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TrueDialog

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175 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.4
Serving customers since
2008
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TrueDialog Reviews

Review Filters
Profile Name
Star Rating
117
45
11
1
1
Verified User in Higher Education
UH
Verified User in Higher Education
04/09/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Outdated Character Limit, Otherwise a Convenient, Stay-Logged-In Experience

Ease of access and that I can stay logged in for 24 hours. I like how it emails me so I don't need to keep the program open all day.
Jasmine G.
JG
Jasmine G.
Student Finance Specialist at Virginia College
04/09/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Efficient Student Messaging with Room for Improvements

I love the ability to keep track of the texts that we send as a team with trueDialog. It allows us to re-read old conversations, which is really helpful. The initial setup of trueDialog was very easy, making it simple to get started quickly.
AS
Amelia S.
04/09/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

TrueDialog Makes Large-Scale, Personalized Texting Fast and Reliable

What I like most about TrueDialog is how easy it makes it to send out large text campaigns while still keeping things feeling personal. Features like contact segmentation and using fields like first names help us target the right people without it feeling like a generic message. It’s also really helped speed up our workflow. We can get campaigns out quickly, which is huge in recruiting when timing matters. I also like that all responses come back into one place-it makes it much easier to manage conversations and follow up without things getting lost. Another big plus is how reliable it is. Messages go out quickly, and we’ve seen strong response rates compared to other outreach methods. It’s been especially helpful for driving candidates to our career site and getting more engagement overall. Overall, it’s been a really effective tool for helping us scale our outreach while still keeping that personal touch.

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HQ Location:
Austin, Texas

Social

@TrueDialog

What is TrueDialog?

TrueDialog is the enterprise-grade business texting platform built to be a partner, not just a vendor. We own our CPaaS end-to-end (most competitors rely on a 3rd-party CPaaS underneath; we don't), giving you fewer points of failure, one accountable party, and no middleman fees. The platform runs at 99.99% uptime, with native integrations with Salesforce, HubSpot, and Microsoft Dynamics 365, so every text lands on the contact record your sales, marketing, and support teams already use — no middleware, no manual exports. TrueDelivery® pre-checks every outbound message against current carrier filters before it sends; TrueOptOut® adds AI-powered opt-out intent detection that catches opt-out request keyword-matching misses, reducing TCPA exposure. A fully documented RESTful SMS API extends the same infrastructure to any system capable of making an HTTP request. Thousands of organizations run their SMS, MMS, and RCS programs on TrueDialog, including Coca-Cola, Hilton, the Kansas City Chiefs, Northern Tool + Equipment, SubjectWell, and Tulane University. We're a G2 SMS Marketing Leader rated 9.5/10 for ease of setup, with SOC 2 Type II, ISO 9001, and TX-RAMP certifications, and a White Glove, 100% United States-based support team resolving 98% of tickets within 24 hours.

Details

Year Founded
2008