Product Avatar Image

TrueDialog

Show rating breakdown
175 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.4
Serving customers since
2008
Profile Filters

All Products & Services

Profile Name

Star Rating

116
46
11
1
1

TrueDialog Reviews

Review Filters
Profile Name
Star Rating
116
46
11
1
1
Michele S.
MS
Michele S.
04/09/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Convenient Communication Tool with Minor Glitches

I use trueDialog as a texting app to communicate in real time with my students. I like that I can access it on my phone and on my computer, which is very convenient for online learning and professors. It allows me to protect my personal space by creating a professional one for texting. trueDialog is a great tool for what we use it for, as it lets employees and staff use it on their personal devices, maintaining a good work/life balance and protecting our personal and business spaces.
Verified User in Higher Education
UH
Verified User in Higher Education
04/09/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Outdated Character Limit, Otherwise a Convenient, Stay-Logged-In Experience

Ease of access and that I can stay logged in for 24 hours. I like how it emails me so I don't need to keep the program open all day.
Jasmine G.
JG
Jasmine G.
Student Finance Specialist at Virginia College
04/09/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Efficient Student Messaging with Room for Improvements

I love the ability to keep track of the texts that we send as a team with trueDialog. It allows us to re-read old conversations, which is really helpful. The initial setup of trueDialog was very easy, making it simple to get started quickly.

About

Contact

HQ Location:
Austin, Texas

Social

@TrueDialog

What is TrueDialog?

TrueDialog is the enterprise-grade business texting platform built to be a partner, not just a vendor. We own our CPaaS end-to-end (most competitors rely on a 3rd-party CPaaS underneath; we don't), giving you fewer points of failure, one accountable party, and no middleman fees. The platform runs at 99.99% uptime, with native integrations with Salesforce, HubSpot, and Microsoft Dynamics 365, so every text lands on the contact record your sales, marketing, and support teams already use — no middleware, no manual exports. TrueDelivery® pre-checks every outbound message against current carrier filters before it sends; TrueOptOut® adds AI-powered opt-out intent detection that catches opt-out request keyword-matching misses, reducing TCPA exposure. A fully documented RESTful SMS API extends the same infrastructure to any system capable of making an HTTP request. Thousands of organizations run their SMS, MMS, and RCS programs on TrueDialog, including Coca-Cola, Hilton, the Kansas City Chiefs, Northern Tool + Equipment, SubjectWell, and Tulane University. We're a G2 SMS Marketing Leader rated 9.5/10 for ease of setup, with SOC 2 Type II, ISO 9001, and TX-RAMP certifications, and a White Glove, 100% United States-based support team resolving 98% of tickets within 24 hours.

Details

Year Founded
2008