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TrueDialog

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176 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.4
Serving customers since
2008
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TrueDialog Reviews

Review Filters
Profile Name
Star Rating
116
47
11
1
1
CP
Carlos P.
04/06/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

Easy Use and Exceptional Support from trueDialog

I like how easy it is to use the tool. I also appreciate their service team and how easy it is to upload and send data, as well as the contactability. The initial setup was very easy and we had the support of the team. I would recommend trueDialog 10 out of 10 to a friend or colleague.
JM
Jared M.
04/05/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

High Deliverability with trueDialog, Needs UI Upgrade

I like that trueDialog has a high message deliverability rate due to its direct carrier connections. This feature is very valuable in ensuring that my messages reach their intended audience effectively. Also, the initial setup was fast, which made it easy to start using the service right away.
Verified User in Construction
AC
Verified User in Construction
04/02/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Responsive Support, Missing Messages in the Main Inbox

I love how quick and responsive the customer service is. It makes resolving issues fast and keeps everything running smoothly.

About

Contact

HQ Location:
Austin, Texas

Social

@TrueDialog

What is TrueDialog?

TrueDialog is the enterprise-grade business texting platform built to be a partner, not just a vendor. We own our CPaaS end-to-end (most competitors rely on a 3rd-party CPaaS underneath; we don't), giving you fewer points of failure, one accountable party, and no middleman fees. The platform runs at 99.99% uptime, with native integrations with Salesforce, HubSpot, and Microsoft Dynamics 365, so every text lands on the contact record your sales, marketing, and support teams already use — no middleware, no manual exports. TrueDelivery® pre-checks every outbound message against current carrier filters before it sends; TrueOptOut® adds AI-powered opt-out intent detection that catches opt-out request keyword-matching misses, reducing TCPA exposure. A fully documented RESTful SMS API extends the same infrastructure to any system capable of making an HTTP request. Thousands of organizations run their SMS, MMS, and RCS programs on TrueDialog, including Coca-Cola, Hilton, the Kansas City Chiefs, Northern Tool + Equipment, SubjectWell, and Tulane University. We're a G2 SMS Marketing Leader rated 9.5/10 for ease of setup, with SOC 2 Type II, ISO 9001, and TX-RAMP certifications, and a White Glove, 100% United States-based support team resolving 98% of tickets within 24 hours.

Details

Year Founded
2008