I appreciate that Natterbox is natively integrated with Salesforce, which really boosts our business productivity. The availability of omnichannel features means a supervisor or team lead can easily check the status of the agent, what they are doing, and even barge into calls. I also find it helpful to have customer details updated with dates and the click-to-dial calling feature, which really simplifies our operations and makes everything very helpful for us. Additionally, the native integration allows us to make calls directly from Salesforce without launching other applications, making it seamless to get information and connect calls. The barging and whisper calls features help in monitoring and improving agent productivity. Plus, the wallboards provide live data, which enhances the value of Natterbox for our business operations.

The interface is very easy to use, and the support is truly exceptional.

I like the seamless integration of Natterbox into Salesforce, which makes it easy to use and understand. The high degree of low-code, no-code configurability is also a big plus. I appreciate the state-of-the-art integration that connects contact points, contact reasons, customer insights, and AI summary features directly in our Salesforce CRM system. The VOIP features, along with easy setup which took only three months for the entire customer service telephony channel, were impressive.