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UMAI

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33 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.8
Serving customers since
2016
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UMAI Reviews

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Profile Name
Star Rating
31
2
0
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Adameve .
A
Adameve .
04/23/2026
Validated Reviewer
Review source: Organic

Effortless Restaurant Reservations with UMAI

I find UMAI easy for us to manage reservations since there's no need to manually contact customers because UMAI already has that covered. I appreciate being able to save the customer database for future events, as it allows us to invite them when relevant, leading to higher attendance. This feature helps make our work easier. Also, while the initial setup was a bit challenging, I had great support from Rachel and UMAI support, which was really helpful.
Ammelia J.
AJ
Ammelia J.
Group Manager - Marketing, Branding, Creative | Hospitality, Lifestyle & Experience Brands (Hotels, F&B, Beach Clubs, Spa & Yacht) | ex-foodpanda
04/21/2026
Validated Reviewer
Review source: Organic

Smoother Reservations with Highly Customizable UMAI

I appreciate how UMAI makes arranging reservations smoother for my restaurant, eliminating the hassle of manual processes. I also like the customization of the widgets, which helps keep my brand placement strong. Additionally, the initial setup of UMAI was easy.
Jay R.
JR
Jay R.
Restaurant Manager at Gaia’s KL
04/09/2026
Validated Reviewer
Verified Current User
Review source: Organic

Fantastic, User-Friendly Restaurant Management with Responsive 24/7 Support

Fantastic platform for restaurant management! UMAI is user-friendly, and the 24/7 support team is always responsive. It has helped us automate our bookings and focus more on delivering a great dining experience.

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HQ Location:
Kuala Lumpur, MY

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What is UMAI?

UMAI is a technology company that specializes in providing software solutions for the hospitality industry, specifically targeting restaurants. Their platform aims to optimize restaurant operations through features like table management, automated marketing tools, reservation systems, and customer relationship management. By integrating these solutions, UMAI helps restaurants increase efficiency, improve customer service, and boost profitability. They focus on creating seamless experiences for both restaurant operators and their customers by utilizing cutting-edge technology.

Details

Year Founded
2016