Best Call Center Infrastructure (CCI) Software - Page 14

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 612

Category Stats (Nov 2026)

  • Average Rating: 4.4/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AloTech (+3.71%) - Among all products in this category, AloTech recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 50,800+ Authentic Reviews
  • 612+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Aircall, Nextiva, Talkdesk, Genesys Cloud CX, CloudTalk, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=salescaptain-inc-salescaptain)

JoCall Cloud Call Center

JoCall is a premium CX platform and omnichannel cloud contact center designed to help businesses engage, serve, automate, and understand their customers from one unified platform. JoCall brings together voice, video, WhatsApp, SMS, web calling, CRM, ticketing, workflow automation, AI-powered interaction summaries, analytics, and supervisor tools to support modern customer service, sales, and support operations. Built for customer-centric businesses, CCaaS, BPOs, banks, telecom operators, and growing service teams, JoCall helps organizations improve response times, increase agent productivity, manage customer interactions across channels, and measure customer experience with real-time visibility and actionable insights.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate JoCall Cloud Call Center?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 0.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind JoCall Cloud Call Center?

  • Seller: JoCall
  • Year Founded: 2005
  • HQ Location: Amman, JO
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of JoCall Cloud Call Center?

KENT CamCall

KENT CamCall is the leading video call platform built for businesses. It empowers businesses to interactively engage with their customers and simplifies the way customers initiate such an interaction. Leveraging the synergy of audio and visual, this service empowers organisations for faster resolution and growth by boosting customer satisfaction rates, and improving their experiences. KENT CamCall is an app-less system, which doesn’t require any software installation on customer’s phone or agent’s desktop. Customers can initiate a video call using a web-link. This platform can be used for multiple industry sectors: - Replace In-shop Promoters with Virtual Promoters - Fashion & Luxury Goods’ Shopping from home - Replace In-person Verification with Video Verification - Call Center Sales - Call Center Customer Support - Relationship Management in BFSI - Educational Counselling

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate KENT CamCall?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind KENT CamCall?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of KENT CamCall?

Klearcom Platform

Klearcom is an independent voice testing and assurance platform for multinational contact centers. It gives enterprise teams evidence that their voice channel works in more than 100+ countries and 340+ carriers, and shows exactly where it breaks when something goes wrong. Testing runs in country over live carrier networks, following the full call path from customer to agent in a single test. Machine learning, automatic speech recognition and audio fingerprinting measure audio quality at every stage and isolate each fault to its country, carrier or journey step. Every test is recorded, which gives compliance leaders a record an auditor will accept and gives teams leverage over their carriers. Klearcom also tests speech intent in more than 40 languages, so AI agents and speech bots understand callers under real conditions. When a caller says a drug name on a Pfizer IVR in Japanese, Klearcom confirms the bot routes the call correctly. Klearcom needs zero installation and zero integration. Customers provide the number and Klearcom handles the rest, with results that hold up through a platform migration.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Klearcom Platform?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 5.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 5.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 5.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Klearcom Platform?

  • Seller: Klearcom
  • Year Founded: 2016
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    59 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Klearcom Platform?

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Landis Contact Center

Landis Contact Center for Microsoft Teams is a natively integrated contact center solution (CCaaS). It is streamlined for setup and operation with Microsoft Teams, enabling your team to deliver top-notch customer service effortlessly. Certified for Microsoft Teams, Landis Contact Center enhances productivity and customer satisfaction with seamless integration into the tools you already trust. Features: *Live Dashboards and Call Monitoring *Historical Analytics and Reporting *Visual IVR Builder for Smart Call Routing *Advanced Call Queues with Multiple Routing Options, Including Skills-Based Routing *Live Manager Coaching: Listen, Whisper, or Barge In *Live Sentiment Analysis *Call Pop Integration into Agent Panel *Webhooks for External Reports and Tasks *No Required Setup Fees or Minimums (Turnkey Installations Available for Quote)

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Landis Contact Center?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Landis Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless integration of Landis Contact Center with Microsoft Teams, enhancing their call recording experience effortlessly.
  • Users praise the seamless integration and powerful features of Landis Contact Center's call recording in Microsoft Teams.
  • Users appreciate the seamless integration and exceptional support of Landis Contact Center, enhancing their Teams experience effortlessly.
  • Users highly value the exceptional customer support of Landis, praising their patience and effective troubleshooting assistance.
  • Users commend the easy implementation of Landis Contact Center, thanks to its seamless integration and excellent support during setup.

What Are Recent G2 Reviews of Landis Contact Center?

Liberty

Kauneonga has developed Liberty, the first true, all-in-one cloud-based platform built for your answering service. Streamline your operations with a simplified experience for your agents, supervisors, and clients. Access real-time reporting and analytics, giving you comprehensive insights into your call center’s performance, so you can make informed decisions on the fly. With Liberty’s multi-tenant environment, agents can seamlessly support thousands of businesses within a single application. 100% Cloud-Based: Accessible anywhere, anytime. Omnichannel: Multi-channel communications seamlessly. Cloud-Communications Provider: Local, Toll-Free, SMS, VoIP, and more. Real-time Reporting and Analytics: Keep track of performance metrics. Workforce and Performance Management: Optimize staff productivity and scheduling. Supervisor Dashboard: Centralized control and oversight. Fully Secure and Redundant: Ensures data safety and continuous operation. Dynamic Agent Scripting: Adapt conversations in real-time. Integration with 7000+ Applications: Connects with your existing tools. Payment IVR: Agentless payment processing. SOC 2 and HIPAA Compliant Secure Messaging Built by an answering service, for your answering service. Learn more at www.kauneonga.com.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Liberty?

  • Seller: Kauneonga
  • Year Founded: 2020
  • HQ Location: Fort Lauderdale, US
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Liberty?

Mindful by Medallia

Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. • Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. • Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. • Traditional hold times are a thing of the past by providing premier callback in the IVR. • Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate Mindful by Medallia?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Mindful by Medallia?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Mindful by Medallia?

neXorce

NeXorce reporting software provides real-time call center reporting, taking real-time data collection and delivery to a new level.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate neXorce?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind neXorce?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About neXorce?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time monitoring and historical reporting features, enhancing data flexibility and insight.

What Are Recent G2 Reviews of neXorce?

OneCore CRM

You manage 30-200 agents with Rp 50-500M/month ad spend. But data is scattered across Meta Ads, Google, CRM, dialer, WhatsApp. Reports take 10-15 days. By then campaigns burned millions, leads leaked, teams blamed each other. This costs Rp 90-150M/month in wasted spend and 40% agent time on reports instead of closing. OneCore CRM ends this. — Real-Time Command Center for Heavy Call Operations Built by a COO who lost Rp 1B+ to scattered data. One dashboard for forex, insurance, fintech, P2P lending: ✓ Live KPI Tracker & Wallboard Real-time agent status, performance, call stats. Know who's performing, who needs coaching—now. ✓ Campaign & Agent Intelligence Which campaigns convert. Which agents excel at specific types. Who has too many/few leads. Auto-balance workload. ✓ Marketing-to-Revenue Attribution Track ad spend to revenue. Know true campaign ROI, not just lead volume. ✓ Intelligent Lead Distribution Auto-route to best agents in <5 min. Lead scoring. Zero leakage. Match agents to campaigns they close best. ✓ Built-in Dialer & Live Coaching Call recording, monitoring, whisper/barge. Save deals real-time. ✓ AI-Powered Insights Call transcripts, auto-summarization, prospect scoring. Actionable recommendations: "Campaign A failing—shift to B." "Agent X excels at insurance—assign more." ✓ 360° Customer View Full interaction history. Every agent has context. End "customer complained 3x but nobody knew." ✓ Automated Reporting Real-time dashboards per role. Know campaign performance in 24-48 hours, not 2 weeks. Save 40-60% time. — Not Data Overload. Actionable Intelligence. Most dashboards drown you in metrics. OneCore tells you what to do next. From reactive to proactive. — Purpose-Built for High-Velocity Call Operations Setup: 1-2 weeks. Start Growing with OneCore Get Free Leakage Calculator | Demo

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate OneCore CRM?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind OneCore CRM?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of OneCore CRM?

Pulse

Pulse is an enterprise-grade telecom solution provider for enterprises since the year 2003. Headquarted in Chennai, Pulse is a Class A Telecom Solution provider, providing Internet Leased Line Connectivity as well as Domestic and International Calling solutions for the enterprise market. Pulse harnessed the power of WebRTC to provide seamless browser-based calling solutions. Integrations with Whatsapp Business as well as SMS Messaging provide a unified communications platform. Armed with integrations into multiple CRM's / ERP's, Pulse can be a one stop solution for an enterprise's telecom needs.

Average Rating: 3.2/5.0

Total Reviews: 3

How Do G2 Users Rate Pulse?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 8.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Pulse?

Who Uses This Product?

  • Company Size: 33% Large, 33% Medium

What Do G2 Reviewers Say About Pulse?

AI-generated summary from verified user reviews

Pros
  • Users value the customization options of Pulse, enhancing their overall experience and satisfaction with the product.
  • Users praise the excellent monitoring team of Pulse, highlighting their positive experiences and support.
Cons
  • Users report occasional issues with customer support, where the helpline may go on an endless loop.
  • Users experience occasional customer support helpline issues, often getting stuck in a frustrating loop.

What Are Recent G2 Reviews of Pulse?

Qcloud Light Call Center Solution

Affordable Light Call Center Software to help you manage your agents and queues. Improve Your Call Center With Qcloud Monitor the performance of the entire call center, coach agents, and manage your queues with role-based dashboards, reports, and insights. Live Call Center Dashboards Qcloud dashboards offer real-time data and metrics, enabling agents and supervisors to quickly see call volumes, wait times, and agent availability. Optimize Your IVR With Analytics Say goodbye to queue bottlenecks! See which IVR menu options are most popular and streamline call routing. Reduce Queue Wait Times Use Qcloud's predictive analytics to anticipate queue volume and optimize staffing resources to minimize customer time-in-queue. Manage The KPI’s You Need Qcloud measures the call center KPI’s that contribute to your goals and deliver the best customer experience, call center efficiency, and customer satisfaction. Meet Service-Level Targets Dashboards allow supervisors to monitor service level metrics such as average handle time, first-call resolution, and customer satisfaction, enabling them to take proactive measures to meet targets. Configure KPI Threshold Alerts Qcloud sends real-time alerts and notifications to supervisors and agents, allowing you to promptly address critical issues, such as long wait times. Improve Agent Performance Monitoring of individual agent performance in Qcloud and empower supervisors to identify areas for improvement and provide targeted coaching and training. Live Agent Stats Empower your agent workforce with Qcloud so they can monitor their personal stats and keep an eye on wrap-up times. Gamify With Motivational Wallboards Set targets and achievable goals then use Qcloud wallboards to create healthy competition within your call center agents. Bad Mood Detection Qcloud uses AI for sentiment detection to display which keywords are frequently being used and alert you to any challenging conversations.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate Qcloud Light Call Center Solution?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Qcloud Light Call Center Solution?

Who Uses This Product?

  • Company Size: 100% Medium

Qlive Agent and Queue Management (On-Premise)

Manage agents and call queues with QLive, an on-premise informal contact center solution. QLive's dashboard features include configurable tools to view the call data that matters most to your business. Display the performance of your queues, caller abandonment rates and agent activities with intuitive drag-and-drop navigation.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Qlive Agent and Queue Management (On-Premise)?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Qlive Agent and Queue Management (On-Premise)?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Qlive Agent and Queue Management (On-Premise)?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Qlive Agent, catering to specific needs while staying budget-friendly for small businesses.
Cons
  • Users find the limited functionality due to lack of mobile compatibility impacts agent productivity during busy periods.
  • Users find the lack of mobile compatibility restricts agent accessibility, reducing effectiveness during peak calling times.

What Are Recent G2 Reviews of Qlive Agent and Queue Management (On-Premise)?

Quvu

Quvu is an innovative, fully cloud-based contact centre management system. Our self-built technology empowers businesses to positively transform how they handle customer contact, analyse performance and improve agent productivity. Incorporating Predictive and Preview Dialling, our advanced iQ Wallboard, Real-Time Customisable Statistics, Ofcom & TPS Compliance and many more intelligent features, Quvu delivers tangible benefits to call centres of all sizes. Powered through an award-winning VoIP platform, everything you need to manage your entire operation is accessed through a user-friendly web interface in just your web browser. Whether you’re looking to increase sales, conduct market research or guarantee customer retention, Quvu helps you speak to more customers and prospects whilst providing you with the tools that will present valuable and actionable insights that you can use to improve performance.

Average Rating: 3.0/5.0

Total Reviews: 1

Who Is the Company Behind Quvu?

Who Uses This Product?

  • Company Size: 100% Small

Salesquared IVRS

We are Salesquared, a software-as-a-service company that provides unified communications (“UCaaS”) across Cloud Telephony, Sales CRM, SMS, Voice, Email, Click-to-Call, Drip Marketing, Smart Attendance, & Lead generation services.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Salesquared IVRS?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Salesquared IVRS?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Salesquared IVRS?

Sales Sling

100% Cloud-Based Dialer & Lead Management Technology - Empower Your Telemarketing Teams with an Industry-Leading 10X More Conversations! Try us for 7 days FREE and see immediate results: No pause when connecting a call, unlimited dial-out lines, seamless integration with your current CRM, powerful workflow automation, and much more! Whether you are a company of 1, or a team of 100+, Sales Sling will elevate your telemarketing game like never before.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Sales Sling?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Sales Sling?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Sales Sling?

What Are G2 Users Discussing About Sales Sling?

Sarv Cloud Telephony

Just four steps to finish a promising call center without any hassle

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Sarv Cloud Telephony?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Sarv Cloud Telephony?

  • Seller: sarv.com
  • Year Founded: 2011
  • HQ Location: Jaipur, IN
  • LinkedIn® Page: www.linkedin.com
    309 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Sarv Cloud Telephony?

What Are G2 Users Discussing About Sarv Cloud Telephony?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024