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TrueDialog

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175 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.4
Serving customers since
2008
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TrueDialog Reviews

Review Filters
Profile Name
Star Rating
117
45
11
1
1
Saad M.
SM
Saad M.
Military Service at Pakistan Navy
03/04/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Smooth, Efficient Marketing Automation Integration with Great Scheduling

It's integration with market automation is really smooth and efficient. Scheduling options is a feature.
M R.
MR
M R.
E-commerce Expert✅ B2Bsales✅ QLG ✅Direct Site Manager✅ Email Marketing✅Sales Manager✅
03/03/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Reliable SMS Platform with Smooth High Volume Handling

I use trueDialog as a reliable SMS communication platform. I like how simple and reliable it is, and it's easy to set up and use. It handles higher volumes smoothly without sacrificing deliverability or performance, which directly improves both efficiency and results. I also appreciate integrating trueDialog with CRM and marketing automation tools, allowing data to sync.
Verified User in Retail
UR
Verified User in Retail
03/03/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Simple Integration, but Overall Experience Needs Improvement

There simple integration and two way sms capabilities

About

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HQ Location:
Austin, Texas

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@TrueDialog

What is TrueDialog?

TrueDialog is the enterprise-grade business texting platform built to be a partner, not just a vendor. We own our CPaaS end-to-end (most competitors rely on a 3rd-party CPaaS underneath; we don't), giving you fewer points of failure, one accountable party, and no middleman fees. The platform runs at 99.99% uptime, with native integrations with Salesforce, HubSpot, and Microsoft Dynamics 365, so every text lands on the contact record your sales, marketing, and support teams already use — no middleware, no manual exports. TrueDelivery® pre-checks every outbound message against current carrier filters before it sends; TrueOptOut® adds AI-powered opt-out intent detection that catches opt-out request keyword-matching misses, reducing TCPA exposure. A fully documented RESTful SMS API extends the same infrastructure to any system capable of making an HTTP request. Thousands of organizations run their SMS, MMS, and RCS programs on TrueDialog, including Coca-Cola, Hilton, the Kansas City Chiefs, Northern Tool + Equipment, SubjectWell, and Tulane University. We're a G2 SMS Marketing Leader rated 9.5/10 for ease of setup, with SOC 2 Type II, ISO 9001, and TX-RAMP certifications, and a White Glove, 100% United States-based support team resolving 98% of tickets within 24 hours.

Details

Year Founded
2008