What I like most about Natterbox is how genuinely customer-focused the whole experience feels. This is actually my second time implementing the platform, having previously used it in a large, multi-site hospitality business, so I already had confidence in what it could deliver, and it’s lived up to that again. The support team is fantastic, responsive, helpful, and they really take customer feedback on board. The product itself is easy to use, and you can see it’s continuously improving with regular updates. Even when something isn’t available yet, it’s usually already on the roadmap. The Salesforce integration has also been seamless, which was a key requirement for us. We initially implemented Natterbox alongside Salesforce Service Cloud Voice, but ran into ongoing issues that never really got resolved. Switching to Natterbox Freedom has made a huge difference; it’s honestly like night and day. Call quality has improved, reporting is more reliable, and overall it’s made it much easier for us to support our customers effectively.

They're a great team and great product. They look after their customers well and I trust them

Natterbox is easy to administrate, especially when it comes to managing call routings, allowing us to make adjustments quickly in response to business needs. The recently added AI-powered features demonstrate that Natterbox is innovating and staying at the pulse of the times.