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Zonka Feedback

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4.7 out of 5 stars
81 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.7
Serving customers since
2014
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Zonka Feedback

81 reviews

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time.

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10
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Zonka Feedback Reviews

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Profile Name
Star Rating
69
10
0
1
1
Rajat G.
RG
Rajat G.
Solution Architect || UiPath || EY India Alumnus || Blue Prism || Intelligent Automation
02/11/2025
Validated Reviewer
Review source: Organic

Improved Customer Satisfaction Tracking

|Zonka Feedback
Zonka Feedback has been a fantastic addition to our retail business. We use it to collect customer feedback at checkout and post-purchase via SMS surveys. The real-time dashboard gives us valuable insights into what customers love and where we need to improve. Since implementing the platform, we’ve seen an improvement in our customer experience and retention rates. The NPS tracking has been particularly useful in understanding brand loyalty.
Verified User in Financial Services
AF
Verified User in Financial Services
02/11/2025
Validated Reviewer
Verified Current User
Review source: Organic

Amazing software to get real time customer feedback and close feedback loop

|Zonka Feedback
Hands down the best feedback software. I have used different tools while working in my previous organizations and this one is clearly the best out there. Super easy to set up, amazing value for money, the support is enterprise-level no matter which plan you are on. Some things I love. 1. Easy amazing survey builder 2. Closing the feedback loop - not a lot of tools have done this in depth. 3. Great reports - I have scheduled most which makes it really smooth
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
11/11/2024
Validated Reviewer
Verified Current User
Review source: Organic

Great for basic CSAT gathering, has a long way to go for functionality

|Zonka Feedback
Zonka is great for being able to stand up surveys very quickly and to adjust as needed

About

Contact

Phone:
9999849771
HQ Location:
Gurugram, Haryana

Social

@zonkafeedback

AI Customer Feedback & Intelligence Platform that captures the Voice of the Customer, analyzes it in real time, and transforms insights into meaningful action.

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scoring, entity recognition, and Ask AI to turn raw feedback into actionable insights. With a centralized inbox, real-time alerts, case management, and automation, teams can close the loop faster, respond to feedback, and resolve issues before they escalate. Zonka Feedback also includes reputation management to monitor and respond to online reviews. It integrates with 50+ tools, including Salesforce, HubSpot, Zendesk, and Intercom, to deliver a unified 360° view of the customer, empowering businesses to increase satisfaction, reduce churn, and accelerate growth.

Details

Year Founded
2014
Ownership
Sonika Mehta