Best Call Center Infrastructure (CCI) Software - Page 15

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 612

Category Stats (Nov 2026)

  • Average Rating: 4.4/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AloTech (+3.71%) - Among all products in this category, AloTech recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 50,800+ Authentic Reviews
  • 612+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Aircall, Nextiva, Talkdesk, Genesys Cloud CX, CloudTalk, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=salescaptain-inc-salescaptain)

ServiceNow Telecommunications Service Operations Management

Consolidate event data on the Now Platform for evaluation and action. Streamline your response to telecommunications network issues with machine learning and advanced analytics.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind ServiceNow Telecommunications Service Operations Management?

  • Seller: ServiceNow
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW
  • Total Revenue (USD mm): $7,240

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of ServiceNow Telecommunications Service Operations Management?

Sip2Dial

Sip2dial offers best call center software for any business to win more customers and deliver better customer service at lower cost. The beautifully crafted user interface of our call center software allows you to manage calls, emails and digital channels with a single click.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Sip2Dial?

  • Seller: Sip2Dial
  • Year Founded: 2017
  • HQ Location: Los Angeles, US
  • LinkedIn® Page: in.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Sip2Dial?

What Are G2 Users Discussing About Sip2Dial?

Solus One

Inbound/Outbound Call Center is blended solution that provides you with a prodictive dialer, agent scripting and real-time reporting, as well as, CRM, call conferencing, and more.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Solus One?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Solus One?

What Are G2 Users Discussing About Solus One?

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Spechy

Spechy is a cloud software provider for businesses. The company's purpose-built Omni-Channel Contact Center platform offers a range of applications that enable the scope of contact center-related customer service, sales and marketing functions. The company's Omnichannel Communications platform and other applications enable the simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media, video calling and mobile channels, either directly or via (APIs). Spechy monitors and tracks every customer interaction. In order to improve the customer experience and increase user productivity, Customer Relationship Management (CRM) software includes applications such as Ticketing, Analysis, Web, Customer Experience, Business tracking, and Quality Management tools. It also maximizes user productivity by automating all processes with its advanced features.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Spechy?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Spechy?

  • Seller: Spechy
  • Year Founded: 2016
  • HQ Location: ISTANBUL, TR
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Spechy?

SynXis Voice Agent

A command center for your call center agents

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind SynXis Voice Agent?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of SynXis Voice Agent?

What Are G2 Users Discussing About SynXis Voice Agent?

TalkChief

Talkchief is the ultimate solution for all your team's communication needs. With Talkchief, you can easily manage all of your team's chats, video calls, and file sharing, all in one powerful and intuitive platform. Whether you're collaborating on a project, conducting a virtual meeting, or just need to quickly share a file, Talkchief has got you covered. Say goodbye to juggling multiple communication apps and hello to streamlined, effortless teamwork. With Talkchief, you can enjoy a host of features designed to make your team's communication seamless and efficient. From HD video and audio calls to real-time chat, screen sharing, and file storage, everything is at your fingertips. Plus, with cross-device compatibility, you can access your conversations and files from anywhere, whether you're on your desktop, laptop, or mobile device. So you can stay in touch and productive, no matter where you are. At Talkchief, we understand that great communication is the foundation of any successful team. That's why we've created a platform that is both powerful and user-friendly, ensuring that everyone on your team can easily stay connected and productive. So if you're looking for a better way to communicate and collaborate with your team, give Talkchief a try today and experience the future of team communication!

Average Rating: 4.8/5.0

Total Reviews: 2

Who Is the Company Behind TalkChief?

  • Seller: TalkChief
  • Year Founded: 2019
  • HQ Location: California, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of TalkChief?

What Are G2 Users Discussing About TalkChief?

Teldrip Signal

Teldrip Signal is an all-in-one cloud telephony and revenue communication platform built for modern sales, support, and operations teams. It replaces fragmented calling tools, spreadsheets, and hardware-based PBX systems with a single browser-based workspace where teams can place and receive calls, run outbound calling campaigns, configure IVR flows, monitor call quality, and turn every conversation into AI-powered, actionable data — all without provisioning any on-premise equipment. Power dialing and campaign management At the core of Teldrip Signal is a flexible dialer engine with four distinct calling modes, each suited to a different outreach motion: - Preview Dialing — reps review contact and account context before a call connects, ideal for high-touch enterprise sales. - Progressive Dialing — the system dials the next contact automatically as soon as a rep is free, keeping talk time high without overwhelming reps. - Power Dialing — multiple lines are dialed per rep simultaneously, maximizing connect volume for high-velocity outbound teams. - Predictive Dialing — an AI-driven pacing algorithm predicts rep availability and answer likelihood in real time, dialing ahead of agent availability to minimize idle time across large outbound campaigns. Campaigns are built through a guided Campaign Builder, with contact list uploads, call scripts, disposition trees for structured outcome logging, and configurable retry and callback rules. A built-in Spam-Risk and Throttle Signal panel uses AI-based number reputation scoring to monitor pacing in real time, protecting answer rates and keeping outbound numbers ahead of carrier-level spam flagging. Revenue Dialer for live execution Layered on top of Campaigns, the Revenue Dialer is a live, real-time execution workspace for outbound calling — giving managers AI-surfaced visibility into which reps are active, which queues are moving, and where bottlenecks are forming, across multiple concurrent campaigns. Inbound calling, Outbound Calling, and softphone Teldrip Signal includes a full browser-based softphone for inbound and outbound calling, with call transfers, hold, mute, and multi-party conferencing. Call Quality and AI-powered coaching The Call Quality module gives teams AI-driven visibility into every conversation through a Review Queue, Voice Quality monitoring, a Keyword Library that automatically flags compliance risks or competitor mentions, and Scorecards for structured QA evaluations. Agent KPIs and Insights dashboards use AI analytics to surface performance trends across teams, while a Calibration and Audit workflow keeps QA scoring consistent across reviewers. Every call is recorded, transcribed, and diarized automatically using AI speech models, giving supervisors a searchable record of every interaction for coaching, dispute resolution, and compliance review. Number provisioning, Number Scoring, and CNAM Teldrip Signal handles DID and number provisioning directly in-platform, backed by AI-driven Number Scoring that continuously evaluates each business number's carrier reputation and spam-flag risk — surfacing at-risk numbers before they hurt connect rates, so teams know exactly when to rotate or retire a number. CNAM (Caller ID name) management is built in as well, so outbound calls display a verified business name instead of "Unknown Caller," directly improving pickup rates. Teldrip Signal also manages 10DLC brand registration and messaging campaign compliance for U.S. SMS, letting businesses register a brand, create a messaging campaign against carrier-approved use cases, and assign numbers to approved campaigns with transparent, usage-based pricing shown up front. Identity verification and trust To keep the platform compliant and reduce fraud risk, Teldrip Signal includes workspace-level KYC identity verification before a business can purchase numbers or place outbound calls, with a straightforward hosted verification flow and clear status indicators throughout the account. CRM and workflow integrations Teldrip Signal connects natively with CRM platforms including HubSpot and Zoho, syncing contacts, call logs, and dispositions automatically so reps never re-key data between systems. A centralized Integrations hub in Settings manages authentication and sync status for every connected tool. User management and access control Teldrip Signal supports granular role-based access control through its Agent Console Access model — separating what a user is permitted to do (Role), the working environment they see (Console Profile), and the data they can access (Access Level) — making it straightforward to onboard agents, supervisors, and administrators with exactly the right level of visibility, even across large, multi-team organizations. AI analytics across every module Every module in Teldrip Signal — dialing, campaigns, call quality, number management, and CRM sync — is backed by AI analytics, turning raw call activity into real-time signals: predictive dial pacing, automated QA scoring, number reputation scoring, keyword and sentiment flagging, and performance trend detection. Rather than bolting AI onto reporting after the fact, Teldrip Signal uses it to actively improve connect rates, agent coaching, and number health as teams work. Reporting and call analytics Every call, campaign, and agent interaction feeds into Teldrip Signal's reporting layer, giving managers visibility into call volume, connect rates, disposition trends, and agent productivity. Billing and transparent pricing Teldrip Signal runs on transparent, seat-based billing with a workspace wallet for usage-based costs like number purchases and messaging campaigns, so finance teams always know what they're spending and why. Who it's for Teldrip Signal is built for SMB and enterprise sales teams, customer support organizations, and contact centers that rely on the phone as a core revenue and service channel — anywhere teams need reliable cloud calling, AI-driven call quality, compliant messaging, and real conversation data, in one connected platform instead of five disconnected tools.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Teldrip Signal?

  • Seller: Teldrip
  • Year Founded: 2024
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®
  • Ownership: Teldrip
  • Phone: +18552397670

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Teldrip Signal?

Teloz Services

Teloz is the pinnacle of advanced technology in the world of cloud contact centers. Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparalleled efficiency. With its state-of-the-art cloud contact center, Teloz ensures seamless customer interactions across multiple channels. Experience the cutting-edge capabilities of Teloz as it transforms customer service through its innovative AI algorithms and advanced analytics. Elevate your contact center operations to new heights with Teloz, where technology meets excellence.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Teloz Services?

  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Teloz Services?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Teloz Services?

AI-generated summary from verified user reviews

Cons
  • Users often experience long wait times for technical support, leading to frustration and unresolved issues.
  • Users often face long waiting times for support, making technical issues more frustrating to resolve.

What Are Recent G2 Reviews of Teloz Services?

The Telephony Co.

At The Telephony Co., we provide outstanding cloud communication solutions designed to elevate your business operations. Our key offerings include advanced Cloud PBX systems, powered by 3CX, renowned for their reliability and flexibility. Our Cloud Contact Centre solutions enhance customer interactions, ensuring seamless communication across various channels. We are committed to delivering excellent 3CX support, with a dedicated team ready to assist you around the clock. Our expertise in managing 3CX installations and providing ongoing support ensures that your communication systems are always running smoothly. In addition to our core services, we offer Toll-Free and Local Numbers in over 40+ countries, allowing businesses to expand their reach and maintain a professional presence globally. Our comprehensive solutions and commitment to service excellence make us a leading choice for businesses looking to optimize their communication infrastructure. Experience the difference with The Telephony Co., where our innovative Cloud PBX solutions, expert 3CX support, and global number coverage combine to deliver unparalleled service and efficiency. Discover how our tailored communication solutions can drive growth and enhance your business interactions.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate The Telephony Co.?

  • Call Routing: 8.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind The Telephony Co.?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About The Telephony Co.?

AI-generated summary from verified user reviews

Pros
  • Users rave about the excellent customer support from The Telephony Co., ensuring help is always readily available.
  • Users praise the ease of use of The Telephony Co., appreciating smooth integration and responsive customer support.
  • Users love the easy integrations with platforms like Salesforce, enhancing their workflow and efficiency.
  • Users value the flexibility of The Telephony Co., enjoying seamless integration and smooth operation across various platforms.
  • Users value the seamless integrations of The Telephony Co., enhancing productivity by connecting effortlessly with other software.

What Are Recent G2 Reviews of The Telephony Co.?

Thirdlane Multi Tenant PBX

Thirdlane Multi-Tenant PBX is a white-label UCaaS platform for MSPs, service providers, and telecom resellers who need scale, control, and margin. Launch branded voice, messaging, and collaboration for thousands of tenants from a single platform, with APIs and CRM integrations to automate provisioning, billing, and workflows. Deploy cloud, on-prem, or hybrid to fit your model. Main features: - True multi-tenant architecture with per-tenant isolation, templates, and policies - VoIP calling with IVR, queues, recording, and advanced routing - Branding and white-label controls - APIs, webhooks, and CRM integrations for click-to-call and screen pops - Centralized provisioning, role-based admin, and audit logs - Messaging Queues for inbound SMS and WhatsApp - faster response and smoother workflows - Powerful dashboards on demand - with Grafana integration (optional) - Real-time system dashboards for platform admins - live visibility across the platform - Call analysis reports - clear visuals and quick insights - DID-level outbound message limits - daily and monthly controls for safety and compliance - Flexible deployment options - cloud, on-prem, or hybrid - Thirdlane Connect - white-label softphone, omnichannel messaging, and video app See how Thirdlane helps MSPs, UCaaS providers, resellers, and enterprises deliver white-label multi-tenant communications. Request a live demo today: https://www.thirdlane.com

Average Rating: 3.8/5.0

Total Reviews: 2

How Do G2 Users Rate Thirdlane Multi Tenant PBX?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Thirdlane Multi Tenant PBX?

  • Seller: Thirdlane
  • Year Founded: 2003
  • HQ Location: Fairfax, US
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®
  • Ownership: Third Lane Technologies, LLC
  • Phone: +1 415 261 6600

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Thirdlane Multi Tenant PBX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Thirdlane Multi Tenant PBX, making communication management seamless and efficient.
  • Users praise the efficient communication capabilities of Thirdlane Multi Tenant PBX, enhancing management for multiple clients effortlessly.
  • Users find the customer support of Thirdlane Multi Tenant PBX exceptionally helpful and engaging with their needs.
  • Users value the robust features and scalability of Thirdlane Multi Tenant PBX for efficient communication management.
  • Users value the easy communication with the Thirdlane team, enhancing their overall experience and support.
Cons
  • Users find the complex features of Thirdlane Multi Tenant PBX challenging, leading to frustration and dissatisfaction.
  • Users find the learning curve steep, making the interface complicated and affecting customer perceptions of the platform.
  • Users find the interface complicated, leading to dissatisfaction and a perception of being outdated.
  • Users find the complex process of Thirdlane Multi Tenant PBX frustrating, leading to dissatisfaction among customers.
  • Users are frustrated with the complex processes of Thirdlane Multi Tenant PBX, making it difficult to deliver a modern experience.

What Are Recent G2 Reviews of Thirdlane Multi Tenant PBX?

Upcall

Upcall is a collaborative call outsourcing platform, allowing businesses from around the world to create smart outbound call campaigns in less than 5 minutes and ready to make sales, survey and marketing phone calls.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Upcall?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Upcall?

  • Seller: Upcall
  • Year Founded: 2016
  • HQ Location: Covina, US
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Upcall?

VICIHost

VICIhost is a comprehensive, enterprise-class, open-source contact center solution designed to manage inbound, outbound, and blended communications. It integrates predictive dialing capabilities and supports multiple channels, including phone calls, emails, and website chats, all accessible through a unified agent interface. This flexibility allows agents to operate from virtually any internet-connected location, enhancing operational efficiency and scalability. Key Features and Functionality: - Multichannel Communication: Handles inbound, outbound, and blended calls, as well as inbound emails and website chats within a single agent screen. - Advanced Dialing Options: Offers agent-controlled, broadcast, and predictive dialing modes to optimize call outreach. - Skills-Based Routing: Utilizes agent ranking to direct communications to the most appropriate personnel. - Integrated Call Recording: Provides built-in call recording for quality assurance and compliance purposes. - CRM Integration: Seamlessly integrates with various CRM systems, including Salesforce, Zoho, and Zendesk, to streamline customer relationship management. - Web-Configurable IVRs and Voicemail: Allows customization of interactive voice response systems and voicemail boxes to suit specific business needs. - Real-Time Reporting: Delivers immediate access to reports with features like "click-to-listen" for monitoring agent calls. - Security and Compliance: Ensures high-level data encryption from agent browsers to secure SSAE-16 certified hosting facilities, adhering to NIST-approved encryption standards. Primary Value and User Solutions: VICIhost addresses the complex needs of modern contact centers by providing a scalable and flexible platform capable of handling high volumes of customer interactions across multiple channels. Its comprehensive feature set enhances agent productivity, ensures regulatory compliance, and improves customer satisfaction. By offering a unified interface for various communication forms and integrating seamlessly with existing CRM systems, VICIhost streamlines operations and reduces the need for multiple disparate tools. Additionally, its robust security measures and compliance features provide peace of mind for businesses handling sensitive customer data.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate VICIHost?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind VICIHost?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of VICIHost?

virtualQ

Successful customer connections - For almost ten years, virtualQ has been helping business customers to build successful, sustainable and positive connections with their customers. As a SaaS solution, the AI-based callback management has already saved more than 750,000,000 waiting minutes and established virtualQ as a trusted innovation partner in customer service. Today, 40+ employees from 10+ nations work at the Berlin and Stuttgart locations on the continuous further development of the highly flexible peak management software. Our clients see as much as an 8% increase in customer satisfaction scores and a 1,000 idle agent hours drop within 3 months of implementing our solutions. With a client base ranging from insurance to retail to service utility providers and others, we're looking forward to supporting your company to make your customers say, "Wow!"

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind virtualQ?

  • Seller: virtualQ
  • Year Founded: 2014
  • HQ Location: Berlin, DE
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of virtualQ?

Vixiees

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Vixiees?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Vixiees?

  • Seller: Vixiees
  • Year Founded: 2021
  • HQ Location: Barcelona, ES
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Vixiees?

VMukti Video Call Solution

VMukti’s Video Call Solution

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind VMukti Video Call Solution?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of VMukti Video Call Solution?

What Are G2 Users Discussing About VMukti Video Call Solution?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024