UMAI Reviews & Product Details

UMAI has made managing reservations for our restaurant incredibly smooth and organized. The platform is very intuitive, easy for our team to use, and it helps us keep track of bookings without confusion or double reservations. We especially like how it improves the overall customer experience, guests can reserve easily while we can manage tables, timing, and special requests efficiently. Review collected by and hosted on G2.com.

So far, there isn’t anything significant we dislike. If anything, we are excited to see how UMAI continues to add more features for restaurants as it grows. Review collected by and hosted on G2.com.

What I like about UMAI is its all-in-one system that combines reservations, table management, and guest CRM into one platform. It helps us streamline core restaurant operations by simplifying reservations, waitlists, guest info, and table management, so we're not juggling manual books or systems. The automated reminders reduce no-shows, capturing guest preferences helps personalize service and improve customer loyalty, which ultimately saves time, reduces manual errors, and makes daily restaurant operations much more efficient. Review collected by and hosted on G2.com.

While UMAI works very well as an all-in-one system, there's always room for improvement. Deeper analytics and more customizable reports could help with more detailed decision-making. Smoother integration with certain POS systems and faster performance during peak hours would also make daily operations even more seamless. Review collected by and hosted on G2.com.

UMAI gives me full control of all reservations in one system. It’s easy to use, quick to set up, and flexible enough to match how our restaurant operates. Features like the tag system, table automation, timeline view, and guest database keep everything clear at a glance and make it simple to stay organised. Overall, it saves time, reduces human error, and helps the team handle busy services more smoothly. The 24/7 support is also a major advantage—there’s always someone available to assist whenever we need help. Review collected by and hosted on G2.com.

We occasionally experience glitches and periods of system downtime. We also still have to manually record deposits and deduct them from the final bill, since the deposit information isn’t integrated with our POS system. That said, when issues do come up, they’re usually resolved quickly with help from the support team. Review collected by and hosted on G2.com.

Their reservations system offers a comprehensive experience, featuring customizable tags and flexible availability options. I appreciate how notifications for new waitlists are prompt, and the timeline view of reservations is both straightforward and easy to access with just a click. Additionally, their customer support system stands out, providing assistance during both peak and off hours. Review collected by and hosted on G2.com.

Honestly, there isn't much to complain about, though I have noticed that the system occasionally lags. This might be due to our own devices, or it could happen during peak hours when guests are trying to make reservations. It's also possible that the system is resyncing to provide us with the most up-to-date information. Review collected by and hosted on G2.com.

I use UMAI to manage our reservations, which helps us stay organized, especially during busy weekends. I find the experience professional yet simple to manage. The software has been invaluable in helping us stay on top of every booking and reducing last-minute cancellations. I now have better visibility of guest history and details for each visit. What I like most about UMAI is that it's easy to use and saves us a lot of time in managing bookings and tables. The system is user-friendly, and even a beginner can start using it right away. The initial setup was very easy. Review collected by and hosted on G2.com.

The analytics can be more in-depth. Review collected by and hosted on G2.com.

I really appreciate UMAI for its ability to streamline and automate our restaurant's reservation funnel, which minimizes manual work and allows us to focus on important tasks. Having a single source of truth with its customer database enables us to make marketing decisions faster. I am impressed by the great software quality and the incredibly fast customer support responses. The reservation management feature is bulletproof, providing a full hands-off experience with reliable automation. Review management is another standout feature, helping to keep negative feedback private while promoting positive ones. The setup process was very simple too. UMAI handled everything by interacting directly with us, making it easy for us to get started. Review collected by and hosted on G2.com.

Certain niche features can sometimes feel barebones and I'd like to see them fully flesh it out rather than leaving 10% of a specific feature undone. On rare occasions, there will be a downtime in the system but that is quickly remedied by the support team's immediate action to assist and rectifying the system issue. Review collected by and hosted on G2.com.

I love using UMAI for managing reservations at Bru & Mase because it makes the process so easy and seamless. The system is user-friendly and efficient from both our side and the user's side, which definitely makes our operations much easier. I appreciate that I can easily edit and change reservations, which both the user and our team find convenient. Setting up UMAI was also super easy; it was seamless and user-friendly. Review collected by and hosted on G2.com.

Nothing really! Review collected by and hosted on G2.com.

Leaders in their field. Ahead of the competitors. Excellent customer support Review collected by and hosted on G2.com.

Sync between google and widget. Unable to get accurate data for analytical purpose Review collected by and hosted on G2.com.

I use UMAI for my restaurant reservations, and it solves 100% of my problems. UMAI helps me manage tasks smoothly from reservations to when the customer leaves the restaurant. I find the reservation system very smooth and helpful, and I really enjoy using it. It's very easy to use and understand. Review collected by and hosted on G2.com.

Notging Review collected by and hosted on G2.com.

I like UMAI because it's software friendly and user-friendly, with an easy-to-use website. I can set and update the system very quickly and easily, and it's efficient. I also appreciate that the sales team is very knowledgeable and available, and they guide us through the whole step and train us very well. Review collected by and hosted on G2.com.

Sometimes the system glitches. For example, the name of pax or sometimes customers' second visit doesn’t show up on the system. Review collected by and hosted on G2.com.