---
title: Cention Contact Center Reviews
meta_title: 'Cention Contact Center Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Cention Contact Center works for a business like yours.
date_modified: '2025-04-02'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Cention Contact Center Reviews
**Vendor:** Cention  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)
## About Cention Contact Center
Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration feature • get full statistic coverage with our Reports module






- [View Cention Contact Center pricing details and edition comparison](https://www.g2.com/products/cention-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-21+12%3A18%3A35+-0500&secure%5Bsession_id%5D=aba6d99e-1ba4-420b-ac3b-cb9f802c5a67&secure%5Btoken%5D=cd24978b4c4d15495dcd6dfec7496f78989ca2fbac4c4c3e60451c618b0ea3ad&format=llm_user)

## Cention Contact Center Features
**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management

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