UMAI Reviews & Product Details

Their reservations system offers a comprehensive experience, featuring customizable tags and flexible availability options. I appreciate how notifications for new waitlists are prompt, and the timeline view of reservations is both straightforward and easy to access with just a click. Additionally, their customer support system stands out, providing assistance during both peak and off hours. Review collected by and hosted on G2.com.

Honestly, there isn't much to complain about, though I have noticed that the system occasionally lags. This might be due to our own devices, or it could happen during peak hours when guests are trying to make reservations. It's also possible that the system is resyncing to provide us with the most up-to-date information. Review collected by and hosted on G2.com.

I really appreciate UMAI for its ability to streamline and automate our restaurant's reservation funnel, which minimizes manual work and allows us to focus on important tasks. Having a single source of truth with its customer database enables us to make marketing decisions faster. I am impressed by the great software quality and the incredibly fast customer support responses. The reservation management feature is bulletproof, providing a full hands-off experience with reliable automation. Review management is another standout feature, helping to keep negative feedback private while promoting positive ones. The setup process was very simple too. UMAI handled everything by interacting directly with us, making it easy for us to get started. Review collected by and hosted on G2.com.

Certain niche features can sometimes feel barebones and I'd like to see them fully flesh it out rather than leaving 10% of a specific feature undone. On rare occasions, there will be a downtime in the system but that is quickly remedied by the support team's immediate action to assist and rectifying the system issue. Review collected by and hosted on G2.com.

The best thing about UMAI is how it keeps everything in one place and makes it super easy to use. Managing reservations and guest info feels effortless and made our daily work so much smoother. Customer support is fast and efficient as well, especially when we need help. The features are all easy to use for the staffs. Review collected by and hosted on G2.com.

Honestly, there isn't much to complain about. Perhaps more detailed insights into campaign performance. Review collected by and hosted on G2.com.

I love how UMAI keeps everything organized - from reservations to guest data Review collected by and hosted on G2.com.

There’s not much to dislike, but I wish the reporting could go a bit deeper Review collected by and hosted on G2.com.

User friendly, simple and easy to navigate!

Prompt and responsible customer support. Review collected by and hosted on G2.com.

If you want to get technical, it takes time to fully understand and build the perfect time pacing yourself. But the team are very willing to help and teach. Review collected by and hosted on G2.com.

I like that we can see all reservations in real time, eliminating guesswork on seat availability. Review collected by and hosted on G2.com.

We love UMAI, just one improvement could be more loyalty customization. Review collected by and hosted on G2.com.

Ease of Use Customer Support Ease of Implementation Review collected by and hosted on G2.com.

Frequently encountering new staff for UMAI Review collected by and hosted on G2.com.

UMAI brings all our operations together in one simple platform, from reservations and guest data to automated marketing. The team is always reliable and helpful. Review collected by and hosted on G2.com.

UMAI covers almost everything we need. The only thing i'd like to see is more advanced reporting features. Review collected by and hosted on G2.com.

It’s simple to train new staff on UMAI, thanks to its clean and straightforward interface. It’s very easy to understand and use as well. Review collected by and hosted on G2.com.

Maybe I’d appreciate more in depth campaign analytics and ROI reports. Review collected by and hosted on G2.com.

How UMAI effortlessly combines everything we need into one system. We are able to streamline all reservations and guest data pretty easily. Review collected by and hosted on G2.com.

Nothing much, maybe to improve on their reporting with more detailed insights. Review collected by and hosted on G2.com.