--- title: UMAI Reviews meta_title: 'UMAI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 37 reviews by the users' company size, role or industry to find out how UMAI works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 37 scale: '5' date_modified: '2026-06-22' parent_category: name: Reservation url: https://www.g2.com/categories/reservation --- # UMAI Reviews **Vendor:** UMAI **Category:** [Restaurant Reservations Software](https://www.g2.com/categories/restaurant-reservations) **Average Rating:** 4.8/5.0 **Total Reviews:** 37 ## About UMAI UMAI is a modern reservation system that helps restaurants fill more seats, grow revenue, and turn first-time guests into loyal regulars. With dynamic seating tools, powerful guest data, easy-to-use features, and personalised marketing to bring guests back with automated campaigns, UMAI helps ambitious operators streamline service and scale their business without sacrificing hospitality. Enterprise-grade tools. Without the enterprise cost. ## UMAI Reviews ### 1. Seamless Google My Business Integration and Effortless Reservations **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie S. | Graphic Design & Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about UMAI?** The restaurant managers and floor staff are familiar using it. There are no problems so far, everything is ok. We hardly think about it, it is seamlessly integrated with Google My Business and customers are actively using it. **What do you dislike about UMAI?** There are many other features in the UMAI interface that we haven't explored. So far we are just using the reservation system. I need to log in and log out if I'm checking different restaurants. **What problems is UMAI solving and how is that benefiting you?** Customers are very digital savvy these days (especially those that seek more sophisticated dining experiences) and are highly dependent on IT services like Google Maps, Google My Business etc before they decide to visit a restaurant. So its essential to have a reservation button integrated directly on your Google My Business profile.That is what customers are used to and what they expect. ### 2. Effortless Reservations, Superb UI, Needs Queueing System **Rating:** 4.5/5.0 stars **Reviewed by:** Henry S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about UMAI?** I appreciate UMAI's reservation system and loyalty program because they help build relationships with customers by offering exclusive deals and streamline our operations by auto-assigning tables and preventing overbooking. The seamless UI is a big plus, as it's easy for our floor operation staff to navigate and understand. It doesn't complicate the operation flow and manages table assignments simply, allowing staff to focus on service. Switching to UMAI from Wannascan was a good move since UMAI offers both a reservation system and loyalty programs, which was essential as our restaurant started to grow. **What do you dislike about UMAI?** There's a feature I would really like UMAI to look into developing, which is the queueing system. It would be beneficial to offer more features to tackle complicated situations that arise from the unique concept of our restaurant. The queueing system would allow us to manage the crowd better, as our diners are usually cramped in front of our deli counters, affecting the operation flow. It would be great if every table is assigned a unique QR code where arrived guests can scan to pop into the queue to be served at the chiller display while seated and waiting. **What problems is UMAI solving and how is that benefiting you?** UMAI's reservation system smooths operations by auto-assigning tables, preventing overbooking, and their loyalty program helps build customer relationships with exclusive deals. ### 3. UMAI Makes Restaurant Reservations Smooth, Intuitive, and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Flamez b. | Owner and Chef, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about UMAI?** UMAI has made managing reservations for our restaurant incredibly smooth and organized. The platform is very intuitive, easy for our team to use, and it helps us keep track of bookings without confusion or double reservations. We especially like how it improves the overall customer experience, guests can reserve easily while we can manage tables, timing, and special requests efficiently. **What do you dislike about UMAI?** So far, there isn’t anything significant we dislike. If anything, we are excited to see how UMAI continues to add more features for restaurants as it grows. **What problems is UMAI solving and how is that benefiting you?** Everything is centralized, clear, and reliable, which saves us time during busy service hours. Overall, UMAI gives us confidence that our reservations are handled properly so we can focus on delivering great food and service. ### 4. Seamless 24/7 Reservations with Some Setup Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about UMAI?** I appreciate that UMAI allows customers to make reservations 24/7, even during midnight after the restaurant's operations. This means customers don't have to wait for someone to reply to confirm their booking, making the reservation experience smoother. **What do you dislike about UMAI?** It's quite a long time to set up, so I'm not very clear with the memory from a few years ago. Also, it's easier for us to know about the new features. **What problems is UMAI solving and how is that benefiting you?** UMAI lets customers easily make reservations anytime and automatically assigns tables based on guest numbers. It removes the need for customers to wait for booking confirmations, making the process smoother and more efficient, especially outside restaurant operating hours. ### 5. Streamlines Restaurant Operations Efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Mama N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about UMAI?** What I like about UMAI is its all-in-one system that combines reservations, table management, and guest CRM into one platform. It helps us streamline core restaurant operations by simplifying reservations, waitlists, guest info, and table management, so we're not juggling manual books or systems. The automated reminders reduce no-shows, capturing guest preferences helps personalize service and improve customer loyalty, which ultimately saves time, reduces manual errors, and makes daily restaurant operations much more efficient. **What do you dislike about UMAI?** While UMAI works very well as an all-in-one system, there's always room for improvement. Deeper analytics and more customizable reports could help with more detailed decision-making. Smoother integration with certain POS systems and faster performance during peak hours would also make daily operations even more seamless. **What problems is UMAI solving and how is that benefiting you?** I use UMAI for restaurant management, including reservations, table planning, and guest CRM. It streamlines operations by automating marketing, reducing no-shows with reminders, personalizing service with guest preferences, and improving loyalty. It saves time and reduces errors, making daily operations more efficient. ### 6. Easy, Flexible Reservation Control with Time-Saving Automation and 24/7 Support **Rating:** 4.5/5.0 stars **Reviewed by:** Slyvia T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about UMAI?** UMAI gives me full control of all reservations in one system. It’s easy to use, quick to set up, and flexible enough to match how our restaurant operates. Features like the tag system, table automation, timeline view, and guest database keep everything clear at a glance and make it simple to stay organised. Overall, it saves time, reduces human error, and helps the team handle busy services more smoothly. The 24/7 support is also a major advantage—there’s always someone available to assist whenever we need help. **What do you dislike about UMAI?** We occasionally experience glitches and periods of system downtime. We also still have to manually record deposits and deduct them from the final bill, since the deposit information isn’t integrated with our POS system. That said, when issues do come up, they’re usually resolved quickly with help from the support team. **What problems is UMAI solving and how is that benefiting you?** UMAI replaces manual reservation handling with an automated system that keeps bookings, waitlists, table assignments, and guest data in one place. This has reduced our staff’s workload and helped improve table turnover. The guest database also helps us remember preferences and build stronger relationships with returning guests. The automated review emails make it easier to track feedback, follow up with unhappy guests, and record their preferences for next time. Most importantly, the 24/7 support gives us real peace of mind. Even during service hours, we know help is always available when we need it. ### 7. Effortless Restaurant Reservations with UMAI **Rating:** 5.0/5.0 stars **Reviewed by:** Adameve . | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about UMAI?** I find UMAI easy for us to manage reservations since there's no need to manually contact customers because UMAI already has that covered. I appreciate being able to save the customer database for future events, as it allows us to invite them when relevant, leading to higher attendance. This feature helps make our work easier. Also, while the initial setup was a bit challenging, I had great support from Rachel and UMAI support, which was really helpful. **What do you dislike about UMAI?** All good **What problems is UMAI solving and how is that benefiting you?** UMAI makes it easy to manage reservations and eliminates the need for manual customer contact. It helps save the customer database for future events, making it easier to invite guests and ensure high attendance. ### 8. Fantastic, User-Friendly Restaurant Management with Responsive 24/7 Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jay R. | Restaurant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about UMAI?** Fantastic platform for restaurant management! UMAI is user-friendly, and the 24/7 support team is always responsive. It has helped us automate our bookings and focus more on delivering a great dining experience. **What do you dislike about UMAI?** Nothing that i dislike about UMAI. Just looking forward in new upcoming features. **What problems is UMAI solving and how is that benefiting you?** They always do their best in making sure the system is well automated. That enables us to focus on our dining experience. ### 9. All-in-One Solution for Restaurant Reservations **Rating:** 5.0/5.0 stars **Reviewed by:** Donna E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about UMAI?** I use UMAI for restaurant reservations and find it incredibly valuable. I like the automated reminders and confirmations for deposits, which really streamline operations. It helps me access the guest database effortlessly. I appreciate that UMAI is an all-in-one platform, making it very efficient for my needs. Everything works well together, and I've found that although the initial setup was a bit hard for a first-timer, everything is good now. **What do you dislike about UMAI?** For first timers, the initial setup of UMAI was a bit hard, but now it's all good. **What problems is UMAI solving and how is that benefiting you?** UMAI automates reminders and confirmations, handles deposits, and provides a guest database, all through an all-in-one platform. ### 10. Comprehensive Reservation System with Somewhat Occasional Lag **Rating:** 5.0/5.0 stars **Reviewed by:** ivan k. | Guest Experience & Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about UMAI?** Their reservations system offers a comprehensive experience, featuring customizable tags and flexible availability options. I appreciate how notifications for new waitlists are prompt, and the timeline view of reservations is both straightforward and easy to access with just a click. Additionally, their customer support system stands out, providing assistance during both peak and off hours. **What do you dislike about UMAI?** Honestly, there isn't much to complain about, though I have noticed that the system occasionally lags. This might be due to our own devices, or it could happen during peak hours when guests are trying to make reservations. It's also possible that the system is resyncing to provide us with the most up-to-date information. **What problems is UMAI solving and how is that benefiting you?** At present, this system addresses my needs for tracking guest data and analyzing the daily analytics of my restaurant reservations, including both the number of guests and total bookings. Most importantly, it assists in managing a waitlist, which is a feature not commonly found in other reservation systems, as most are focused on on-demand bookings. When it comes to guest data, the system helps remind me of individual guest preferences and quirks. For daily analytics, it enables me to make better decisions about when my team needs additional manpower, such as identifying actual peak hours. The waitlist feature also gives us a slight advantage by helping convert unconfirmed reservations into confirmed ones. ### 11. Good Reservation Management with Professional Ease **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Founder, CEO & Culinary Director **Reviewed Date:** January 15, 2026 **What do you like best about UMAI?** I use UMAI to manage our reservations, which helps us stay organized, especially during busy weekends. I find the experience professional yet simple to manage. The software has been invaluable in helping us stay on top of every booking and reducing last-minute cancellations. I now have better visibility of guest history and details for each visit. What I like most about UMAI is that it's easy to use and saves us a lot of time in managing bookings and tables. The system is user-friendly, and even a beginner can start using it right away. The initial setup was very easy. **What do you dislike about UMAI?** The analytics can be more in-depth. **What problems is UMAI solving and how is that benefiting you?** I use UMAI to manage reservations, stay organized, and reduce last-minute cancellations. It's user-friendly, even for beginners, and provides better visibility on guest details. It also saves time managing bookings and tables. ### 12. Amazing Support and Easy Drag-and-Drop Reservations with UMAI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about UMAI?** The support team is amazing, fast and efficient when attending to any issues or enquiries. UMAI as a whole, is easy to use with the drag-and-drop feature, our Hostess is able to manage reservations. The Marketing feature for now is great to use, and helps with our newsletter. **What do you dislike about UMAI?** It would be great to have a more in-depth data driven features for us to analyze. To able to derive, analyze data such as what top selling items are per hour, top performing dishes within a week, etc. But understand that requires UMAI to connect to a POS system. **What problems is UMAI solving and how is that benefiting you?** As a reservation platform, it's convenient and easy to use, which helps our operations team to work efficiently when handling guests. Being able to know our Guest profile helps the team serves and delivery amazing hospitality. ### 13. Smoother Reservations with Highly Customizable UMAI **Rating:** 3.5/5.0 stars **Reviewed by:** Ammelia J. | Group Manager - Marketing, Branding, Creative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about UMAI?** I appreciate how UMAI makes arranging reservations smoother for my restaurant, eliminating the hassle of manual processes. I also like the customization of the widgets, which helps keep my brand placement strong. Additionally, the initial setup of UMAI was easy. **What do you dislike about UMAI?** Maybe just the intervals time can be customized manually. Right now, it's like 15 min, 30 min, and it's auto. I need something more flexible. **What problems is UMAI solving and how is that benefiting you?** UMAI streamlines the booking process, eliminating the hassle of manual reservations, and helps maintain my brand's strong presence through widget customization. ### 14. Effortless Reservations and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Eunice L. | Senior purchasing assistant **Reviewed Date:** December 09, 2025 **What do you like best about UMAI?** I really appreciate UMAI for its ability to streamline and automate our restaurant's reservation funnel, which minimizes manual work and allows us to focus on important tasks. Having a single source of truth with its customer database enables us to make marketing decisions faster. I am impressed by the great software quality and the incredibly fast customer support responses. The reservation management feature is bulletproof, providing a full hands-off experience with reliable automation. Review management is another standout feature, helping to keep negative feedback private while promoting positive ones. The setup process was very simple too. UMAI handled everything by interacting directly with us, making it easy for us to get started. **What do you dislike about UMAI?** Certain niche features can sometimes feel barebones and I'd like to see them fully flesh it out rather than leaving 10% of a specific feature undone. On rare occasions, there will be a downtime in the system but that is quickly remedied by the support team's immediate action to assist and rectifying the system issue. **What problems is UMAI solving and how is that benefiting you?** UMAI streamlines and automates our reservation flow, reducing manual work. It consolidates customer data, speeding up marketing decisions. ### 15. Seamless Reservations, Effortless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tiara B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about UMAI?** I love using UMAI for managing reservations at Bru & Mase because it makes the process so easy and seamless. The system is user-friendly and efficient from both our side and the user's side, which definitely makes our operations much easier. I appreciate that I can easily edit and change reservations, which both the user and our team find convenient. Setting up UMAI was also super easy; it was seamless and user-friendly. **What do you dislike about UMAI?** Nothing really! **What problems is UMAI solving and how is that benefiting you?** UMAI streamlines our reservation management by compiling bookings from different platforms, eliminating manual entry. It's user friendly and efficient, making operations much smoother. ### 16. Effortless Bookings with UMAI, Needs Better Data Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about UMAI?** I use UMAI for restaurant booking and loyalty. It makes our restaurant more organized regarding booking arrangements. I really like the reservation link feature because it allows customers to book their table easier. The initial setup of UMAI was very easy for my team. **What do you dislike about UMAI?** UMAI doesn't work to delete member function, we keep too much of old customer data. **What problems is UMAI solving and how is that benefiting you?** UMAI makes our restaurant more organized with booking arrangements, and the reservation link helps customers book their tables more easily. ### 17. Ahead of the Competition with Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Pandian B. | Group F&B Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about UMAI?** Leaders in their field. Ahead of the competitors. Excellent customer support **What do you dislike about UMAI?** Sync between google and widget. Unable to get accurate data for analytical purpose **What problems is UMAI solving and how is that benefiting you?** Apart from Reservations, the platform also allows us to promote product / events. Cancelation fee and deposit system minimizes last minute cancellation alllowing us to plan seatings better ### 18. Effortless Reservation Management, 10/10 Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rizmi R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about UMAI?** I use UMAI for my restaurant reservations, and it solves 100% of my problems. UMAI helps me manage tasks smoothly from reservations to when the customer leaves the restaurant. I find the reservation system very smooth and helpful, and I really enjoy using it. It's very easy to use and understand. **What do you dislike about UMAI?** Notging **What problems is UMAI solving and how is that benefiting you?** UMAI helps me manage from A to Z, from reservations to when customers leave the restaurant. The reservation system is smooth and helpful, solving the problem for customer reservations. ### 19. Easy Reservations, Needs Better Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Sohel O. **Reviewed Date:** May 11, 2026 **What do you like best about UMAI?** I like that it's easy to make a reservation with UMAI, which makes the service valuable to me. **What do you dislike about UMAI?** Need to reach more customers so that people can find you easily, like website visibility. **What problems is UMAI solving and how is that benefiting you?** I use UMAI for reservations, and it's easy to make them, which is valuable for me. ### 20. User-Friendly Booking Solution with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Selma G. | Responsable Marketing Digital & Expert SEO **Reviewed Date:** January 15, 2026 **What do you like best about UMAI?** I like UMAI because it's software friendly and user-friendly, with an easy-to-use website. I can set and update the system very quickly and easily, and it's efficient. I also appreciate that the sales team is very knowledgeable and available, and they guide us through the whole step and train us very well. **What do you dislike about UMAI?** Sometimes the system glitches. For example, the name of pax or sometimes customers' second visit doesn’t show up on the system. **What problems is UMAI solving and how is that benefiting you?** I use UMAI to improve customer service and enhance the customer experience. It's efficient and allows for quick updates, making it a user-friendly tool for managing restaurant bookings. ### 21. Effortless Table Management with UMAI **Rating:** 5.0/5.0 stars **Reviewed by:** Filippo T. | Co Owner/Founder of Rovero Sdn Bhd **Reviewed Date:** February 11, 2026 **What do you like best about UMAI?** I use UMAI for reservation management, and it has improved our table turnovers significantly. I really like that it removes so much manual work for the team, particularly with the table automation feature that ensures our team doesn't have to manually assign tables. The initial setup was very easy. **What do you dislike about UMAI?** I think enhanced tracking would be better. **What problems is UMAI solving and how is that benefiting you?** UMAI has improved our table turnovers and reservation management, reducing manual work for the team. The table automation feature means we no longer manually assign tables. ### 22. Flexible Reservation Management with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Benny A. | Food And Beverage Operations Manager **Reviewed Date:** January 29, 2026 **What do you like best about UMAI?** I appreciate UMAI's flexibility in managing reservations and updating business details. The ability to handle changes in table arrangements and use tags makes it easier for me to accommodate the ever-changing layout of my restaurant. This feature makes online reservations more straightforward and convenient. I also found the initial setup easy, which was a big plus. **What do you dislike about UMAI?** Color of the tags **What problems is UMAI solving and how is that benefiting you?** UMAI helps with reservations by allowing me to update business details and offering flexibility with table arrangements and tags, making online reservations easier as my restaurant layout changes. ### 23. User-Friendly and Easy for Staff of All Ages **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about UMAI?** It's user friendly and easy for staffs of all ages to access and understand. **What do you dislike about UMAI?** Not much to dislike since the software is easy to use and straight forward **What problems is UMAI solving and how is that benefiting you?** i find difficulty in arranging for deposits upon reservations, but the support team is swift and quick to help adjust according to our restaurant's needs ### 24. Efficient Reservation Management with Slight Email Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Chin C. | Fine Dining Manager **Reviewed Date:** January 13, 2026 **What do you like best about UMAI?** I use UMAI for restaurant reservations and appreciate its ability to compile all my reservations efficiently. I like that UMAI allows me to analyze detailed data from all the reservations, whether it's by total visits, existing guests, or new guests. The setup process is clear, including operation hours, table arrangements, guest count, and time-slot reservation management. **What do you dislike about UMAI?** Sometimes confirmation emails are not received from the guest's side. **What problems is UMAI solving and how is that benefiting you?** I use UMAI to compile restaurant reservations and analyze detailed data on visits, whether they're from existing or new guests. ### 25. Effortless Queue Management, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** lokman h. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about UMAI?** I like how UMAI helps both customers and owners by allowing customers to plan their events or sessions. It's great for customer management, and the initial setup was very easy. **What do you dislike about UMAI?** Nothing **What problems is UMAI solving and how is that benefiting you?** UMAI reduces waiting time and queuing, allowing customers to plan their events or sessions, which helps both customers and the owner. It also offers good customer management. ### 26. Effortless Table Management, Seamless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Badrul Naim B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about UMAI?** I like the seating optimization in UMAI. It allows me to manage tables seamlessly without much manual work. Setting up UMAI was super easy, which is always a big plus. **What do you dislike about UMAI?** Some reports feel slightly high level for strategic planning. **What problems is UMAI solving and how is that benefiting you?** UMAI improves table turnovers, reduces manual errors during peak hours, and optimizes seating, allowing us to manage tables seamlessly without much manual work. ### 27. Intuitive, Easy-to-Navigate Layout **Rating:** 4.5/5.0 stars **Reviewed by:** Edrickson S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about UMAI?** It’s easy to navigate, with a very intuitive layout and overall format. **What do you dislike about UMAI?** It would benefit from having an option to automatically generate reports. **What problems is UMAI solving and how is that benefiting you?** It allows us to track customer data, which helps us deliver a better guest experience. ### 28. Easy to Use on iPad and Phone with Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Alphonsus S. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about UMAI?** Easy to use, both on ipad and phone. Good service. **What do you dislike about UMAI?** When there is network issue. Is there a network back-up? **What problems is UMAI solving and how is that benefiting you?** Most of the problems wrt reservation, confirmation, waitlists, flexible table arrangement ### 29. Highly recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Anis S. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about UMAI?** Seamless process from onboarding to execution. Friendly and helpful staff too! **What do you dislike about UMAI?** Would like to explore more features, with cheaper packages **What problems is UMAI solving and how is that benefiting you?** No more manual reservations via WhatsApp, which means less hassle for both the Marketing and Operations teams. ### 30. An absolute upgrade for managing operations and workflow of my restaurants **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about UMAI?** The best thing about UMAI is how it keeps everything in one place and makes it super easy to use. Managing reservations and guest info feels effortless and made our daily work so much smoother. Customer support is fast and efficient as well, especially when we need help. The features are all easy to use for the staffs. **What do you dislike about UMAI?** Honestly, there isn't much to complain about. Perhaps more detailed insights into campaign performance. **What problems is UMAI solving and how is that benefiting you?** UMAI has solved so many challenges for us such as smart reminders, and automatic marketing campaigns. It helps us to keep track of all guest profile and reservation data. We can also track their preferences and visit history. ### 31. Streamlined, Smart, and Simple Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Xiang Sheng L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about UMAI?** I love how UMAI keeps everything organized - from reservations to guest data **What do you dislike about UMAI?** There’s not much to dislike, but I wish the reporting could go a bit deeper **What problems is UMAI solving and how is that benefiting you?** We’ve seen a big improvement in reservation accuracy and fewer scheduling mistakes ### 32. The perfect reservation for your restaurant business needs **Rating:** 4.5/5.0 stars **Reviewed by:** Hsien Loong N. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about UMAI?** User friendly, simple and easy to navigate! Prompt and responsible customer support. **What do you dislike about UMAI?** If you want to get technical, it takes time to fully understand and build the perfect time pacing yourself. But the team are very willing to help and teach. **What problems is UMAI solving and how is that benefiting you?** Helps us managing table seating, maximizing seating arrangements to maximize sales. Also helps us with customer data retention which enables us to give the best service to our guests. ### 33. Simplifying restaurant management **Rating:** 5.0/5.0 stars **Reviewed by:** Angel M. | Restaurant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about UMAI?** I like that we can see all reservations in real time, eliminating guesswork on seat availability. **What do you dislike about UMAI?** We love UMAI, just one improvement could be more loyalty customization. **What problems is UMAI solving and how is that benefiting you?** Automated reminders and follow ups to encourage reviews and return visits. ### 34. Great Ease of Use and Support, but High Staff Turnover at UMAI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about UMAI?** Ease of Use Customer Support Ease of Implementation **What do you dislike about UMAI?** Frequently encountering new staff for UMAI **What problems is UMAI solving and how is that benefiting you?** Sessions like today are always valuable, Which had not previously taken place ### 35. Transformative impact on how we run our restaurant and serve our guests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about UMAI?** UMAI brings all our operations together in one simple platform, from reservations and guest data to automated marketing. The team is always reliable and helpful. **What do you dislike about UMAI?** UMAI covers almost everything we need. The only thing i'd like to see is more advanced reporting features. **What problems is UMAI solving and how is that benefiting you?** UMAI cuts out double bookings, reduce no shows, and deliver a seamless system for the staff to use. ### 36. A complete restaurant management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about UMAI?** It’s simple to train new staff on UMAI, thanks to its clean and straightforward interface. It’s very easy to understand and use as well. **What do you dislike about UMAI?** Maybe I’d appreciate more in depth campaign analytics and ROI reports. **What problems is UMAI solving and how is that benefiting you?** Our service runs flawlessly and guests never get frustrated, by preventing double bookings. ### 37. A must have platform that improve operations and customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about UMAI?** How UMAI effortlessly combines everything we need into one system. We are able to streamline all reservations and guest data pretty easily. **What do you dislike about UMAI?** Nothing much, maybe to improve on their reporting with more detailed insights. **What problems is UMAI solving and how is that benefiting you?** We managed to reduce double bookings and streamline all reservations more effectively. - [View UMAI pricing details and edition comparison](https://www.g2.com/products/umai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+02%3A29%3A38+-0500&secure%5Bsession_id%5D=ffecd5db-1541-488a-ae5d-fc967c802947&secure%5Btoken%5D=b33b359d423a892ada2ee93d0aebb07ed7bba39b9614bab7f4a895c9ad86a2a8&format=llm_user) ## UMAI Integrations - [StoreHub](https://www.g2.com/products/storehub/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## UMAI Features **Agentic AI - Restaurant Reservations** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction ## Top UMAI Alternatives - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - 4.4/5.0 (281 reviews) - [Tock](https://www.g2.com/products/tock/reviews) - 4.2/5.0 (95 reviews) - [SevenRooms](https://www.g2.com/products/sevenrooms/reviews) - 4.7/5.0 (71 reviews)