There is a lot of positives to talk about with Rootly, but by far the biggest draw for me was the flexibility of the product. Many products out there are very opinionated - they expect your Incident Management flow to follow the flow and process that THEY define. Rootly can give you an out-of-the-box template and opinions, but it also lets you customise almost everything to your organisation. From forms and fields, workflows, integrations, it's all there to be as flexible as possible. Another huge plus is quite simply the people working on Rootly - not only are they great to work with, but have been extremely receptive to feedback and feature requests, resulting in active development of features that my users care about - rather than only features that someone in the company cares about, which I've encountered with other vendors. We built Rootly from the perspective of "Anyone should be able to use this, with or without experience, and without needing to reference documentation" and Rootly has 100% enabled this. We have documentation and processes outlined, and they're entirely ignored because Rootly can literally guide you through the process from within Slack and the tooling, which is a huge win for adoption.

Rootly is incredibly easy to use and configure, allowing us to streamline our entire incident management process. One of the standout features is the ability to create automated workflows, which saves a lot of time and ensures that key steps in the incident process are handled efficiently. For example, setting up automated reminders for SLA breaches or post-incident reviews is simple, and it keeps the team on track without manual intervention. The seamless integration with applications like Slack is another major benefit. We can manage almost the entire incident management process directly from Slack, from initiating incidents to updating timelines and coordinating with the team. This integration significantly improves communication and speeds up the resolution process.

A few things I like so far: - Easy to use with a great slack interface - Has an API which allows me to use Rootly's data when I eventually want to work with this data programatically - Although we don't use this feature, there's the ability to incorporate with JIRA which makes issue tracking for action items easier - Anytime I've found a bug I can work with rootly's support team to get the issue resolved quickly -