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RingCentral

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3,198 reviews
  • 6 profiles
  • 32 categories
Average star rating
4.3
#1 in 8 categories
Grid® leader
Serving customers since
1999
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RingCentral Reviews

Review Filters
Profile Name
Star Rating
2094
758
181
67
98
TH
Tim H.
08/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

RingCX Delivers a Streamlined, All-in-One Customer Experience

RingCX provides a tremendous and comprehensive customer experience by consolidating messages, calls, emails and other digital engagement, all in a single space. The program has largely automated most of the workflow, which streamlines the process of customer interaction. RingCX has adopted the technology of call routing and AI powered assistance, which improves on productivity and saves time. The dashboard is clean, and it gives agents a perfect opportunity I acknowledge the reliability of the platform and this involves its scalability and quality of calls, which keeps customers more happy.
AN
Ale N.
Systems Engineer at Farmaesthetics
08/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Modern, AI-Powered Contact Center with Smooth CRM Integration

RingCX offers an outstanding cloud based solution for contact center management, and the interface is modernized and easy to navigate. The program facilitates agents with details and information concerning customers and this happens through chats, emails, voice and other social engagement. RingCX has AI enabled support, and this incorporates intelligent call routing and instant analytics. The software allows smooth integration with CRM, and this makes agents more productive and responsive. RingCX is scalable, reliable and it supports both hybrid and remote contact center services
Umar J.
UJ
Umar J.
Account manager at Build Techno India
08/05/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Enterprise-Grade CCaaS at a Competitive Price, with Native AI and Omnichannel Support

Having voice alongside 20+ digital channels like SMS, chat, and email in desktop interface saves our windows. The built-in AI features—especially real-time agent assist and automated post-call summarise—help lower average handle times without requiring expensive add-on modules. Seamless logging into CRMs like Salesforce and Zendesk also keeps client histories updated automatically.

About

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HQ Location:
Belmont, CA

Social

@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG