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Zonka Feedback

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4.7 out of 5 stars
81 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.7
Serving customers since
2014
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Zonka Feedback

81 reviews

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time.

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69
10
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1
1

Zonka Feedback Reviews

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Profile Name
Star Rating
69
10
0
1
1
Matteo M.
MM
Matteo M.
Executive & Leadership Coach | Trainer | Team Facilitator
07/11/2022
Validated Reviewer
Verified Current User
Review source: Organic

Simple, effective, complete, a must have for any consultant

|Zonka Feedback
The options for sending surveys and how to respond: flexibility and completeness so as to be able to satisfy an intergenerational audience used to using different devices.The ability to respond to offline surveys. The ease and immediacy of use and the presence of tutorials that guide you step by step making it quick to learn and use Zonka. The presence of ready-to-use templates. The speed and simplicity with which you can create a survey and share it. The ability to collect responses anonymously or not and to select which data to collect. The presence of various types of reports and statistics and ways of observing the responses and organizing them according to your needs. Integrations with third-party elements: Slack, google sheet, etc.
Mukul D.
MD
Mukul D.
06/17/2022
Validated Reviewer
Review source: Organic

A complete solution for feedback management

|Zonka Feedback
The support team of Zonka and feature to embedded the question in any email template
Angel G.
AG
Angel G.
05/26/2022
Validated Reviewer
Verified Current User
Review source: Organic

An amazingsurvey tool

|Zonka Feedback
The API is so easy to use and very usefull, plus the offline survey tools are excellent!

About

Contact

Phone:
9999849771
HQ Location:
Gurugram, Haryana

Social

@zonkafeedback

AI Customer Feedback & Intelligence Platform that captures the Voice of the Customer, analyzes it in real time, and transforms insights into meaningful action.

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scoring, entity recognition, and Ask AI to turn raw feedback into actionable insights. With a centralized inbox, real-time alerts, case management, and automation, teams can close the loop faster, respond to feedback, and resolve issues before they escalate. Zonka Feedback also includes reputation management to monitor and respond to online reviews. It integrates with 50+ tools, including Salesforce, HubSpot, Zendesk, and Intercom, to deliver a unified 360° view of the customer, empowering businesses to increase satisfaction, reduce churn, and accelerate growth.

Details

Year Founded
2014
Ownership
Sonika Mehta