UserEcho
22 reviews
- 1 profiles
- 4 categories
Average star rating
4.2
Serving customers since
2012
UserEcho Reviews
GS
German S.
Soporte técnico en MayckyUserEcho is really a powerful tool to serve customers in very short times
UserEcho is a platform with a modern and fully customizable design. A feature that is very interesting is that of automatic messages that significantly reduce the number of incidents created by users. I also like its integration with Facebook to manage all the queries that arrive from the social network.
MA
Melvin A.
Soporte Técnico en Sistemas en Algar TechUserEcho is a modern support system with the capacity to deal with large organizations
UserEcho is a modern platform. I like it because it has two interfaces, one for agents and one for clients. The speed of scrolling on the website is one of the main features that I like, as it guarantees that users do not waste time opening tickets. In addition, automation through its knowledge base allows us to save responses to tickets with common problems.
AC
Verified User in Computer Software
Some simple steps, some complex
Used to replace our ticket, knowledge base, feedback and live chat services.
With the exception of canned responses (inserting a template) its pretty solid set up
About
What is UserEcho?
UserEcho LLC is a company specializing in customer feedback and support solutions. Its platform offers businesses tools to gather, manage, and respond to customer input, enhancing communication and service quality. The service provides features such as forums, help desks, feedback systems, and knowledge bases, allowing organizations to create communities for user engagement and support. By utilizing UserEcho, companies can improve customer satisfaction through efficient handling of inquiries and suggestions. The platform is designed to be user-friendly and customizable, catering to the diverse needs of businesses aiming to optimize their customer support processes.
Details
Year Founded
2012
Website
userecho.com