G2

Sutrisno G.

Software Engineer

Small-Business (50 or fewer emp.)

10/26/2024

"Simplified configuration and supervision of call routing"

4.5/5

What do you like best about Qlive Agent and Queue Management (On-Premise)?

Being a call center manager for a small business, the on-premise version also fits the needs since we have limited budgets to work with. The MI is fully customizable, and the variables that are shown as default are daily agent activity, queue time, and abandon rate. Review collected by and hosted on G2.com.

What do you dislike about Qlive Agent and Queue Management (On-Premise)?

Lack of mobile compatibility indeed makes the tool seem limited in the context of today’s work-from-home model. Our agents cannot log into the platform or view call queue activity from home, which limits their helpfulness during busy calling periods. Review collected by and hosted on G2.com.

What problems is Qlive Agent and Queue Management (On-Premise) solving and how is that benefiting you?

Qlive makes it unnecessary to invest in costly cloud-based call center services and thus is suitable for companies like mine. The customizable dashboard of the platform offers real-time data that assists me in the ensuing call routing and quality customer service. Review collected by and hosted on G2.com.