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Waitwhile, Inc

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321 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.8
#1 in 2 categories
Grid® leader
Serving customers since
2017
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Waitwhile, Inc Reviews

Review Filters
Profile Name
Star Rating
302
18
1
0
0
CB
Christy B.
Outpatient Specialty Services Manager
12/03/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Efficient Patient Management, Minor Limitations

I like that Waitwhile provides a comprehensive view of patient statuses by allowing me to see who is waiting, who is being serviced, and who has already been completed at once. This functionality is invaluable as it enables me to effectively manage staff allocation to meet varying patient needs throughout the day. The ability to keep detailed records of patient visits and volumes is another feature I appreciate because it informs our productivity and quality measures. Additionally, the software's adaptability is crucial for our busy hospital environment, particularly in our Specialty department, where provider check-in processes differ. Waitwhile's interface is user-friendly, allowing for easy addition of staff members, which simplifies onboarding and daily operations. This user-friendly experience ultimately leads me to give Waitwhile a high recommendation score of 9 out of 10.
CP
Christmanuel P.
12/03/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Waitwhile

It is easy for us to sign up and we are able to send our Job seeker text message etc.
GR
Gwendolyn R.
12/01/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Streamlined Customer Interactions, A Potentially Confusing Wait Time Display

I appreciate how Waitwhile makes it easier to track customer orders and facilitates communication. I use it to sign in customers, having their name, phone number, and order number readily available, which saves me from manually typing this information and helps in efficiently tracking wait times. One of my favorite features is the ability to text customers directly, particularly since we don't have parking at our location, and we ask customers to wait in their cars to avoid tickets. This texting feature makes it significantly more convenient for our customers, as they can come and grab their orders promptly when notified. I also found the initial setup of Waitwhile to be very easy, which is a huge plus. The integration with Centiro is smooth and beneficial in managing operations. Based on these features and overall experience, I am extremely likely to recommend Waitwhile, rating it a 10 out of 10.

About

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HQ Location:
San Francisco, California

Social

@waitwhile

What is Waitwhile, Inc?

Waitwhile provides an online queue management and appointment scheduling platform that helps businesses reduce wait times and improve customer experience.

Details

Year Founded
2017