Best Enterprise Chatbots Software - Page 3

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 782

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Kaily.ai (+3.48%) - Among all products in this category, Kaily.ai recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 80,800+ Authentic Reviews
  • 782+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Genesys Cloud CX, Zendesk for Customer Service, Birdeye, Kore.AI, Paylocity, Fin, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=birdeye&focus%5B%5D=kore-ai&focus%5B%5D=paylocity&focus%5B%5D=fin&focus%5B%5D=talkdesk&segment=enterprise)

Sense

Sense is a type of AI-powered talent engagement solution designed to help organizations streamline their recruitment processes while enhancing the candidate experience. By integrating advanced technology with user-friendly features, Sense addresses the complexities of talent acquisition, making it easier for recruiters to connect with potential candidates and manage their hiring workflows efficiently. The target audience for Sense includes HR professionals, recruiters, and talent acquisition teams across various industries. Organizations seeking to improve their recruitment strategies and engage candidates more effectively can benefit from the platform's comprehensive capabilities. Sense is particularly useful for companies that prioritize personalized communication and aim to create a seamless experience for candidates throughout the hiring journey. By leveraging AI-driven insights, organizations can make informed decisions that lead to better hiring outcomes. Key features of Sense include Recruiting Automation, which helps streamline repetitive tasks, allowing recruiters to focus on strategic initiatives. The Talent CRM enables organizations to manage candidate relationships effectively, while customizable Career Sites provide a platform for showcasing company culture and job opportunities. Additionally, Campaigns allow for targeted outreach, and Candidate Scoring & Matching ensures that the most suitable candidates are prioritized based on their qualifications and fit for the role. The AI Chatbot and Text Messaging features facilitate real-time communication, enhancing engagement and responsiveness. Interview Scheduling and Referrals further simplify the recruitment process, making it easier to coordinate interviews and tap into existing employee networks for potential candidates. By combining these features, Sense not only enhances recruiter efficiency but also fosters a more engaging and personalized experience for candidates. The platform's ability to integrate multiple communication channels ensures that candidates receive timely updates and support throughout the hiring process. This holistic approach to talent engagement distinguishes Sense in the competitive landscape of recruitment solutions, making it a valuable tool for organizations aiming to attract and retain top talent.

Average Rating: 4.5/5.0

Total Reviews: 557

How Do G2 Users Rate Sense?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Control: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Sense?

  • Seller: Sense
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, US
  • Twitter: @Sense_HQ
    967 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    482 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Recruiter, Branch Manager
  • Top Industries: Staffing and Recruiting, Hospital & Health Care
  • Company Size: 55% Medium, 32% Small

What Do G2 Reviewers Say About Sense?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Sense, enhancing communication efficiency and streamlining outreach effortlessly.
  • Users rave about the automation features of Sense, significantly enhancing communication and saving valuable time.
  • Users appreciate the easy integration of Sense with ATS, enhancing communication and candidate engagement effectively.
  • Users value the efficient communication of Sense, enabling streamlined outreach and stronger candidate engagement.
  • Users appreciate the easy integrations of Sense, enhancing communication and efficiency in the recruitment process.
Cons
  • Users often experience messaging issues with Sense, facing glitches and difficulties in searching for profiles effectively.
  • Users experience glitches like slow loading and occasional freezing, requiring extra effort to ensure smooth operation.
  • Users experience occasional slow loading times with Sense, impacting usability during large campaigns and bulk messaging.
  • Users experience slow performance with Sense, as it can lag or freeze during tasks, impacting usability.
  • Users often experience slow processing with Sense, causing frustration during large campaigns and bulk messaging tasks.

What Are Recent G2 Reviews of Sense?

What Are G2 Users Discussing About Sense?

Verint CX Automation

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

Average Rating: 4.3/5.0

Total Reviews: 47

How Do G2 Users Rate Verint CX Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)

Who Is the Company Behind Verint CX Automation?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Large, 38% Medium

What Do G2 Reviewers Say About Verint CX Automation?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy-to-use AI technology of Verint CX Automation, enhancing efficiency with actionable insights and reporting.
  • Users find Verint CX Automation to be user-friendly, simplifying customer experience and reporting for both members and employees.
  • Users appreciate the easy-to-use and innovative features of Verint CX Automation, enhancing operations and customer experience.
  • Users appreciate the seamless integrations offered by Verint CX Automation, enhancing functionality and user experience.
  • Users value the customizability of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.
Cons
  • Users experience a notable learning curve with Verint CX Automation, which can complicate initial administration efforts.
  • Users find the complexity of Verint CX Automation can be cumbersome and challenging to integrate with existing tools.
  • Users often experience integration issues when connecting Verint CX Automation with existing systems, impacting overall effectiveness.
  • Users note the transcription accuracy issues with Verint CX Automation, which impacts effective communication in their operations.
  • Users face difficult implementation, struggling with high costs and challenges in integrating legacy systems with Verint CX Automation.

What Are Recent G2 Reviews of Verint CX Automation?

Zendesk for Employee Service

Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace.

Average Rating: 4.5/5.0

Total Reviews: 114

How Do G2 Users Rate Zendesk for Employee Service?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
  • Control: 9.5/10 (Category avg: 8.7/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 9.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Zendesk for Employee Service?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Zendesk for Employee Service?

AI-generated summary from verified user reviews

Pros
  • Users value the quick access to company knowledge with Unleash, enhancing efficiency and team synchronization.
  • Users value the time-saving capabilities of Zendesk for Employee Service, significantly enhancing team efficiency and productivity.
  • Users value the AI-powered search capabilities of Zendesk for Employee Service, significantly enhancing support efficiency and collaboration.
  • Users appreciate the easy integrations of Zendesk for Employee Service, quickly getting up and running with excellent support.
  • Users appreciate the smooth integration process of Zendesk for Employee Service, enabling quick deployment and enhanced productivity.
Cons
  • Users find the AI limitations of Zendesk frustrating, with subpar code generation and transparency issues regarding algorithms.
  • Users note the limited features of Zendesk for Employee Service, lacking advanced options for complex needs.
  • Users find the limited options in Zendesk for Employee Service restricts advanced functionality and customization.
  • Users find the missing features in Zendesk for Employee Service limit its functionality for more complex needs.
  • Users experience slow loading times for complex information retrieval, impacting the overall efficiency of the platform.

What Are Recent G2 Reviews of Zendesk for Employee Service?

What Are G2 Users Discussing About Zendesk for Employee Service?

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CommBox

CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation.

Average Rating: 4.7/5.0

Total Reviews: 48

How Do G2 Users Rate CommBox?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Control: 9.7/10 (Category avg: 8.7/10)
  • Analytics: 9.2/10 (Category avg: 8.5/10)
  • Collection of information: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind CommBox?

  • Seller: CommBox
  • Year Founded: 2013
  • HQ Location: Glil-Yam, Hasharon
  • LinkedIn® Page: www.linkedin.com
    112 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 40% Medium, 36% Small

What Do G2 Reviewers Say About CommBox?

AI-generated summary from verified user reviews

Pros
  • Users value CommBox for its ease of use, enabling efficient communication without needing technical expertise.
  • Users appreciate the centralized communication hub in CommBox, enhancing efficiency and responsiveness across multiple channels.
  • Users value the automation capabilities of CommBox, enhancing efficiency and customer engagement across multiple channels seamlessly.
  • Users highlight the efficiency of CommBox, significantly improving responsiveness and streamlining customer communications.
  • Users appreciate the ease of communication with CommBox, benefiting from its intuitive and adaptable platform.
Cons
  • Users find the complex platform requires assistance from CommBox’s team, limiting self-service capabilities.
  • Users face frequent delays due to unresolved bugs in CommBox, affecting their overall experience and efficiency.
  • Users struggle with a complex sign-up process and encounter multiple bugs that disrupt their experience with CommBox.
  • Users report encountering multiple bugs in CommBox that complicate usage and require frequent support interactions.
  • Users find the sign-up process overly complex, creating challenges in effectively engaging with CommBox.

What Are Recent G2 Reviews of CommBox?

What Are G2 Users Discussing About CommBox?

Botpress

Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes.

Average Rating: 4.5/5.0

Total Reviews: 423

How Do G2 Users Rate Botpress?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.2/10)
  • Control: 8.2/10 (Category avg: 8.7/10)
  • Analytics: 7.8/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Botpress?

  • Seller: Botpress
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Quebec, QC
  • Twitter: @getbotpress
    2,651 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    84 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 15% Medium

What Do G2 Reviewers Say About Botpress?

AI-generated summary from verified user reviews

Pros
  • Users praise Botpress for its ease of use, enabling quick chatbot creation without coding expertise.
  • Users value the workflow flexibility of Botpress, enabling rapid development and integration of sophisticated chatbots.
  • Users value the seamless integrations with tools like WhatsApp and Slack, enhancing adaptability and user experience.
  • Users commend the easy integrations of Botpress, enhancing adaptability and simplifying the chatbot implementation process.
  • Users love the intuitive interface of Botpress, making chatbot creation easy for both technical and non-technical users.
Cons
  • Users face a steep learning curve with Botpress due to complex access and insufficient troubleshooting guides.
  • Users find the limited features of Botpress hinder effective conversation management and user detail handling.
  • Users find the missing features in Botpress frustrating, particularly in managing conversations and user details efficiently.
  • Users often face a steep learning curve with Botpress, particularly when customizing features beyond the basic setup.
  • Users find the poor documentation frustrating, leading to confusion and wasted time troubleshooting issues with Botpress.

What Are Recent G2 Reviews of Botpress?

What Are G2 Users Discussing About Botpress?

Yoizen Omnichannel CX Platform

Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, Mercado Libre, and more! By using our technology to integrate and automate customer communications, you will: • optimize your agents’ time • reduce operating costs • improve customer experience • increase customer satisfaction • boost productivity • deliver a consistent brand experience Our platform works in Spanish, Portuguese and English. We are a Meta Business Partner and WhatsApp Business Solution Provider. Other partnerships: Avaya Google Apple We currently serve clients from multiple industries in Argentina, Colombia, México, Perú, Bolivia, Paraguay, Brazil, Costa Rica, Jamaica, Uruguay and Guatemala. Areas of expertise: Omnichannel Customer Service Automation ChatBots Conversational Intelligence powered by AI Customer Experience (CX) Digital Channels

Average Rating: 4.6/5.0

Total Reviews: 28

How Do G2 Users Rate Yoizen Omnichannel CX Platform?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Control: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 6.8/10 (Category avg: 8.5/10)
  • Collection of information: 7.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Yoizen Omnichannel CX Platform?

  • Seller: YOIZEN
  • Year Founded: 2010
  • HQ Location: Ciudad Autónoma de Buenos Aires (CABA) , Argentina
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 57% Large, 29% Medium

What Are Recent G2 Reviews of Yoizen Omnichannel CX Platform?

Leadoo

Leadoo AI turns your website visitors into customers and advocates, through the power of real-time conversational marketing. Identify, Nurture, Convert and Support site users to become lifelong customers with Leadoo AI. With each onsite lifecycle touchpoint turned into a bespoke conversation. Marketing, Sales and Customer teams all love Leadoo for raising the quality and quantity of Conversions, while maximising lifetime customer value. For over 700 Leadoo AI clients over their first 12 months with us, we found the average increase on base conversion rates was 41%. In simple terms, Leadoo AI provides all the tools and insights needed to: - Identify your website visitors - Nurture their onsite buying journeys - Ultimately convert more of them into customers - Support their lifetime journeys and turn them into advocates

Average Rating: 4.7/5.0

Total Reviews: 113

How Do G2 Users Rate Leadoo?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Control: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 9.0/10 (Category avg: 8.5/10)
  • Collection of information: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Leadoo?

Who Uses This Product?

  • Who Uses This: Marketing Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 53% Small, 37% Medium

What Do G2 Reviewers Say About Leadoo?

AI-generated summary from verified user reviews

Pros
  • Users commend Leadoo for its helpful customer service and engagement, significantly enhancing customer interaction and satisfaction.
  • Users appreciate the exceptional customer support from Leadoo, praising their engaged and agile partnership.
  • Users find Leadoo's ease of use remarkable, making implementation and functionality straightforward and enjoyable.
  • Users are thrilled with Leadoo's effective lead generation, experiencing significant growth in leads and site engagement.
  • Users value Leadoo for its interactive bots and insightful analytics, enhancing lead generation and site engagement effectively.
Cons
  • Users find the dashboard messy and difficult to navigate, especially for routing leads and integration settings.
  • Users find difficult navigation in Leadoo, especially when accessing smaller settings and features infrequently.
  • Users experience integration issues with Leadoo that can complicate lead routing and overall functionality.
  • Users face a lack of integration with Leadoo, making it challenging to manage leads effectively and smoothly.
  • Users find the learning curve challenging, requiring time investment despite its overall ease of understanding.

What Are Recent G2 Reviews of Leadoo?

What Are G2 Users Discussing About Leadoo?

Forethought AI Agents

Forethought AI Agents by Zendesk empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, our AI agents handle repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint.

Average Rating: 4.3/5.0

Total Reviews: 165

How Do G2 Users Rate Forethought AI Agents?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Control: 8.2/10 (Category avg: 8.7/10)
  • Analytics: 7.6/10 (Category avg: 8.5/10)
  • Collection of information: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Forethought AI Agents?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Financial Services
  • Company Size: 65% Medium, 21% Small

What Do G2 Reviewers Say About Forethought AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users praise the helpfulness of Forethought, enhancing efficiency and customer satisfaction through effective support and automation.
  • Users value the responsive and knowledgeable customer support of Forethought, enhancing the overall product experience significantly.
  • Users appreciate how Forethought's AI understanding enhances support efficiency, streamlining workflows and improving customer experiences.
  • Users value Forethought for its exceptional customer satisfaction, enhancing support efficiency and responsiveness significantly.
  • Users find efficiency in Forethought's streamlined AI workflows and quick problem resolution, enhancing customer support operations.
Cons
  • Users experience delays in response time for changes, which can hinder the overall seamlessness of the system.
  • Users experience long delays in updates and implementation, impacting efficiency and responsiveness throughout the process.
  • Users feel the cost of the deflection model is high, although it may be justified by ticket resolutions.
  • Users find the cost per deflection model of Forethought to be high, despite the value it provides.
  • Users find a higher than expected learning curve with Forethought, creating challenges in onboarding and implementation.

What Are Recent G2 Reviews of Forethought AI Agents?

What Are G2 Users Discussing About Forethought AI Agents?

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Average Rating: 4.6/5.0

Total Reviews: 49

How Do G2 Users Rate ViaSay?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)
  • Control: 8.1/10 (Category avg: 8.7/10)
  • Analytics: 8.1/10 (Category avg: 8.5/10)
  • Collection of information: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind ViaSay?

  • Seller: ViaSay
  • Year Founded: 2016
  • HQ Location: Paris, Île-de-France
  • Twitter: @Mindsay_ai
    1,437 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Airlines/Aviation, Leisure, Travel & Tourism
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About ViaSay?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from Laiye, highlighted by proactive assistance and training opportunities.
  • Users find ViaSay to be straightforward and easy to use, making the experience enjoyable and accessible, especially for beginners.
  • Users value the efficiency of ViaSay for its intuitive design and proactive support for seamless usage.
  • Users value the exceptional support from Laiye, appreciating proactive assistance and training for a seamless experience.
  • Users value the exceptional support from ViaSay, with proactive assistance and tailored training for optimal use.
Cons
  • Users find AI limitations in ViaSay require assistance, though improvements in flow builder have enhanced user experience.
  • Users find that flow management requires assistance, although recent updates have improved accessibility and intuitiveness.
  • Users find the learning curve challenging, but recent updates have improved the ease of use significantly.
  • Users note a dependency on team assistance for building use cases, although improvements have been made to ease this process.

What Are Recent G2 Reviews of ViaSay?

What Are G2 Users Discussing About ViaSay?

Glider AI

Glider AI Skills ValidationPlatform, recognized by G2 as a top 50 AI software for 2024, provides a full-funnel hiring solution from the initial screen to final hire to employee upskilling and reskilling. Glider AI helps employers discover, validate, and develop talent skills using AI-enabled pre-screening software, assessment software, interview software, and L&D solutions. Glider AI supports full-time and contingent hiring programs and technical and non-technical roles to scale hiring for high-volume and highly specialized job requisites. Enterprise, MSP, and Staffing Firm customers a 3x placement rate, a 50% reduction in time-to-fill, and a 98% improvement in candidate satisfaction. For more information, visit Glider AI.

Average Rating: 4.7/5.0

Total Reviews: 150

How Do G2 Users Rate Glider AI?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Control: 9.6/10 (Category avg: 8.7/10)
  • Analytics: 9.8/10 (Category avg: 8.5/10)
  • Collection of information: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Glider AI?

  • Seller: Glider AI
  • Year Founded: 2020
  • HQ Location: Cupertino, California
  • Twitter: @GLIDERai
    351 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    123 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Technical Recruiter
  • Top Industries: Staffing and Recruiting, Information Technology and Services
  • Company Size: 50% Medium, 38% Large

What Do G2 Reviewers Say About Glider AI?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Glider AI, appreciating its user-friendly setup that saves valuable time.
  • Users commend Glider AI for its consistent and dependable candidate assessments, enhancing their hiring process and candidate preparedness.
  • Users value the efficient candidate management of Glider AI, enhancing recruitment processes and streamlining hiring workflows.
  • Users value the user-friendly interface of Glider AI, enhancing their interview preparation and assessment experiences.
  • Users appreciate the easy setup of Glider AI, saving time and enhancing user-friendliness.
Cons
  • Users experience assessment issues due to technical bugs, theoretical question reliance, and discomfort with AI-based evaluations.
  • Users report encountering irrelevant questions in Glider AI, which may lead to discomfort during assessments.
  • Users feel that coding issues stem from reliance on theoretical formats, calling for more practical assessments in Glider AI.
  • Users express frustration over delayed updates that hinder progress and fail to enhance their experience over time.
  • Users feel that improvement is needed as there have been no updates in the last four years.

What Are Recent G2 Reviews of Glider AI?

Mongoose AI Engagement Platform

Every conversation matters. Mongoose is the AI Engagement Platform built exclusively for higher ed, helping students, alumni, and staff connect meaningfully — at the right time, on the right channel. Real, two-way conversations across Text, WhatsApp, and Web Chat are extended by AI Agents that take action and layered above your CRM to maximize it, not replace it, so teams reach more students without growing staff. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement.

Average Rating: 4.6/5.0

Total Reviews: 102

How Do G2 Users Rate Mongoose AI Engagement Platform?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.2/10)
  • Control: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Mongoose AI Engagement Platform?

  • Seller: Mongoose
  • Year Founded: 2009
  • HQ Location: Orchard Park, New York
  • Twitter: @hellomongoose
    488 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education, Education Management
  • Company Size: 55% Medium, 22% Large

What Do G2 Reviewers Say About Mongoose AI Engagement Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Mongoose AI Engagement Platform essential for efficient student communication and management.
  • Users appreciate the intuitive dashboard of Mongoose AI Engagement Platform, enhancing organization and communication efficiency effortlessly.
  • Users appreciate the responsive customer support from Mongoose AI, enhancing their experience and improving communication efficiency.
  • Users find Mongoose AI Engagement Platform easy to use, enhancing communication and support through effective messaging tools.
  • Users value the time-saving features of Mongoose AI, enhancing efficiency in student communication and campaign management.
Cons
  • Users find integration issues with Mongoose AI Engagement Platform make tasks like uploading student profiles cumbersome.
  • Users experience poor integration with Mongoose AI Engagement Platform, causing difficulties in uploading profiles and using essential tools.
  • Users encounter API integration issues that complicate profile creation and synchronization with internal systems.
  • Users face communication issues with Mongoose AI, including confusion between personal and platform contacts during calls.
  • Users face connection issues as calls don't differentiate between personal and Mongoose numbers, complicating communication.

What Are Recent G2 Reviews of Mongoose AI Engagement Platform?

Automat

Automat is a conversation company. Conversations are the best way to sell, and this is why we bring the power of sales conversations to your eCommerce—at scale. Ecommerce companies staff their websites and increase sales with Virtual Product Advisors. These AI-powered advisors are trained to have automated one-on-one conversations with consumers, provide personalized recommendations, and ultimately give them the boost in confidence they need to buy - just like a real salesperson would. We partner with the world's largest B2C retailers and brands and consistently deliver higher first-party insight, conversion rates, and order value. 

Average Rating: 4.6/5.0

Total Reviews: 17

How Do G2 Users Rate Automat?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)

Who Is the Company Behind Automat?

Who Uses This Product?

  • Top Industries: Cosmetics, Consumer Goods
  • Company Size: 72% Large, 17% Small

What Are Recent G2 Reviews of Automat?

What Are G2 Users Discussing About Automat?

Botmaker

Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀

Average Rating: 4.5/5.0

Total Reviews: 276

How Do G2 Users Rate Botmaker?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Control: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 7.9/10 (Category avg: 8.5/10)
  • Collection of information: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Botmaker?

  • Seller: Botmaker
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Miami, US
  • Twitter: @botmaker_io
    312 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    185 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Analista
  • Top Industries: Financial Services, Telecommunications
  • Company Size: 60% Medium, 27% Small

What Do G2 Reviewers Say About Botmaker?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Botmaker, allowing even non-developers to efficiently utilize the tool.
  • Users love the ease of use and customization in Botmaker, boosting their productivity and workflow significantly.
  • Users value the easy integrations of Botmaker, enjoying streamlined communication across multiple platforms in one interface.
  • Users value the easy design and practicality of Botmaker, which optimizes development times and enhances productivity.
  • Users value the native integrations of Botmaker, praising its ease of setup and flexibility across platforms.
Cons
  • Users feel that poor customer support limits their ability to resolve issues effectively with Botmaker.
  • Users struggle with integration issues, particularly between old and new platforms, affecting their overall experience.
  • Users find the limited customization of Botmaker frustrating, wishing for more flexibility in reports and interface design.
  • Users find the poor reporting limitations frustrating, especially due to the inability to customize fields and track changes.
  • Users feel that the UX improvement is needed, particularly regarding message scrolling and limited session reporting customization.

What Are Recent G2 Reviews of Botmaker?

What Are G2 Users Discussing About Botmaker?

Omind

Omind is a comprehensive digital experience solution designed to help businesses enhance their customer, employee, and operational interactions through the integration of advanced technology and human-centric design. By leveraging cutting-edge tools, including Generative AI, Omind focuses on creating personalized experiences that foster genuine connections between brands and their audiences. This approach not only elevates customer satisfaction but also drives brand loyalty and operational efficiency. Targeting a diverse range of industries, Omind caters to businesses looking to improve their customer experience, streamline operations, and empower their employees. The platform is particularly beneficial for organizations that recognize the importance of human connection in a digital landscape. By utilizing Omind, businesses can transform every interaction into an opportunity for engagement, ensuring that their communications resonate with customers on a personal level. One of the standout features of Omind is its customer experience module, which harnesses the power of Generative AI to personalize every touchpoint. This capability allows businesses to tailor their messaging and offerings based on individual customer preferences and behaviors, ultimately leading to stronger relationships and increased loyalty. Additionally, the intelligent document processing feature enhances business operations by aligning activities with organizational goals, thereby driving value and efficiency at every stage. Omind also places a strong emphasis on employee experience, equipping teams with the tools they need to excel in customer service. The platform integrates AI-driven quality assurance with a user-friendly interface, ensuring that employees are not only well-prepared but also motivated to act as brand champions. This focus on empowering staff contributes to a positive work environment and enhances the overall quality of customer interactions. Omind stands out as a partner for organizations seeking to innovate and grow. By combining strategic insights with exceptional design, Omind helps businesses craft memorable experiences that inspire and engage. Through collaboration, organizations can leverage Omind’s capabilities to transcend traditional boundaries and achieve their goals in a meaningful way.

Average Rating: 4.5/5.0

Total Reviews: 60

How Do G2 Users Rate Omind?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)

Who Is the Company Behind Omind?

  • Seller: Omind.ai
  • Year Founded: 2020
  • HQ Location: Berkeley Lake, US
  • LinkedIn® Page: www.linkedin.com
    59 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst
  • Top Industries: Outsourcing/Offshoring
  • Company Size: 65% Large, 18% Medium

What Do G2 Reviewers Say About Omind?

AI-generated summary from verified user reviews

Pros
  • Users highly value the accuracy of Omind, which ensures consistency and enhances decision-making through clear insights.
  • Users value Omind for its automation and streamlining of quality processes, enhancing accuracy and operational efficiency.
  • Users praise the prompt customer support from the Omind team, ensuring timely assistance whenever needed.
  • Users value how Omind's features offer automation and streamlined quality processes, improving efficiency and supporting decision-making.
  • Users value the automation and streamlining of quality processes in Omind, leading to improved efficiency and decision-making.

What Are Recent G2 Reviews of Omind?

What Are G2 Users Discussing About Omind?

Rulai

Rulai's Conversational Computing Platform is the most advanced all-in-one Conversational AI platform in the market, designed to accelerate time-to-value. Companies can use Rulai to build sophisticated Virtual Assistants and Chatbots in record time with minimal coding or AI knowledge. Rulai's proprietary S.A.F.E. methodology ensures that Conversational AI projects can be managed on tight schedules and deliver on the KPIs. S.A.F.E. stands for Smart - Action Oriented - Fast Learner - Extensible. -> SMART - Rulai is the only company with a Level 3 Dialog Manager, capable of constructing a conversation in real-time based on context. This includes the ability to handle multiple intents and context switching, without coding. -> ACTION ORIENTED - Powerful bots need to do more than just FAQ. They need to automate entire workflows. Rulai's Javascript engine, prebuilt integrations, and connections with 3rd party RPA providers allows for fast integration with enterprise systems. -> FAST LEARNER - Bot builders can rely on Rulai's accelerators to ingest data, knowledge, and workflows and turn them into bots with a click of a button. Rulai bots can also learn from past transcripts, and of course, learn from experience by guiding bot builders to problem areas. Rulai's no-code design studio enables bot builders to quickly build and iterate on bot versions. -> EXTENSIBLE - Rulai's platform can support customer, employee, and agent facing use cases and can be deployed across voice, text, or messaging channels to provide a true omnichannel customer journey-based solution. Rulai's platform has been designed with the enterprise in mind. It is SOC2 Type 2 and PCI compliant and can run on any cloud, including Amazon, Google, Microsoft as well as in on-premise environments. Rulai was selected by Forbes as one of the most promising AI companies in the US.

Average Rating: 4.6/5.0

Total Reviews: 66

How Do G2 Users Rate Rulai?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Control: 9.0/10 (Category avg: 8.7/10)
  • Analytics: 9.0/10 (Category avg: 8.5/10)
  • Collection of information: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Rulai?

  • Seller: Rulai
  • Year Founded: 2016
  • HQ Location: Campbell, CA
  • Twitter: @Rulaiinc
    201 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 60% Small, 22% Large

What Do G2 Reviewers Say About Rulai?

AI-generated summary from verified user reviews

Pros
  • Users praise Rulai for its intuitive ease of use, requiring little to no coding for effective implementation.
  • Users find Rulai offers a smooth and easy setup, making chatbot creation and deployment effortless.
  • Users value the flexibility and complexity handling of Rulai, enhancing enterprise customer service through advanced AI integration.
  • Users value the ease of use and flexibility of Rulai, enabling significant business growth without extensive technical skills.
  • Users find Rulai's easy integrations impressive, appreciating its flexibility and helpful support during projects.
Cons
  • Users acknowledge growing pains in Rulai's AI capabilities, but believe improvements are on the horizon with expertise and partnerships.
  • Users experience connectivity issues with Rulai, but improvements are anticipated as the company evolves.
  • Users find the difficulties in extracting analytics from Rulai hinder their ability to customize data insights.
  • Users feel there is a lack of detail in Rulai's documentation, craving more completeness and examples.
  • Users feel the documentation is lacking in detail, with a need for more comprehensive examples and clarity.

What Are Recent G2 Reviews of Rulai?

What Are G2 Users Discussing About Rulai?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated