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RingCentral

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3,199 reviews
  • 6 profiles
  • 32 categories
Average star rating
4.3
#1 in 8 categories
Grid® leader
Serving customers since
1999
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RingCentral Reviews

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Profile Name
Star Rating
2094
758
181
67
98
AN
Ale N.
Systems Engineer at Farmaesthetics
08/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Modern, AI-Powered Contact Center with Smooth CRM Integration

RingCX offers an outstanding cloud based solution for contact center management, and the interface is modernized and easy to navigate. The program facilitates agents with details and information concerning customers and this happens through chats, emails, voice and other social engagement. RingCX has AI enabled support, and this incorporates intelligent call routing and instant analytics. The software allows smooth integration with CRM, and this makes agents more productive and responsive. RingCX is scalable, reliable and it supports both hybrid and remote contact center services
Umar J.
UJ
Umar J.
Account manager at Build Techno India
08/05/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Enterprise-Grade CCaaS at a Competitive Price, with Native AI and Omnichannel Support

Having voice alongside 20+ digital channels like SMS, chat, and email in desktop interface saves our windows. The built-in AI features—especially real-time agent assist and automated post-call summarise—help lower average handle times without requiring expensive add-on modules. Seamless logging into CRMs like Salesforce and Zendesk also keeps client histories updated automatically.
Sanit S.
SS
Sanit S.
Business Analyst-Accenture| Requirements Gathering | Data Analysis | Stakeholder Management | Agile | SQL | Power BI
08/05/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Intuitive Omnichannel Support That Boosts Agent Productivity

easy to use, has a clean interface, and makes it simple to manage customer conversations. The call quality is reliable, and the reporting features help track team performance efficiently

About

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HQ Location:
Belmont, CA

Social

@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG