UMAI Reviews & Product Details

UMAI gives me full control of all reservations in one system. It’s easy to use, quick to set up, and flexible enough to match how our restaurant operates. Features like the tag system, table automation, timeline view, and guest database keep everything clear at a glance and make it simple to stay organised. Overall, it saves time, reduces human error, and helps the team handle busy services more smoothly. The 24/7 support is also a major advantage—there’s always someone available to assist whenever we need help. Review collected by and hosted on G2.com.

We occasionally experience glitches and periods of system downtime. We also still have to manually record deposits and deduct them from the final bill, since the deposit information isn’t integrated with our POS system. That said, when issues do come up, they’re usually resolved quickly with help from the support team. Review collected by and hosted on G2.com.

Their reservations system offers a comprehensive experience, featuring customizable tags and flexible availability options. I appreciate how notifications for new waitlists are prompt, and the timeline view of reservations is both straightforward and easy to access with just a click. Additionally, their customer support system stands out, providing assistance during both peak and off hours. Review collected by and hosted on G2.com.

Honestly, there isn't much to complain about, though I have noticed that the system occasionally lags. This might be due to our own devices, or it could happen during peak hours when guests are trying to make reservations. It's also possible that the system is resyncing to provide us with the most up-to-date information. Review collected by and hosted on G2.com.

I use UMAI to manage our reservations, which helps us stay organized, especially during busy weekends. I find the experience professional yet simple to manage. The software has been invaluable in helping us stay on top of every booking and reducing last-minute cancellations. I now have better visibility of guest history and details for each visit. What I like most about UMAI is that it's easy to use and saves us a lot of time in managing bookings and tables. The system is user-friendly, and even a beginner can start using it right away. The initial setup was very easy. Review collected by and hosted on G2.com.

The analytics can be more in-depth. Review collected by and hosted on G2.com.

I really appreciate UMAI for its ability to streamline and automate our restaurant's reservation funnel, which minimizes manual work and allows us to focus on important tasks. Having a single source of truth with its customer database enables us to make marketing decisions faster. I am impressed by the great software quality and the incredibly fast customer support responses. The reservation management feature is bulletproof, providing a full hands-off experience with reliable automation. Review management is another standout feature, helping to keep negative feedback private while promoting positive ones. The setup process was very simple too. UMAI handled everything by interacting directly with us, making it easy for us to get started. Review collected by and hosted on G2.com.

Certain niche features can sometimes feel barebones and I'd like to see them fully flesh it out rather than leaving 10% of a specific feature undone. On rare occasions, there will be a downtime in the system but that is quickly remedied by the support team's immediate action to assist and rectifying the system issue. Review collected by and hosted on G2.com.

I like UMAI because it's software friendly and user-friendly, with an easy-to-use website. I can set and update the system very quickly and easily, and it's efficient. I also appreciate that the sales team is very knowledgeable and available, and they guide us through the whole step and train us very well. Review collected by and hosted on G2.com.

Sometimes the system glitches. For example, the name of pax or sometimes customers' second visit doesn’t show up on the system. Review collected by and hosted on G2.com.

I use UMAI for reservation management, and it has improved our table turnovers significantly. I really like that it removes so much manual work for the team, particularly with the table automation feature that ensures our team doesn't have to manually assign tables. The initial setup was very easy. Review collected by and hosted on G2.com.

I think enhanced tracking would be better. Review collected by and hosted on G2.com.

I appreciate UMAI's flexibility in managing reservations and updating business details. The ability to handle changes in table arrangements and use tags makes it easier for me to accommodate the ever-changing layout of my restaurant. This feature makes online reservations more straightforward and convenient. I also found the initial setup easy, which was a big plus. Review collected by and hosted on G2.com.

Color of the tags Review collected by and hosted on G2.com.

I use UMAI for restaurant reservations and appreciate its ability to compile all my reservations efficiently. I like that UMAI allows me to analyze detailed data from all the reservations, whether it's by total visits, existing guests, or new guests. The setup process is clear, including operation hours, table arrangements, guest count, and time-slot reservation management. Review collected by and hosted on G2.com.

Sometimes confirmation emails are not received from the guest's side. Review collected by and hosted on G2.com.

It’s easy to navigate, with a very intuitive layout and overall format. Review collected by and hosted on G2.com.

It would benefit from having an option to automatically generate reports. Review collected by and hosted on G2.com.

Seamless process from onboarding to execution. Friendly and helpful staff too! Review collected by and hosted on G2.com.

Would like to explore more features, with cheaper packages Review collected by and hosted on G2.com.