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UserEcho

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22 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.2
Serving customers since
2012
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UserEcho Reviews

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Profile Name
Star Rating
11
10
0
0
1
Stéphane H.
SH
Stéphane H.
Data is the raw material of my craft.
11/28/2019
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Perfect for SMB

As the developer of a browser extension, I was looking for a simple, affordable yet powerful and complete solution to offer support. I have been using UserEcho for a couple of years now and it works great and helps keeping my users engaged.
MN
Marti N.
11/28/2019
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Best for customer support (all in one!)

How it allows you to customize the experience. We tried FreshDesk, ZenDesk, Zoo-something, and many others. None seemed to work out for us. Until we stumbled with UserEcho. It's so easy to use, allows you to add your own domain without a paywall, ... It's like they are the Jedis of the desk services platforms.
AG
Aymeric G.
11/26/2019
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Complete suite

It just works. We have been using this service for years and we are very happy with it. All support emails go there, we use the forums and knowledge base articles too. Our customer support team can managed their work without any IT help.

About

Contact

HQ Location:
Arlington Heights, IL

Social

@userecho

What is UserEcho?

UserEcho LLC is a company specializing in customer feedback and support solutions. Its platform offers businesses tools to gather, manage, and respond to customer input, enhancing communication and service quality. The service provides features such as forums, help desks, feedback systems, and knowledge bases, allowing organizations to create communities for user engagement and support. By utilizing UserEcho, companies can improve customer satisfaction through efficient handling of inquiries and suggestions. The platform is designed to be user-friendly and customizable, catering to the diverse needs of businesses aiming to optimize their customer support processes.

Details

Year Founded
2012
Website
userecho.com