Waitwhile, Inc

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351 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.8
#1 in 3 categories
Grid® leader
Serving customers since
2017
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Waitwhile, Inc Reviews

Review Filters
Profile Name
Star Rating
331
18
1
0
1
Simone O.
SO
Simone O.
return coworkerSmall-Business (50 or fewer emp.)
11/03/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy to Use and Navigate, with a Smooth Sign-In Experience

I like that it's easy to use and easy to navigate and the sign-in is generally easy for most customers to understand
Verified User in Consulting
CC
Verified User in Consulting
Small-Business (50 or fewer emp.)
10/07/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Efficient Waitlist Management, Room for Improvement

I like that Waitwhile can be configured to meet the specific needs of our shop, which is really helpful. We don't use the booking feature, just the waitlist, and the kiosk option is a big advantage since it lets clients check in without using their phones—just walk in and use the kiosk. It's great that I can put the waitlist on screens, making it more efficient. The waitlist features keep us organized and make the barbershop more efficient by eliminating the need for manual pen and paper, fully digitizing the process to help our barbers focus more on their work. Also, the initial setup was very easy and user-friendly, requiring little technical knowledge, which made getting started a breeze.
Verified User
G
Verified User
Mid-Market (51-1000 emp.)
10/06/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Intuitive but Needs Notification Enhancements

I like Waitwhile for several reasons. The interface is divided into sections like waitlist, serving, and completed, which makes it simple and easy to use without needing any particular documentation. Anyone can use it with ease due to its straightforward user interface. I also appreciate the chat interface, which allows me to directly chat with students, and they can send messages back, which makes the chat feature really useful.

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HQ Location:
San Francisco, California

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What is Waitwhile, Inc?

Waitwhile provides an online queue management and appointment scheduling platform that helps businesses reduce wait times and improve customer experience.

Details

Year Founded
2017
Website
waitwhile.com