
The ability to orchestrate omnichannel sales execution with immediacy and complete traceability. Automated distribution and assisted dialing enabled us to reduce the time to first contact from days or hours to under 15 minutes, achieving a contact rate above 85%. In addition, standardizing scripts for our digital team made sales far more consultative and structured, while integrating reliably with our core HubSpot infrastructure. Review collected by and hosted on G2.com.
The initial adoption curve and change management require very close follow-up with the sales team as they adapt to the pace of assisted dialing and the disciplined use of scripts. As for the platform, it would benefit from greater flexibility and more in-depth customization of analytical dashboards within the console itself, so we could view advanced management metrics without relying on additional HubSpot reports or external data extractions. Review collected by and hosted on G2.com.