Best AI Customer Support Agents Software - Page 14

How Many AI Customer Support Agents Software Products Does G2 Track?

Total Products under this Category: 1,019

Category Stats (Oct 2026)

  • Average Rating: 4.68/5 (↓0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 26, 2026

How Does G2 Rank AI Customer Support Agents Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 85,200+ Authentic Reviews
  • 1,019+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Customer Support Agents Software

G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Fin, Jotform AI Agents, HubSpot Service Hub, Zendesk for Customer Service, Genesys Cloud CX, Retell AI, and Zoho Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=hubspot-service-hub&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=retell-ai&focus%5B%5D=zoho-desk)

RefundHalt

RefundHalt is refund protection and chargeback protection for iOS and Android apps. When a customer files an Apple refund request or asks for a Google Play refund, the store usually grants it and the developer loses revenue they already earned. Most App Store refunds and Play Store refunds are never contested. Apple's refund policy and Google's refund process both let developers respond with usage evidence, but doing that by hand means running a server that listens for store notifications, matching every refund request to the right buyer, and building the evidence for each case. Almost nobody has time to build that, so the money just goes. RefundHalt is that pipeline, already built. It receives App Store Server Notifications and Google Play notifications, matches each Apple refund or Play Store refund to the buyer, pulls their real usage, builds the evidence, and contests the case with the store automatically. That covers in-app purchase refunds, subscription refunds, and Google Play chargebacks. It is the practical way to reduce refund rate without touching your app, because a contested case with real evidence keeps sales that would otherwise be refunded by default. Setup takes a few minutes. There is no SDK and nothing to install inside the app. RefundHalt works alongside RevenueCat, Adapty, and Apphud, so nothing about an existing setup has to change. Every plan starts with a free trial, and pricing is a flat monthly price, not a percentage of what you keep. Chargebacks are about to cost Android developers real money. From August 2026, Google Play passes chargeback costs to developers: a lost chargeback means losing the sale plus the bank's fee, and the only way to fight one is through the Google chargeback review with evidence. RefundHalt answers those reviews automatically. RefundHalt is built for indie developers and studios that are tired of donating revenue to refund abuse. App Store refunds, Play Store refunds, and chargebacks all land in one dashboard with every request, every response, and every outcome.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind RefundHalt?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of RefundHalt?

Replio

Replio is an AI-powered customer support agent designed to provide businesses with 24/7 automated assistance across multiple communication channels, including WhatsApp, Instagram, Messenger, Telegram, and web chat. By leveraging a company's existing knowledge base, Replio delivers instant, accurate responses to customer inquiries in over 50 languages, ensuring a seamless and efficient support experience. One of Replio's standout features is its ability to handle a wide range of customer interactions autonomously. It can answer common questions related to pricing, operating hours, product information, and order assistance directly from the business's own content. This capability significantly reduces the workload on human support teams by resolving a substantial portion of inquiries without human intervention. In scenarios where human assistance is necessary, Replio facilitates smooth handoffs to live agents. It escalates complex or sensitive conversations to team members, providing them with full context to ensure continuity and personalized service. The shared team inbox allows for real-time monitoring and intervention, ensuring that no customer query goes unanswered. Replio also enhances customer engagement by recommending products, capturing leads, and running interactive campaigns such as giveaways and raffles directly within the chat interface. This proactive approach not only addresses customer needs but also contributes to business growth by fostering a more interactive and engaging customer experience. The platform's multilingual support ensures that businesses can cater to a diverse customer base. Replio automatically detects and responds in the customer's preferred language, including Arabic, English, Hindi, Urdu, Bengali, Tagalog, and many others, thereby breaking down language barriers and expanding market reach. Integration with various communication channels is straightforward, allowing businesses to connect their WhatsApp, Instagram, Messenger, Telegram accounts, and even their website chat widget to Replio. This unified approach ensures consistent and reliable support across all platforms where customers are active. Replio's AI capabilities extend to understanding and processing images and screenshots sent by customers. Whether it's a photo of a product, a receipt, or an error message, Replio can interpret the visual content and provide relevant responses, enhancing the support experience. The platform also offers robust analytics and reporting features. Businesses can monitor key metrics such as deflection rates, message volumes by channel, top customer questions, and customer satisfaction ratings. These insights enable continuous improvement of support strategies and identification of areas needing attention. Setting up Replio is user-friendly and requires no coding skills. Businesses can import their knowledge base by pasting content, uploading files like PDFs or Word documents, or importing entire websites. Replio learns from this information in minutes, allowing for a quick deployment of the AI support agent. In summary, Replio provides businesses with a comprehensive AI-driven solution for customer support, offering instant multilingual responses, seamless human handoffs, proactive engagement tools, and insightful analytics. Its ease of integration and setup makes it an accessible and valuable asset for enhancing customer service operations.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Replio?

  • Seller: Replio
  • Year Founded: 2026
  • HQ Location: doha, QA
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Replio?

Robylon AI

Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide.

Average Rating: 5.0/5.0

Total Reviews: 42

Who Is the Company Behind Robylon AI?

  • Seller: Robylon AI
  • Year Founded: 2024
  • HQ Location: San Francisco, US
  • LinkedIn® Page: linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 83% Small, 7% Medium

What Do G2 Reviewers Say About Robylon AI?

AI-generated summary from verified user reviews

Pros
  • Users commend the efficient AI voice assistant of Robylon AI for enhancing responsiveness and improving customer satisfaction significantly.
  • Users benefit from efficient automation in HR queries, significantly enhancing response times and reducing costs.
  • Users commend Robylon AI for its efficiency, significantly reducing support workload and enhancing response times and satisfaction.
  • Users appreciate the high customer satisfaction delivered by Robylon AI, boosting CSAT scores and streamlining support operations.
  • Users find Robylon AI exceptionally easy to use, enabling swift task handling and enhancing overall satisfaction effortlessly.
Cons
  • Users face a steep learning curve with Robylon AI, particularly due to manual processes and limitations on the free plan.
  • Users note the limited AI capabilities of Robylon, restricting access to advanced features and automation options.
  • Users note that the accent recognition occasionally confuses American and British spellings, which amuses UK teammates.
  • Users report occasional hallucination issues with Robylon AI, impacting reliability despite recent accuracy improvements.
  • Users find the manual process for consuming older chats cumbersome and wish for automation in Robylon AI.

What Are Recent G2 Reviews of Robylon AI?

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How it works

Sarj

Sarj is the Conversational AI platform Saudi enterprises trust to handle every customer interaction across voice and chat, without losing the human touch. - Voice AI: Real Saudi voices, not synthetic AI. Your customers won't hear a robot. They'll hear someone who sounds like them. - Conversational AI: Chat across web and WhatsApp that resolves, qualifies, and escalates with the judgment of a well-trained team. Any volume. Any hour. - Automations: Every conversation becomes an action. Bookings confirmed, CRMs updated, follow-ups sent automatically.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Sarj?

  • Seller: Sarj
  • Year Founded: 2023
  • HQ Location: Riyadh, SA
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Sarj?

Sobot AI Agents

Sobot AI Agents helps businesses build, deploy, and continuously improve AI agents for customer service and customer engagement. More than answering questions, Sobot AI Agents can understand customer intent, make decisions, and take action—from product recommendations and order inquiries to troubleshooting and service requests. Businesses can create agents through a no-code, conversational workspace and equip them with reusable knowledge, skills, workflows, memory, and variables. Built-in tools and MCP connectivity allow agents to access business systems and complete real tasks, such as checking orders, updating information, and creating service tickets. Before launch, teams can evaluate agent performance against real customer scenarios and business-specific standards. After deployment across digital and voice channels, analytics and natural-language data queries help teams identify issues, review conversations, and continuously improve service quality. With Sobot AI Agents, businesses can turn fragmented knowledge, processes, and systems into consistent, actionable customer experiences—while enabling seamless human collaboration when needed.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Sobot AI Agents?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Sobot AI Agents?

SquadStack

SquadStack is India's leading Voice AI platform for sales and customer engagement. Our human-like Voice AI Agents run outbound and inbound calls for the country's largest consumer brands, qualifying leads, booking appointments, driving renewals and closing sales across 8+ Indian languages. We handle 4 million+ calls a day for brands like TATA Digital, Delhivery, IndiaMART, AngelOne, PhonePe, Axis Securities, HDFC Life, CarDekho, Swiggy, Zepto, upGrad and NIIT. Our agents were the first to pass the Turing Test for contact centres. In blind tests, 81% of BFSI leaders could not tell them apart from a human. The results are measurable: up to 40% more conversions, 90% connectivity and 3x lower cost than human teams. A leading brokerage saw 3x conversions and 3.2x lower handle time. A general insurer cut renewal costs by 60%. Delhivery reduced rider acquisition cost 4x and onboarded 3x faster. Speech models trained on 600 million+ minutes of real Indian conversations handle code-switching, interruptions and 30-turn calls without drifting, then hand off to a human when it matters. SquadStack is ISO 27001, ISO 27701, SOC 2 Type II, DPDP and TRAI compliant, with India data residency. The complete outcome stack: - Lead Intelligence to prioritise who to call and when - Voice AI and expert human agents for every campaign - AI supervision and call quality analysis on every conversation - ROI Optimization Engine tuned to your conversion and cost goals

Average Rating: 4.2/5.0

Total Reviews: 3

Who Is the Company Behind SquadStack?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Are Recent G2 Reviews of SquadStack?

Stakd Systems

Stakd Systems builds and runs done-for-you AI voice & chat agents for service businesses — answering calls, texts, and web chats 24/7, qualifying leads, and booking jobs. We custom-build, train, and fully manage the system, so you capture more jobs without adding staff.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Stakd Systems?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Stakd Systems?

StepsAI

Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind StepsAI?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of StepsAI?

Stramik

Slow replies, missed chats, and robotic bots are driving your customers to competitors. Stramik gives you AI that actually knows your business, live visitor monitoring, and proactive messaging so you can turn every conversation into a reason to stay. Stramik combines the best of the competition at affordable per-organization pricing without paywalling most common features that users expect. We have proactive messaging features, live visitor monitoring, and integrations to the most popular CRMs out there including HubSpot, Shopify, and more. Our free iOS app allows agents and solopreneurs to provide quality support and engagement on the go as well.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Stramik?

  • Seller: Stramik
  • Year Founded: 2024
  • HQ Location: Phoenix, US
  • LinkedIn® Page: www.linkedin.com
    169 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Stramik?

Supsis AI

Supsis AI is an AI-powered omnichannel customer communication platform that helps businesses manage customer interactions, automate workflows, and deliver exceptional customer experiences from a single workspace. By bringing together live support, AI agents, automation, CRM capabilities, and multiple communication channels, Supsis AI enables teams to respond faster, improve productivity, and build stronger customer relationships. The platform unifies conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, email, web live chat, and other digital channels into one intelligent inbox. With built-in AI agents, visual automation, live support tools, customer profiles, voice and video communication, and real-time analytics, businesses can streamline operations while providing personalized support at every stage of the customer journey. Supsis AI is designed for organizations of all sizes across industries including retail, e-commerce, healthcare, hospitality, education, finance, telecommunications, and professional services. Flexible integrations, APIs, and enterprise-grade security make it easy to connect with existing business systems while maintaining compliance with regulations such as GDPR and KVKK. Whether you're looking to improve customer support, automate repetitive tasks, increase sales, or scale customer engagement across multiple channels, Supsis AI provides a flexible, AI-driven platform that grows with your business.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind Supsis AI?

  • Seller: Softcand
  • Year Founded: 2020
  • HQ Location: Pendik, TR
  • Twitter: @supsisai
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small

What Do G2 Reviewers Say About Supsis AI?

AI-generated summary from verified user reviews

Pros
  • Users value the affordable pricing of Supsis AI, enabling seamless task management on a single platform.
  • Users appreciate the ease of use of Supsis AI, allowing them to manage all tasks on a single platform.

What Are Recent G2 Reviews of Supsis AI?

What Are G2 Users Discussing About Supsis AI?

TelBuddy

TelBuddy is a no-code AI communication platform that transforms standard business phone systems into automated revenue engines. Built on the Twilio API, TelBuddy provides a user-friendly web dashboard that allows businesses to deploy AI Receptionists, Smart IVRs, and automated SMS workflows without writing a single line of code. Key Features: AI Receptionist: 24/7 voice agents that answer calls, book appointments, and qualify leads. Smart SMS Automation: Choose between "Auto Mode" for fully hands-free replies or "Draft Mode" for AI-suggested responses you approve. Visual Dashboard: Track live calls, revenue opportunities, and lead status in real-time. Instant Scalability: Manage one-to-one or one-to-many conversations seamlessly.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind TelBuddy?

Who Uses This Product?

  • Company Size: 200% Small

What Are Recent G2 Reviews of TelBuddy?

Triviat

Human-like AI phone calls & chats. Bring your customer communication to the next level while slashing costs and increasing sales

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Triviat?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Triviat?

AI-generated summary from verified user reviews

Pros
  • Users value the human-like voice interaction that enhances customer support efficiency and improves overall experiences.
  • Users find Triviat to be easy to use, enhancing customer interactions and optimizing support team efficiency.
  • Users value the human-like voices of Triviat, enhancing customer interactions and streamlining support processes.

What Are Recent G2 Reviews of Triviat?

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Average Rating: 4.6/5.0

Total Reviews: 49

Who Is the Company Behind ViaSay?

  • Seller: laiye
  • Year Founded: 2015
  • HQ Location: Beijing, Beijing
  • Twitter: @laiye
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    464 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Airlines/Aviation, Leisure, Travel & Tourism
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About ViaSay?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from Laiye, highlighted by proactive assistance and training opportunities.
  • Users find ViaSay to be straightforward and easy to use, making the experience enjoyable and accessible, especially for beginners.
  • Users value the efficiency of ViaSay for its intuitive design and proactive support for seamless usage.
  • Users value the exceptional support from Laiye, appreciating proactive assistance and training for a seamless experience.
  • Users value the exceptional support from ViaSay, with proactive assistance and tailored training for optimal use.
Cons
  • Users find AI limitations in ViaSay require assistance, though improvements in flow builder have enhanced user experience.
  • Users find that flow management requires assistance, although recent updates have improved accessibility and intuitiveness.
  • Users find the learning curve challenging, but recent updates have improved the ease of use significantly.
  • Users note a dependency on team assistance for building use cases, although improvements have been made to ease this process.

What Are Recent G2 Reviews of ViaSay?

What Are G2 Users Discussing About ViaSay?

Whisperchat

Most customer questions are the same ones over and over. "What's your refund policy?" "How do I install this?" "Does it work with X?" Your team answers them manually. Every single day. WhisperChat fixes that. You connect it to your website, upload your FAQs or docs, and it learns your business. Then it sits on your site as a chat widget and handles those repetitive questions automatically day and night, without you lifting a finger. What makes it different? It only answers based on your real content, so it never makes things up. It shows a confidence level on every answer, so you always know when it's sure and when it's not. And if a question is too complex, it escalates to your team instead of guessing. Over 700 businesses use WhisperChat to reduce support workload without hiring more people. Free to start. No credit card. Live in 10 minutes.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Whisperchat?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Whisperchat?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated October 21, 2026