# OneCore CRM Reviews
**Vendor:** OneCore CRM  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About OneCore CRM
You manage 30-200 agents with Rp 50-500M/month ad spend. But data is scattered across Meta Ads, Google, CRM, dialer, WhatsApp. Reports take 10-15 days. By then campaigns burned millions, leads leaked, teams blamed each other. This costs Rp 90-150M/month in wasted spend and 40% agent time on reports instead of closing. OneCore CRM ends this. — Real-Time Command Center for Heavy Call Operations Built by a COO who lost Rp 1B+ to scattered data. One dashboard for forex, insurance, fintech, P2P lending: ✓ Live KPI Tracker & Wallboard Real-time agent status, performance, call stats. Know who's performing, who needs coaching—now. ✓ Campaign & Agent Intelligence Which campaigns convert. Which agents excel at specific types. Who has too many/few leads. Auto-balance workload. ✓ Marketing-to-Revenue Attribution Track ad spend to revenue. Know true campaign ROI, not just lead volume. ✓ Intelligent Lead Distribution Auto-route to best agents in \<5 min. Lead scoring. Zero leakage. Match agents to campaigns they close best. ✓ Built-in Dialer & Live Coaching Call recording, monitoring, whisper/barge. Save deals real-time. ✓ AI-Powered Insights Call transcripts, auto-summarization, prospect scoring. Actionable recommendations: "Campaign A failing—shift to B." "Agent X excels at insurance—assign more." ✓ 360° Customer View Full interaction history. Every agent has context. End "customer complained 3x but nobody knew." ✓ Automated Reporting Real-time dashboards per role. Know campaign performance in 24-48 hours, not 2 weeks. Save 40-60% time. — Not Data Overload. Actionable Intelligence. Most dashboards drown you in metrics. OneCore tells you what to do next. From reactive to proactive. — Purpose-Built for High-Velocity Call Operations Setup: 1-2 weeks. Start Growing with OneCore Get Free Leakage Calculator | Demo






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## OneCore CRM Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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