Rootly
74 reviews
- 1 profiles
- 2 categories
Average star rating
4.8
Serving customers since
Rootly Reviews
DS
Darshan S.
Product with amazing capabilities and wondering TAT for anything
Rootly Team frequently checks in and provides required support at every stage, this enhances our experience positively. Communication is easy via the Slack support channel.
Product Workflows - Workflows are made easy for everyone to easily understand, providing great UX.
Feature requests shared are taken seriously and they ensure they meet the expectations. Collaboration with the team is great. The best part is - Direct support from the founders when necessary.
We were handling everything manually earlier, once we onboarded with Rootly, our team saved at least 2 hours a day. There is not even one day without using Rootly. Integration with multiple tools is simplified, especially JIRA.
Given these points, adapting to Rootly was made easy, and moving to another similar tool was made unthinkable.
EC
Verified User in Computer & Network Security
I would choose Rootly for the people alone
Rootly stood out as having the most number of integrations that are actually useful. It is simple, easy to use, yet highly customizable to your organization. We use it everytime there is an active incident - in fact, we have made Rootly the starting point of our organization's incident response process.
The turn around time in fixing bugs are usually low (sometimes to the tune of hours instead of days). Not to mention, their customer facing team are all friendly, easy going, and highly responsive. I would pick Rootly for their people alone.
CF
Colin F.
System and process thinker; leader of people.Excellent start, and rapidly maturing product
Rootly is an amazing beginning, and is getting better quickly. Each week they release updates, improvements and features that expand their capabilities, and it gets easier and easier to use.
Initial implementation takes some work, but their team is there to help. The support they provide is excellent, and the troubleshooting is mostly fast, direct and responsive.
I use the product for several hours a day, and have quickly become familiar with the feature set. It's made conversations about our incident system more powerful, provided data where it was needed most, and allows us the insight necessary to improve our processes.
About
A purpose-built incident management platform.
Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on SRE copilot that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, Tripadvisor, and Grammarly.
Details
Website
www.rootly.com