# Best Call Center Infrastructure (CCI) Software - Page 14 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity. While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm). To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must: - Distribute incoming calls or manage phone number assignment for outbound centers - Manage and store data related to calls, customers, and agents - Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics - Enable managers to track and monitor calls - Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI) ## Top Call Center Infrastructure (CCI) Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,379 reviews) | Unified call-queue routing with AI transcription | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (604 reviews) | Omnichannel contact center routing with Salesforce-native CTI | "[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)" | | 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,553 reviews) | Multi-site call routing with unified UCaaS infrastructure | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" | | 4 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,593 reviews) | Cloud call routing with CRM-integrated recording | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel contact center routing with API-first customization | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 6 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,810 reviews) | Cloud call routing with CRM-integrated analytics | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,452 reviews) | AI-assisted contact center routing with CRM integration | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 8 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (614 reviews) | Cisco-native cloud PBX with call-center routing | "[Seamless Setup with Powerful Features, Minor Device Switching Hiccups](https://www.g2.com/survey_responses/webex-calling-review-12647737)" | | 9 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,031 reviews) | High-volume outbound calling with built-in CRM | "[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)" | | 10 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,359 reviews) | CRM-integrated cloud calling with AI coaching | "[Integration with HubSpot Enhances Call Management](https://www.g2.com/survey_responses/justcall-review-13141009)" | --- ## What Are the Most Common Questions About Call Center Infrastructure (CCI) Software? *AI-generated · Last updated: May 26, 2026* ### Which is the best call center infrastructure platform for enterprises? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) stands out as the strongest enterprise-oriented option in this recent review set because verified users repeatedly mention centralized administration, support for large user bases, international calling, call queues, reporting, and integrations with systems like Salesforce, ticketing tools, CRMs, and ERPs. According to verified users, it is especially valued for reliability, user management, remote work support, and keeping voice, messaging, and related workflows in one place. G2 reviewers mention that it helps enterprises replace older phone systems, manage multiple teams, and simplify onboarding, though some users also note that advanced configuration and certain reporting needs can require extra effort. ### Which call center infrastructure has the lowest downtime? Based on G2 reviews, buyers looking for low downtime consistently mention reliability, stable call quality, and dependable performance across a few products in this category. According to verified users, RingEX is frequently described as stable with little to no downtime, while Nextiva reviewers also highlight reliable service and consistent phone performance. G2 reviewers mention that Genesys Cloud CX is valued for cloud stability and high availability, especially for teams replacing older on-premise environments. Across these reviews, the clearest pattern is that buyers associate low downtime with products that support remote work well, keep call quality consistent, and reduce operational disruptions during busy periods. ### Which CCI software is best for cloud-based deployments? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is the strongest fit for cloud-based deployments in this dataset because reviewers repeatedly describe easy setup, remote access, and replacing older physical phone systems with a centralized cloud environment. According to verified users, teams value being able to manage users, handle calls from desktop or mobile devices, and support distributed work without heavy hardware requirements. G2 reviewers mention that cloud access helps with onboarding, remote operations, unified communications, and integrations with business systems like Salesforce and ticketing tools. Reviews also note that the platform is approachable for everyday administration, although some advanced setup or reporting needs can still require extra attention. ### What top-rated platforms for real-time call analytics? Based on G2 reviews, real-time and operational analytics come up most often around platforms that help managers monitor queues, workloads, and performance without switching systems. According to verified users, RingEX is used to review call metrics, dashboards, and queue activity, while Five9 is repeatedly praised for deep reporting, queue visibility, and operational insight. G2 reviewers also mention Aircall for analytics and productivity tracking, especially in teams handling high call volumes and quality review. The overall review pattern suggests buyers should prioritize platforms that combine reporting with call monitoring, queue management, and easy access to performance trends, especially if supervisors need to make adjustments during the workday rather than after the fact. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for dashboards, queue tracking, call metrics, and balancing team activity - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for in-depth reporting, queue visibility, and monitoring agent productivity - [Aircall](https://www.g2.com/products/aircall) – helpful for analytics, QA review, and tracking inbound and outbound team performance ### What top CCI solutions for regulatory compliance? Based on G2 reviews, compliance-related buyers tend to focus on platforms that support call recording, centralized administration, secure workflows, and traceable communication history. According to verified users, RingEX is commonly used for recording, logging, and keeping communications organized across teams, while Genesys Cloud CX is often associated with structured reporting, centralized channel management, and operational control. G2 reviewers mention Five9 for quality monitoring, call recording, and oversight tools that help supervisors review interactions and support consistent processes. In this review set, the strongest compliance signal comes from products that make it easier to document calls, monitor performance, and keep customer interactions visible across teams and channels. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for call recording, communication logging, and centralized oversight across teams - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – supports centralized reporting, multichannel management, and structured operational visibility - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for call recording, quality monitoring, and supervisor review workflows ### What top tools for managing inbound and outbound call operations? Based on G2 reviews, buyers managing both inbound and outbound operations look for platforms with routing, queue controls, reporting, and tools that help agents move efficiently between conversations. According to verified users, RingEX supports queues, transfers, analytics, and broad communication workflows, while Five9 is frequently mentioned for outbound dialing, IVR, routing, and agent management. G2 reviewers also describe Nextiva as helpful for centralized communication, call flow handling, and support for inside sales and answering workflows. Across these reviews, the strongest products for mixed inbound and outbound environments are the ones that combine visibility for supervisors with practical day-to-day tools for agents handling changing call volumes. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – useful for call queues, transfers, analytics, and handling multi-team inbound and outbound workflows - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – strong for outbound dialing, IVR design, routing, and agent management - [Nextiva](https://www.g2.com/products/nextiva) – supports call flow management, centralized communication, and inside sales operations ### What best tools for scaling call center operations? Based on G2 reviews, scalable call center operations are usually linked to products that support higher call volume, easier user administration, and centralized reporting as teams expand. According to verified users, RingEX is repeatedly used to manage larger teams, multiple queues, and remote communication from one system. G2 reviewers also mention Genesys Cloud CX for supporting multichannel growth and reducing dependence on older infrastructure, while Aircall is valued by some teams for scaling inbound and outbound activity with analytics and easier onboarding. The review data suggests the best scaling tools are the ones that help teams add users, maintain visibility, and standardize communications without creating extra system complexity for managers. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports growing teams with centralized admin, multiple queues, and remote communication workflows - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – helps consolidate channels and scale cloud operations with reporting and routing tools - [Aircall](https://www.g2.com/products/aircall) – useful for scaling inbound and outbound call activity with analytics and team coordination ### What best CCI tools for remote call center teams? Based on G2 reviews, remote teams consistently value platforms that let agents answer calls from desktop or mobile devices, keep logs centralized, and reduce dependence on office hardware. According to verified users, RingEX is frequently used to support remote work with app-based calling, messaging, and easy user setup. Nextiva reviewers also highlight working from anywhere, broad device support, and keeping communications in one platform. G2 reviewers mention Genesys Cloud CX for enabling teams to work across locations while maintaining access to voice, chat, and operational visibility. The clearest trend is that remote teams benefit most from systems that combine reliability, simple setup, and consistent access across multiple devices. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports desktop and mobile calling, remote user setup, and centralized communication history - [Nextiva](https://www.g2.com/products/nextiva) – helps distributed teams work remotely with broad device compatibility and organized communication - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – enables remote support teams to manage multichannel interactions from a cloud environment ### What best CCI solutions for integrating voice, chat, and email support? Based on G2 reviews, the best solutions for integrating voice, chat, and email support are the ones reviewers describe as keeping multiple communication channels in one workspace. According to verified users, Genesys Cloud CX is often praised for handling voice, chat, email, and messaging from a unified interface, while Nextiva is recognized for combining calls, chat, text, and conversation history in one platform. G2 reviewers also mention Talkdesk for unifying channels and giving agents a single place to manage interactions. In this review set, the strongest multichannel tools are the ones that reduce switching between systems, preserve context, and help teams respond more consistently across support channels. **Here are some of the top-rated products on G2:** - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – brings voice, chat, email, and messaging into one interface for multichannel support - [Nextiva](https://www.g2.com/products/nextiva) – centralizes calls, chat, text, and conversation history for streamlined customer communication - [Talkdesk](https://www.g2.com/products/talkdesk) – unifies voice, chat, email, and related workflows to reduce context switching for agents ### Which call center platform offers AI-driven call routing? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is a strong answer for buyers looking for AI-driven call routing because reviewers mention AI receptionist capabilities, queue-based routing, and tools that help direct callers to the right user or team. According to verified users, the platform supports remote and office teams while combining voice, messaging, and administrative controls in one environment. G2 reviewers mention that AI features like summaries, receptionist workflows, and call handling improve efficiency and reduce manual effort for teams managing high call volumes. Reviews also note strengths around setup, user management, and integrations, though some users would still like deeper reporting or more refined advanced features. ## G2 Grid® for Call Center Infrastructure (CCI) Software ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=70977) Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, and Webex Calling. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=webex-calling) ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 365 ### Category Stats (Jul 2026) - **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: MyOperator (+0.24%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month *Last updated: July 22, 2026* ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,100+ Authentic Reviews - 365+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### EdgeTier Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-07-22T22%3A58%3A26Z&secure%5Bdisplayable_resource_id%5D=1989&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bplacement_resource_ids%5D%5B%5D=1989&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115228&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Fpage%3D14&secure%5Btoken%5D=fb410592fb387a6032b28ba60998bf9dd6887639de7ccf673f374c5d83d4030b&secure%5Burl%5D=https%3A%2F%2Fwww.edgetier.com%2Fcustomer-conversation-analytics%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-contact-center-2026&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Call Center Infrastructure (CCI) Software Products in 2026? ### 1. [Smartz Solutions](https://www.g2.com/products/smartz-solutions/reviews) Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time. **Who Is the Company Behind Smartz Solutions?** - **Seller:** [Smartz Solutions](https://www.g2.com/sellers/smartz-solutions) - **Year Founded:** 2006 - **HQ Location:** Port Louis, MU - **LinkedIn® Page:** https://www.linkedin.com/company/smartzsolutions (52 employees on LinkedIn®) ### 2. [Smiddle Contact Center Solutions](https://www.g2.com/products/smiddle-contact-center-solutions/reviews) Smiddle Recording is a modern software solution for enables you to record, store and analyze conversations and chats with clients. The main product functions: Voice recording, chats, videos, screens; Recording from VoIP gateway or phones (Built-in-Bridge); Saving of individual recording channels; Recording in .wav format with translation into .mp3; Additional modules for voice-to-text translation, voice analytics, quality assessment, and screen recording; Many search filters, including search by word in the text, by the field name from the customer/case card, parts of the call, Hold statuses, etc.; Accelerated wiretapping, rewinding, and the ability to leave notes and tags; Integration with other systems using API; Role and access rights management (using Smiddle Manager). **Who Is the Company Behind Smiddle Contact Center Solutions?** - **Seller:** [Smiddle](https://www.g2.com/sellers/smiddle) - **Year Founded:** 2015 - **HQ Location:** Kyiv, UA - **LinkedIn® Page:** https://www.linkedin.com/company/smiddle/ (35 employees on LinkedIn®) ### 3. [Sparrow Converse](https://www.g2.com/products/sparrow-converse/reviews) Sparrow is an omnichannel contact center technology that provides agents with a 360-degree view of customers and their inquiries across various communication channels, including social media, phone calls, text messages, SMS, and more. This means that agents using Sparrow have access to a unified interface or platform that allows them to seamlessly handle customer interactions and access relevant information, regardless of the channel through which the customer reaches out. By integrating and consolidating customer data from multiple channels, Sparrow enables agents to have a comprehensive understanding of each customer's history, preferences, and previous interactions. This empowers agents to deliver personalized and efficient customer service, as they have a holistic view of the customer's journey and can provide relevant and accurate assistance. Furthermore, Sparrow likely offers features such as real-time monitoring of customer interactions, automated routing of inquiries to the most suitable agents, analytics and reporting capabilities, and integration with customer relationship management (CRM) systems or other business tools. These functionalities help contact centers optimize their operations, improve customer satisfaction, and streamline their communication processes across various channels. **Who Is the Company Behind Sparrow Converse?** - **Seller:** [Customer Experience Lab](https://www.g2.com/sellers/customer-experience-lab) - **Year Founded:** 2016 - **HQ Location:** Hyderabad, IN - **LinkedIn® Page:** http://www.linkedin.com/company/customer-exp-lab (45 employees on LinkedIn®) ### 4. [SpeechVox](https://www.g2.com/products/speechvox/reviews) We provide complete suite of digital products tailored to the client needs. **Who Is the Company Behind SpeechVox?** - **Seller:** [Manam Infotech](https://www.g2.com/sellers/manam-infotech) - **Year Founded:** 2008 - **HQ Location:** Bangalore, IN - **Twitter:** @manamtech (54 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/manam-infotech-pvt.-ltd. (45 employees on LinkedIn®) ### 5. [StandardFacile](https://www.g2.com/products/standardfacile/reviews) Without any technical knowledge, activate your company standard in 3 minutes and manage your customer calls like a pro **Who Is the Company Behind StandardFacile?** - **Seller:** [StandardFacile](https://www.g2.com/sellers/standardfacile) - **HQ Location:** Montrouge, FR - **LinkedIn® Page:** http://www.linkedin.com/company/standardfacile (3 employees on LinkedIn®) ### 6. [Steam-connect](https://www.g2.com/products/steam-connect/reviews) Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers. There is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection. We are all used to having conversations through all kinds of channels. The whole day long. These channels and platforms are very diverse and constantly changing. With that in mind, we have developed a future-proof platform that allows you to join whenever and wherever you want. Steam-connect is the customer-contact ecosystem that is winning hearts. A solution where there is complete freedom. Through which (future) channels the conversation also runs. This way, all customer interactions are tracked without losing the storyline. With Steam-connect, every conversation stays on top of steam. This way you can be more attentive, show understanding immediately and offer the right insight. Empathetic and very effective. Steam-connect is therefore the ideal source of power for every conversation. All customer contact channels in one solution. **Who Is the Company Behind Steam-connect?** - **Seller:** [Steam-connect Benelux](https://www.g2.com/sellers/steam-connect-benelux) - **Year Founded:** 2007 - **HQ Location:** Beverwijk, NL - **LinkedIn® Page:** https://www.linkedin.com/company/steamconnect (58 employees on LinkedIn®) ### 7. [SuperChannel](https://www.g2.com/products/superchannel/reviews) SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents. **Who Is the Company Behind SuperChannel?** - **Seller:** [Sabio](https://www.g2.com/sellers/sabio-29ec4789-50f0-4640-ab19-f8878ace4d5c) - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/sabio (651 employees on LinkedIn®) ### 8. [Sword](https://www.g2.com/products/dialoga-sword/reviews) Sword is a business line on any device. It supplies telephone line and talking from anywhere in the world and on any device, using the same number. Make and receive calls on the computer, mobile or even use tablet as a phone. **Who Is the Company Behind Sword?** - **Seller:** [Dialoga](https://www.g2.com/sellers/dialoga) - **HQ Location:** New York, US - **Twitter:** @dialoga (1,948 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dialoga-group/ (47 employees on LinkedIn®) ### 9. [TelcoDataCloud](https://www.g2.com/products/telcodatacloud/reviews) Australian businesses deserve the best from their telco services, but with so many products available and differing organisational needs, TelcoDataCloud recognises that an unbiased, outside perspective is what’s required before making major costly decisions. TelcoDataCloud independently delivers account management solutions sourced from multiple telecommunications providers and assists with the implementation strategy best suited to the organisation. With detailed reports from a TelcoDataCloud audit, businesses are empowered to re-assess their terms or further engage with TelcoDataCloud Consulting to do this on their behalf. **Who Is the Company Behind TelcoDataCloud?** - **Seller:** [TelcoDataCloud](https://www.g2.com/sellers/telcodatacloud) - **Year Founded:** 2017 - **HQ Location:** Parkside, AU - **LinkedIn® Page:** https://www.linkedin.com/company/telcodatacloud/ (10 employees on LinkedIn®) ### 10. [Teldrip Signal](https://www.g2.com/products/teldrip-signal/reviews) Teldrip Signal is an all-in-one cloud telephony and revenue communication platform built for modern sales, support, and operations teams. It replaces fragmented calling tools, spreadsheets, and hardware-based PBX systems with a single browser-based workspace where teams can place and receive calls, run outbound calling campaigns, configure IVR flows, monitor call quality, and turn every conversation into AI-powered, actionable data — all without provisioning any on-premise equipment. Power dialing and campaign management At the core of Teldrip Signal is a flexible dialer engine with four distinct calling modes, each suited to a different outreach motion: - Preview Dialing — reps review contact and account context before a call connects, ideal for high-touch enterprise sales. - Progressive Dialing — the system dials the next contact automatically as soon as a rep is free, keeping talk time high without overwhelming reps. - Power Dialing — multiple lines are dialed per rep simultaneously, maximizing connect volume for high-velocity outbound teams. - Predictive Dialing — an AI-driven pacing algorithm predicts rep availability and answer likelihood in real time, dialing ahead of agent availability to minimize idle time across large outbound campaigns. Campaigns are built through a guided Campaign Builder, with contact list uploads, call scripts, disposition trees for structured outcome logging, and configurable retry and callback rules. A built-in Spam-Risk and Throttle Signal panel uses AI-based number reputation scoring to monitor pacing in real time, protecting answer rates and keeping outbound numbers ahead of carrier-level spam flagging. Revenue Dialer for live execution Layered on top of Campaigns, the Revenue Dialer is a live, real-time execution workspace for outbound calling — giving managers AI-surfaced visibility into which reps are active, which queues are moving, and where bottlenecks are forming, across multiple concurrent campaigns. Inbound calling, Outbound Calling, and softphone Teldrip Signal includes a full browser-based softphone for inbound and outbound calling, with call transfers, hold, mute, and multi-party conferencing. Call Quality and AI-powered coaching The Call Quality module gives teams AI-driven visibility into every conversation through a Review Queue, Voice Quality monitoring, a Keyword Library that automatically flags compliance risks or competitor mentions, and Scorecards for structured QA evaluations. Agent KPIs and Insights dashboards use AI analytics to surface performance trends across teams, while a Calibration and Audit workflow keeps QA scoring consistent across reviewers. Every call is recorded, transcribed, and diarized automatically using AI speech models, giving supervisors a searchable record of every interaction for coaching, dispute resolution, and compliance review. Number provisioning, Number Scoring, and CNAM Teldrip Signal handles DID and number provisioning directly in-platform, backed by AI-driven Number Scoring that continuously evaluates each business number's carrier reputation and spam-flag risk — surfacing at-risk numbers before they hurt connect rates, so teams know exactly when to rotate or retire a number. CNAM (Caller ID name) management is built in as well, so outbound calls display a verified business name instead of "Unknown Caller," directly improving pickup rates. Teldrip Signal also manages 10DLC brand registration and messaging campaign compliance for U.S. SMS, letting businesses register a brand, create a messaging campaign against carrier-approved use cases, and assign numbers to approved campaigns with transparent, usage-based pricing shown up front. Identity verification and trust To keep the platform compliant and reduce fraud risk, Teldrip Signal includes workspace-level KYC identity verification before a business can purchase numbers or place outbound calls, with a straightforward hosted verification flow and clear status indicators throughout the account. CRM and workflow integrations Teldrip Signal connects natively with CRM platforms including HubSpot and Zoho, syncing contacts, call logs, and dispositions automatically so reps never re-key data between systems. A centralized Integrations hub in Settings manages authentication and sync status for every connected tool. User management and access control Teldrip Signal supports granular role-based access control through its Agent Console Access model — separating what a user is permitted to do (Role), the working environment they see (Console Profile), and the data they can access (Access Level) — making it straightforward to onboard agents, supervisors, and administrators with exactly the right level of visibility, even across large, multi-team organizations. AI analytics across every module Every module in Teldrip Signal — dialing, campaigns, call quality, number management, and CRM sync — is backed by AI analytics, turning raw call activity into real-time signals: predictive dial pacing, automated QA scoring, number reputation scoring, keyword and sentiment flagging, and performance trend detection. Rather than bolting AI onto reporting after the fact, Teldrip Signal uses it to actively improve connect rates, agent coaching, and number health as teams work. Reporting and call analytics Every call, campaign, and agent interaction feeds into Teldrip Signal's reporting layer, giving managers visibility into call volume, connect rates, disposition trends, and agent productivity. Billing and transparent pricing Teldrip Signal runs on transparent, seat-based billing with a workspace wallet for usage-based costs like number purchases and messaging campaigns, so finance teams always know what they're spending and why. Who it's for Teldrip Signal is built for SMB and enterprise sales teams, customer support organizations, and contact centers that rely on the phone as a core revenue and service channel — anywhere teams need reliable cloud calling, AI-driven call quality, compliant messaging, and real conversation data, in one connected platform instead of five disconnected tools. **Who Is the Company Behind Teldrip Signal?** - **Seller:** [Teldrip](https://www.g2.com/sellers/teldrip) - **Year Founded:** 2024 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/teldrip (2 employees on LinkedIn®) - **Ownership:** Teldrip - **Phone:** +18552397670 **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Teldrip Signal? **"[Best Cloud Telephony Platform](https://www.g2.com/survey_responses/teldrip-signal-review-13133733)"** **Rating:** 5.0/5.0 stars *— Anubhav M.* [Read full review](https://www.g2.com/survey_responses/teldrip-signal-review-13133733) --- ### 11. [Telebroad Unified communication platform](https://www.g2.com/products/telebroad-unified-communication-platform/reviews) Simplify business communication with Telebroad’s all-in-one phone system. Our flexible, cloud-based PBX (350+ features), advanced routing, and Teleconsole app let you handle calls, SMS, fax, and chat from any device or browser. Customize call flows, integrate with CRM, and get real-time analytics. With 24/7 support, Telebroad is secure, scalable, and easy to manage. Elevate your communication today. **Who Is the Company Behind Telebroad Unified communication platform?** - **Seller:** [Telebroad](https://www.g2.com/sellers/telebroad) - **Year Founded:** 2005 - **HQ Location:** Brooklyn, US - **Twitter:** @TeleBroad (2,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/telebroad (32 employees on LinkedIn®) ### 12. [TEM Suite Call Accounting](https://www.g2.com/products/tem-suite-call-accounting/reviews) MTS's TEM Suite Call Accounting offers companies of all sizes and industries a flexible solution for capturing and managing those unified communication costs. **Who Is the Company Behind TEM Suite Call Accounting?** - **Seller:** [MTSA](https://www.g2.com/sellers/mtsa) - **Year Founded:** 2005 - **HQ Location:** Sheffield, GB - **Twitter:** @MTS_TEM (418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/myhrtoolkit-limited/?originalSubdomain=uk (9 employees on LinkedIn®) - **Ownership:** NASDAQ: MTSL ### 13. [The CDC Solution](https://www.g2.com/products/the-cdc-solution/reviews) CDC Software is a #SaaS integration solution empowering companies to integrate their #telephony & #CRM to provide a more productive and satisfying #CX. **Who Is the Company Behind The CDC Solution?** - **Seller:** [CDC Software](https://www.g2.com/sellers/cdc-software-b32052ad-dc57-429b-8b9c-148584176ff9) - **Year Founded:** 2002 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/cdc-software-llc/ (295 employees on LinkedIn®) - **Phone:** +1 (770) 351-9600 ### 14. [The Real PBX](https://www.g2.com/products/the-real-pbx/reviews) The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP, Toll-Free numbers, and Call Center solutions are highly cost effective and consumer oriented. **Who Is the Company Behind The Real PBX?** - **Seller:** [The Real PBX](https://www.g2.com/sellers/the-real-pbx) - **Year Founded:** 2004 - **HQ Location:** Snodland, GB - **LinkedIn® Page:** https://www.linkedin.com/company/the-real-pbx (12 employees on LinkedIn®) ### 15. [Tierzero](https://www.g2.com/products/tierzero/reviews) Tierzero began over 20 years ago as an effort to disrupt the telecommunications industry, so we understand the frustration when it comes to dealing with the big phone companies. We believe it's our job to make the lives of business owners and IT managers less complicated and deliver an elegant solution that works with the least amount of hassle **Who Is the Company Behind Tierzero?** - **Seller:** [Tierzero](https://www.g2.com/sellers/tierzero) - **Year Founded:** 1997 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** http://www.linkedin.com/company/tierzero (18 employees on LinkedIn®) ### 16. [Total.Care](https://www.g2.com/products/total-care/reviews) Total.Care is a healthcare communication and conversational intelligence platform that brings calls, messages, routing, and follow-up into one connected workflow. It gives the teams responsible for patient access and service practical visibility into what happened, what needs attention, and what happens next. Configured AI can assist with routing, draft notes and summaries, quality review, and operational visibility, with human accountability where it matters. Unlike generic business communications tools, Total.Care is designed around healthcare workflows and the privacy, governance, and continuity those workflows require. **Who Is the Company Behind Total.Care?** - **Seller:** [Total.Care](https://www.g2.com/sellers/total-care) - **Year Founded:** 2019 - **HQ Location:** Lehi, US - **LinkedIn® Page:** https://www.linkedin.com/company/totalcare-cx/ (2 employees on LinkedIn®) ### 17. [Tringy](https://www.g2.com/products/tringy/reviews) Our Business Transforms communication and enterprise networks from a legacy environment to VoIP and cloud-based communication **Who Is the Company Behind Tringy?** - **Seller:** [Voxvalley](https://www.g2.com/sellers/voxvalley) - **Year Founded:** 2010 - **HQ Location:** Gurnee, US - **LinkedIn® Page:** https://www.linkedin.com/company/voxvalley-technologies/ (63 employees on LinkedIn®) ### 18. [TrustID](https://www.g2.com/products/trustid/reviews) Automatic caller authentication. **Who Is the Company Behind TrustID?** - **Seller:** [TrustID](https://www.g2.com/sellers/trustid) - **Year Founded:** 2007 - **HQ Location:** Portland, US - **LinkedIn® Page:** http://www.linkedin.com/company/trustid-inc. (2 employees on LinkedIn®) ### 19. [TxContact](https://www.g2.com/products/txcontact/reviews) Telenetix’s TxContact is an Omni-channel Contact Center Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly, track customer interactions over multiple channels by logging every interaction over every channel on a common CRM or a database, and implementing a workflow to streamline a transaction from start to end by assigning tasks to relevant support teams based on pre-defined business rules. **Who Is the Company Behind TxContact?** - **Seller:** [Telenetix Pvt Ltd](https://www.g2.com/sellers/telenetix-pvt-ltd) - **Year Founded:** 2004 - **HQ Location:** Parkala, Udupi District, IN - **LinkedIn® Page:** https://www.linkedin.com/company/telenetix-private-limited/ (30 employees on LinkedIn®) ### 20. [Vaspian](https://www.g2.com/products/vaspian/reviews) Vaspian is a business communications company founded in Buffalo, New York in 2004 and serving businesses nationwide. The company helps organizations manage conversations more effectively through business phone systems, call center software, predictive dialing, business messaging, speech analytics, and AI-powered communication tools. Built directly into the platform are real-time transcription, sentiment analysis, call analytics, compliance monitoring, and conversation intelligence that help businesses understand what happens after a call begins, not just how it connects. The foundation remains simple: reliable communications, transparent pricing, and responsive support. Vaspian delivers 99.99% uptime, helps many customers reduce monthly communication costs by 25% or more, and provides 24/7/365 in-house support with an average response time of nine seconds. No outsourced support. No complicated contracts. Just technology backed by people who care. **Who Is the Company Behind Vaspian?** - **Seller:** [Vaspian](https://www.g2.com/sellers/vaspian) - **Year Founded:** 2004 - **HQ Location:** Buffalo, US - **Twitter:** @VaspianSupport (65 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vaspian/ (45 employees on LinkedIn®) ### 21. [VBVoice](https://www.g2.com/products/vbvoice/reviews) Pronexus VBVoice, Interactive Voice Response (IVR) enables fast development of feature-rich inbound and outbound IVR solutions that cut costs, improve customer service and streamline internal processes. The GUI-based VBVoice toolkit is complemented by powerful programming capabilities. **Who Is the Company Behind VBVoice?** - **Seller:** [Pronexus](https://www.g2.com/sellers/pronexus) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 22. [Vicidial Customization](https://www.g2.com/products/vicidial-customization/reviews) If you're having trouble with VICIdial Solution, don't worry, we can take care of it. We provide comprehensive support and can give you complete VICIdial expert support, tips and tricks to really make your system work its best. Our process guarantees a well-matched and high-performing setup, customized for your use. Discover How To Optimize Vicidial With A Free Demo : https://demo.kingasterisk.com **Who Is the Company Behind Vicidial Customization?** - **Seller:** [Kingasterisk Technologies](https://www.g2.com/sellers/kingasterisk-technologies) - **Year Founded:** 2012 - **HQ Location:** Ahmedabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/kingasterisktechnologies/ (31 employees on LinkedIn®) ### 23. [Vicistack](https://www.g2.com/products/vicistack/reviews) ViciStack is an AI-powered optimization platform built exclusively for VICIdial contact centers. It bolts directly onto existing VICIdial installations — no migration, no rip-and-replace — and delivers seven modular tools that increase agent productivity, contact rates, and revenue from day one. The platform's neural AMD engine classifies calls in under 200ms with 98.3% accuracy (compared to VICIdial's native 60–70%), while automated DID reputation management, intelligent list prioritization, and real-time dialer tuning work together to maximize every dial. ViciStack's AI Quality Control scores 100% of calls automatically against custom criteria, and its AI Coaching engine identifies top-performer techniques and delivers personalized training to every agent in real time. A modern analytics dashboard replaces VICIdial's legacy reporting with real-time visibility into every metric that matters. ViciStack includes a free 30-day onboarding program with a full system audit, and transparent per-agent pricing with no long-term contracts. **Who Is the Company Behind Vicistack?** - **Seller:** [Vicistack](https://www.g2.com/sellers/vicistack) - **HQ Location:** N/A - **LinkedIn® Page:** https://linkedin.com/company/vicistack/ (1 employees on LinkedIn®) ### 24. [Vinix Business Cloud Communications](https://www.g2.com/products/vinix-business-cloud-communications/reviews) Vinix is a cloud business communications platform that integrates VoIP phone system capabilities, contact center tools, and advanced call management features into a flexible and adaptable solution. The platform is designed to help businesses manage voice communications, messaging, and customer interactions within a scalable cloud environment while maintaining greater control than traditional communication providers. The primary audience for Vinix includes small businesses, midsize companies, enterprises, and contact centers that need reliable communications without rigid platform limitations. By replacing traditional phone systems with cloud based calling features such as auto attendants, call routing, call queues, and voicemail, Vinix enables organizations to streamline communication workflows. This approach is especially useful for remote teams and multi location businesses that require consistency without complex hardware deployments. Key features of Vinix include real time analytics, detailed call reporting, and intelligent call routing. These capabilities help organizations monitor communication performance, understand call quality, and improve user productivity across customer support, inbound sales, outbound campaigns, and internal collaboration. Vinix integrates into existing business environments and allows organizations to scale users and services as communication needs evolve. Companies can add or adjust features without significant infrastructure changes, supporting growth while maintaining operational flexibility. The platform also supports AI driven communication workflows that enable automation, real time call insights, and intelligent interaction handling without requiring businesses to replace their existing communication processes. By combining cloud VoIP functionality, contact center capabilities, and scalable communication tools, Vinix provides businesses with a reliable foundation for modern communications while preserving the flexibility and control needed to adapt as their operations grow. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Vinix Business Cloud Communications?** - **Seller:** [Vinix](https://www.g2.com/sellers/vinix) - **Company Website:** https://www.vinixglobal.com/ - **Year Founded:** 2014 - **HQ Location:** Miami, US - **LinkedIn® Page:** https://www.linkedin.com/company/vinix (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Vinix Business Cloud Communications's Pros and Cons? **Pros:** - Customer Service (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) - Easy Integration (1 reviews) ### What Do G2 Reviewers Say About Vinix Business Cloud Communications? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **responsive customer support** of Vinix, consistently receiving prompt and helpful assistance whenever needed. - Users praise the **responsive customer support** of Vinix, highlighting their willingness to assist and educate effectively. - Users find Vinix Business Cloud Communications to be incredibly **easy to use** , enhancing productivity for remote and on-site teams. - Users love the **easy communication** of Vinix Business Cloud, enjoying seamless integration for all their connectivity needs. - Users love the **seamless integration** of Vinix, effectively managing communication for both remote and on-site teams. #### What Are Recent G2 Reviews of Vinix Business Cloud Communications? **"[Seamless service, start to finish](https://www.g2.com/survey_responses/vinix-business-cloud-communications-review-10455823)"** **Rating:** 5.0/5.0 stars *— Melissa C.* [Read full review](https://www.g2.com/survey_responses/vinix-business-cloud-communications-review-10455823) --- ### 25. [Voicent Blended Call Center](https://www.g2.com/products/voicent-blended-call-center/reviews) Voicent Blended Call Center is a software for call centers who make outgoing calls and receive incoming calls, that helps manage agents, handle incoming calls, contact people for lead genteration, telemarketing, sales calls, and more. **Who Is the Company Behind Voicent Blended Call Center?** - **Seller:** [Voicent Communications](https://www.g2.com/sellers/voicent-communications) - **Year Founded:** 2001 - **HQ Location:** Mountain View, US - **Twitter:** @Voicent (527 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/voicent (9 employees on LinkedIn®) ## What Is Call Center Infrastructure (CCI) Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Call Center Infrastructure (CCI) Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)