I love the innovative wallboards and AI assist reporting which ensure our staffs quality of service and performance

What I like the best HAS to be the communication (ironic, I know!). I have extensive experience working 1:1 with clients, vendors, etc. and everyone I’ve had the pleasure of meeting or working with at Natterbox has outshone every other external person I’ve worked with in the past. They’re intelligent, they’re genuinely human, and overall they’re fantastic to work with. We use several tools supplied by Natterbox and everything from start to finish is seamless. Beyond the stellar support, the interface and overall UX are incredibly intuitive. We regularly use their CTI dialer and call routing features. Because Natterbox integrates so flawlessly right inside our CRM, it goes way beyond just being "easy to use" the automatic call logging and drag-and-drop call flows literally save our agents hours of manual admin work every single week. Performance wise, the call quality is rock solid and system downtime is a non-issue. This reliability directly contributes to a fantastic ROI; we easily justify the pricing based purely on the productivity we've gained back. One incredible benefit of being partnered with Natterbox has been tapping into their AI and intelligence features. Using their voice transcriptions and sentiment analysis has completely transformed our QA process, allowing us to coach our team using real data rather than just guessing. It is a brilliant all around platform.

It works really well with Salesforce, and its capabilities can automate a number of sales and support processes. Easy to use with click and point functionality, works really fast; a great support team and well priced.