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RingCentral

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3,199 reviews
  • 6 profiles
  • 32 categories
Average star rating
4.3
#1 in 8 categories
Grid® leader
Serving customers since
1999
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RingCentral Reviews

Review Filters
Profile Name
Star Rating
2093
758
181
67
98
Mamta N.
MN
Mamta N.
Founder and CEO @ OutsourceX Services LLP | Strategic Talent Acquisition & Digital Workforce Solutions
07/31/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

RingCX Gave Me a Better Way to Understand Customer Conversations

When I first started using RingCX, I expected it to simply help manage customer calls. Over time, I realized the real value came from being able to revisit conversations with proper context instead of depending on memory or scattered notes. The features I find myself returning to most are Call Transcripts, AI Insights, Conversation Search, Call Recordings, Call Analytics, and AI Summaries. Each of them serves a different purpose, but together they make reviewing customer interactions much more practical. Sometimes I only need to confirm a small detail from an earlier discussion, while other times I want to understand why the same question keeps coming up. Having all of that available in one place has changed the way I review conversations. Rather than replaying entire calls, I can quickly understand what happened and decide what should happen next
Justin K.
JK
Justin K.
Supervisor – PR & Outside Sales | Biomechanics Expert | Community Alignment | Brand Ambassador | Movement Educator
07/30/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great for Tracking Calls & Voicemails

Ease of using for locating current and missed calls. Along with also having a voicemail system to easily view even while performing other in store tasks. For us, we are also able to capture after hours missed calls easily for staff to follow up with guests in a timely manner.
Verified User in Construction
AC
Verified User in Construction
07/30/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great AI Call Tools, but needs better support and shared features in Call Queue

Mobile capability, call recording, AI notes, AI transcript and how call queue allow many people to answer incoming calls to 1 number.

About

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HQ Location:
Belmont, CA

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@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG