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Zonka Feedback

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4.7 out of 5 stars
81 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.7
Serving customers since
2014
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Zonka Feedback

81 reviews

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time.

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Zonka Feedback Reviews

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Profile Name
Star Rating
69
10
0
1
1
MP
Mateusz P.
12/19/2023
Validated Reviewer
Verified Current User
Review source: Organic

Great product with many feauters and perfect customer service

|Zonka Feedback
Zonka Feedback has significantly enhanced our customer engagement strategy. Its user-friendly interface simplifies the process of collecting and analyzing feedback, offering a wide array of customizable survey options that perfectly align with our brand's identity and goals. Pretty easy for any form of integration (we are using our Twilio account and have integration with Freshdesk for automatic surveys). Additionally, the customer support team at Zonka is exemplary. Their prompt assistance and willingness to guide us through any queries or customization needs have been commendable.
Toby E.
TE
Toby E.
07/18/2023
Validated Reviewer
Review source: Organic

Great product with great customer support

|Zonka Feedback
The product is easy to use and clean. Templates are great and the white-label feature is really good for enterprise products
Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
12/01/2022
Validated Reviewer
Review source: Organic

Easy to use platform with great customer service

|Zonka Feedback
The platform is easy to use. The functionality of having the survey be taken offline in Kiosk mode is very helpful for those of us that work in remote locations without access to steady internet. Their customer service is great. I had a minor issue where I deleted an account owner, and needed help restoring the account and get access to billing. The chat functionality on their website worked well, and I had consistent help from one of their customer service representatives. Overall, recommend the product!

About

Contact

Phone:
9999849771
HQ Location:
Gurugram, Haryana

Social

@zonkafeedback

AI Customer Feedback & Intelligence Platform that captures the Voice of the Customer, analyzes it in real time, and transforms insights into meaningful action.

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scoring, entity recognition, and Ask AI to turn raw feedback into actionable insights. With a centralized inbox, real-time alerts, case management, and automation, teams can close the loop faster, respond to feedback, and resolve issues before they escalate. Zonka Feedback also includes reputation management to monitor and respond to online reviews. It integrates with 50+ tools, including Salesforce, HubSpot, Zendesk, and Intercom, to deliver a unified 360° view of the customer, empowering businesses to increase satisfaction, reduce churn, and accelerate growth.

Details

Year Founded
2014
Ownership
Sonika Mehta