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Zonka Feedback

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4.7 out of 5 stars
81 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.7
Serving customers since
2014
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Zonka Feedback

81 reviews

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time.

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Zonka Feedback Reviews

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Profile Name
Star Rating
69
10
0
1
1
Verified User in Professional Training & Coaching
UP
Verified User in Professional Training & Coaching
10/06/2021
Validated Reviewer
Verified Current User
Review source: Organic

An excellent surveying tool

|Zonka Feedback
I need to gather tons of feedback in the workshops I do, and Zonka provided me with a great solution to collect data in an easy and powerful way. The tool has templates, survey logic, and a lot more of useful features to maximize the data collected.
Juan Carlos C.
JC
Juan Carlos C.
Systems Thinker | Ingeniero Economista | Gerente de Operaciones en Transvial
09/24/2021
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

It makes it easy to monitor your work team's engagement.

|Zonka Feedback
The versatility and use cases, mainly. Additionally, it has a super cool UX for those who complete the surveys. I use it to gauge the mood within my team and it works super well for me.
Rabindra J.
RJ
Rabindra J.
Data Engineer at IBM
09/21/2021
Validated Reviewer
Review source: Organic

One of the best feedback tool and all in one tool for feedback

|Zonka Feedback
I’ve been using Zonka Feedback for our company, and it’s made it easy to survey customers and collect their sentiment, opinions, and feedback. I really like that I can create surveys that match our branding and that it’s easy to integrate into my website. It has a great deal of flexibility, too! I’m able to make changes to the template, to the color scheme, to the questions, and to the distribution method. Zonka Feedback has helped me make my customers happier.

About

Contact

Phone:
9999849771
HQ Location:
Gurugram, Haryana

Social

@zonkafeedback

AI Customer Feedback & Intelligence Platform that captures the Voice of the Customer, analyzes it in real time, and transforms insights into meaningful action.

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scoring, entity recognition, and Ask AI to turn raw feedback into actionable insights. With a centralized inbox, real-time alerts, case management, and automation, teams can close the loop faster, respond to feedback, and resolve issues before they escalate. Zonka Feedback also includes reputation management to monitor and respond to online reviews. It integrates with 50+ tools, including Salesforce, HubSpot, Zendesk, and Intercom, to deliver a unified 360° view of the customer, empowering businesses to increase satisfaction, reduce churn, and accelerate growth.

Details

Year Founded
2014
Ownership
Sonika Mehta