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UserEcho

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22 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.2
Serving customers since
2012
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UserEcho Reviews

Review Filters
Profile Name
Star Rating
11
10
0
0
1
Verified User in Financial Services
UF
Verified User in Financial Services
11/26/2019
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Price is the only good part

Built-in chat, customer support seems to be good as well.
Verified User in Computer Software
UC
Verified User in Computer Software
11/26/2019
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Very useful in most cases

the focused agent interface and the integration with Jira
DH
Daniel H.
11/26/2019
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great platform. Amazing value for the price.

UserEcho is on par with overpriced and overhyped competitors such as UserVoice. Not only that, they are super responsive to all feedback and many times they will implement a request or suggestion the very same day! I've never seen any company be so responsive to their customers.

About

Contact

HQ Location:
Arlington Heights, IL

Social

@userecho

What is UserEcho?

UserEcho LLC is a company specializing in customer feedback and support solutions. Its platform offers businesses tools to gather, manage, and respond to customer input, enhancing communication and service quality. The service provides features such as forums, help desks, feedback systems, and knowledge bases, allowing organizations to create communities for user engagement and support. By utilizing UserEcho, companies can improve customer satisfaction through efficient handling of inquiries and suggestions. The platform is designed to be user-friendly and customizable, catering to the diverse needs of businesses aiming to optimize their customer support processes.

Details

Year Founded
2012
Website
userecho.com