform - replacing scattered emails and spreadsheets with a structured workflow. Teams can log complaints, assign them to the right person, track resolution progress, and close the feedback loop with documented responses. FeedSolve is designed for operations managers, quality teams, compliance officers, and business owners who need an audit-ready complaint trail without complex enterprise software.

Frontizo

Frontizo – Complaint management software and APP allows you to track and manage customer complaints, follow-up actions, customer feedback and MIS using cloud and app Complaint management is the process of handling, managing, responding to and reporting customer complaints. Frontizo ensure companies have comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations. This process requires a streamlined approach and constant monitoring to ensure end-to-end management of complaints, faster resolutions & continuous improvement. Frontizo empowered manufacturers and service providers.

GP Complaints

HaloCSM

HaloCSM is a type of customer service software that helps support teams manage, track and resolve customer enquiries across multiple communication channels from a single system. It is developed by Halo Service Solutions, a software company headquartered in the United Kingdom, and is used by organisations that support external customers rather than internal employees. Customer service software, also referred to as help desk software or customer support ticketing software, centralises incoming customer contact into a shared queue so that agents can respond consistently and managers can measure service performance. HaloCSM is commonly adopted by B2B software companies, financial services firms, retailers, universities, healthcare providers and public sector organisations. Most implementations replace a shared email inbox, a legacy help desk tool, or several separate point solutions used across different channels. Core capabilities of HaloCSM include: Omnichannel ticketing. Email, live chat, telephone, WhatsApp, social media and web forms feed into a single queue, with a unified customer history available to every agent regardless of the channel used. Customer self service. A brandable customer portal provides a knowledge base, ticket logging and ticket tracking, with AI powered search that allows customers to resolve common questions without contacting an agent. AI agents and automation. AI agents resolve routine enquiries end to end, and assistive features cover response drafting, conversation summarisation, sentiment analysis and automated ticket categorisation. Workflow and SLA management. A configurable workflow engine handles routing, escalation, approvals, custom fields and service level agreement tracking, and is configured by the customer's own team rather than through vendor professional services. Reporting and analytics. Dashboards and reports cover CSAT, first contact resolution, response and resolution times, agent performance, channel volume and open ticket backlog. HaloCSM is available as a cloud hosted service or installed on the customer's own infrastructure. Cloud hosting is offered with data residency options including the United Kingdom, United States, European Union and Australia. Licensing is per agent, with functionality included in the licence rather than divided across pricing tiers, and AI resolution is included rather than charged as a separate per resolution fee. Points of difference prospective buyers commonly evaluate: Internal IT support and external customer service can run on one platform, as HaloCSM shares an underlying platform with HaloITSM, HaloPSA and HaloCRM. Self hosted deployment is supported alongside cloud AI usage is not metered per resolution Configuration does not require paid professional services HaloCSM integrates with Microsoft 365, Microsoft Entra ID, Microsoft Teams, Salesforce, Slack, common telephony platforms and single sign on providers, and provides a REST API for custom integration.

HealthTech Alpha

HealthTech Alpha by Galen Growth(https://www.galengrowth.com) is a leading digital health intelligence platform that helps healthcare organizations, investors, pharmaceutical companies, insurers, and innovation teams identify, evaluate, and engage with the global HealthTech ecosystem. Built on one of the industry’s most comprehensive digital health datasets, HealthTech Alpha delivers actionable market intelligence, startup discovery, competitive benchmarking, and strategic insights across thousands of digital health companies worldwide. The platform enables organizations to accelerate innovation scouting, partnership development, investment analysis, and market research through a combination of advanced analytics, curated intelligence, and proprietary HealthTech taxonomy frameworks. Users can explore emerging trends, monitor market movements, analyze categories and competitors, and identify high-potential digital health ventures aligned with their strategic priorities. HealthTech Alpha supports a wide range of use cases, including corporate innovation, venture capital and private equity due diligence, ecosystem mapping, partnership sourcing, M&A screening, and strategic planning. The platform empowers teams to move faster, reduce research overhead, and make more informed decisions with reliable and continuously updated HealthTech data. Available as an API, MCP deployment, or subscription-based platform, HealthTech Alpha offers flexible access models tailored to enterprise and professional users. Enterprise subscriptions support multi-user collaboration and scalable deployment across organizations, while Pro subscriptions provide streamlined access for individual professionals and smaller teams. All subscriptions are structured as annual plans customized to each client’s business objectives and operational requirements. Key capabilities include: * Global HealthTech startup and company database * Advanced search, filtering, and benchmarking tools * Market landscape and category analysis * Trend tracking and innovation monitoring * Partnership and investment opportunity identification * Competitive intelligence and strategic reporting * API integrations for workflow and data infrastructure connectivity * Curated insights from digital health specialists and analysts HealthTech Alpha helps organizations build stronger innovation pipelines, improve organizational readiness for digital transformation, and gain a 360-degree view of the rapidly evolving HealthTech landscape. By combining deep industry expertise with scalable data intelligence, the platform enables clients to identify opportunities earlier, mitigate market noise, and create meaningful competitive advantage in digital health.

HelpDesk

HelpDesk.com is the ticketing capability inside Text.com, the customer service platform. Support teams use it to manage tickets from email, live chat, Messenger, and SMS in one queue, with automation and AI handling the repetitive work. Teams receive customer messages across channels, assign them to the right agent or team, track progress against SLAs, and close cases inside a shared inbox. A conversation that starts on Messenger and continues over email stays a single thread, so agents work from full context rather than fragmented records. HelpDesk.com is used by small businesses, mid-market teams, and enterprises across ecommerce, SaaS, IT, HR, travel, and property management. HelpDesk.com integrates with LiveChat, ChatBot.com, Shopify, Salesforce, HubSpot, WordPress, and Webflow through Workflows in the Playbook. Webhooks and an open API extend connectivity to any other tool in a customer's stack. Free migration from other ticketing systems is available, with the vendor covering costs where possible. Key features: AI Agent resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context. Reply suggestions, ticket summaries, and text enhancements help agents draft accurate responses, understand ticket status at a glance, and adjust tone for the customer. Language detection and tag suggestions automatically route tickets to the right agent and keep queues organized. Workflows and automation rules handle routing, SLA escalation, follow-ups, and repetitive tasks without code. Collaboration tools including private notes, collision detection, shared views, custom fields, and role-based permissions support teams from a handful of agents to large multi-region operations. Reporting covers response times, resolution rates, and agent workload. Teams handle up to 60% quicker response time with automation and AI. The platform is browser-based with desktop apps for Mac and Windows. HelpDesk.com is SOC 2, GDPR, and PCI DSS (SAQ A) compliant, with encryption, secure connections, role-based access, anti-spam protection, and audit logs. Customer support is available 24/7/365.

Average Rating: 4.6/5.0

Total Reviews: 34